Terrence Robinson
Terrence Robinson at O'Steen Volkswagen
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Terrence Robinson

Sales Manager

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Terrence Robinson

May 05, 2024

Dealership Rating
Employee Rating

Special car at msrp. Willing to deal. Andrew, my salesman, was fantastic. Hassle-free experience all around. More

by wesley.lester
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Andrew Strickland

May 02, 2024

Dealership Rating
Employee Rating

It was great working with Jacob and purchase my vehicle through him. I am upset at the fact that this car was a smoker’s vehicle and that was not disclosed to me nor was it on the CARFAX. The detailers sho More

by torrenceof73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jacob Zreineh

May 06, 2024

O'Steen Volkswagen responded

Torrence, we are very concerned about your recent purchase. Thank you for allowing us to address your concerns on Thursday 05/10/2024. We will make sure your second key is programed and ozone your vehicle, and another complete detail on your vehicle. The goal with each and every customer is to give a 5-STAR performance, we apologies that we did give you the service that you deserve. Thank you.

April 25, 2024

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The staff is very kind, helpful, attentive and courtesy. Jacob was very knowledgeable and patient whike we decided on the vehicle we wanted. This is our second vehicle from here and love it!!! Thank you O'S More

by Naivoc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Trice, Jacob Zreineh

Apr 29, 2024

O'Steen Volkswagen responded

Thank you for sharing your positive experience with us! We're delighted to hear that Jacob and our team provided you with knowledgeable, patient, and attentive service during your visit. It's wonderful to know that you've chosen us for your second vehicle, and we're glad to hear you love it! /MM

April 24, 2024

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Excellent customer service. The GM, Chuck personally thanked me for buying from them. He and the salesman Trey helped pull off surprising our 16 year old with her new car also T More

by kbertran0911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Wrye, Trey Miller

Apr 29, 2024

O'Steen Volkswagen responded

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had such a positive visit and that our team, including Chuck, Trey, and Terrence, helped make your surprise a memorable one. /MM

December 27, 2023

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Employee Rating

The salesman Trey and his associates were very friendly and helpful. They listened to our concerns and desires and provided all of the information we needed. Everything was very low pressure and generall More

by LauraHeaton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trey Miller

Jan 11, 2024

O'Steen Volkswagen responded

It's great to know that our team listened to your concerns and desires, offering all the information you needed in a low-pressure and enjoyable manner. We understand that buying a car is a significant decision, and we're thrilled that we could make it the best car buying experience for you and your wife. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and hope you enjoy many wonderful miles in your new vehicle! -MM

December 06, 2023

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Employee Rating

Very friendly and helpful Made our experience go very smoothly Marc gave all the information we needed and was very kind More

by DAVMAR1624
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Marc Trice

Dec 08, 2023

O'Steen Volkswagen responded

Thank you so much for taking the time to leave such a wonderful review!

November 24, 2023

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Employee Rating

They were great, they helped me get a really nice car and worked things out as needed. More

by joshuavickers09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Trice , Sandi L

Nov 29, 2023

O'Steen Volkswagen responded

Joshua, Thank you for choosing O'Steen VW. We look forward to serving you again and appreciate your support! -Mallory

November 15, 2023

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Marc Trice and the finance manager made my daughter’s first vehicle purchase wonderful. I was extremely happy with there professionalism Highly recommend!! More

by jbeamansr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Trice

Nov 29, 2023

O'Steen Volkswagen responded

We are thrilled to have received your wonderful review praising the outstanding service from our team during your daughter's first vehicle purchase We understand the significance of a first car purchase and are dedicated to ensuring the experience is a positive and memorable occasion. Your trust in us is greatly appreciated, and we look forward to the opportunity to continue serving you and your family in the future. -Mallory

November 15, 2023

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Employee Rating

Wyatt was the star that made the deal happen. Thank you. Everyone was professional to me More

by douglas.muise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phil D, Andrew Strickland , Wyatt was excellent

Nov 29, 2023

O'Steen Volkswagen responded

Douglas, Thank you so much for sharing your positive experience with our team! -Mallory

October 20, 2023

Dealership Rating
Employee Rating

Phil and the staff made the purchase seem less. Happy with the deal they made on my special edition GTI 380 edition. More

by shicks4144
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phil D

Nov 03, 2023

O'Steen Volkswagen responded

We appreciate your trust in us, and we look forward to serving you again in the future. If you have any further comments or suggestions, please don't hesitate to reach out.

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