Terrence Sterbenz | Page 5

Reached out to multiple dealers to do some recon and get the process started. None were as personable and happy to hear from me than the people at Bob Baker Subaru. Each individual I dealt with had the “it’ the process started. None were as personable and happy to hear from me than the people at Bob Baker Subaru. Each individual I dealt with had the “it’s nice to be nice” energy. Luis really took care of me to start the process, and seemed to keep it honest and straight forward with me. He frequently kept in touch, letting me know the ETA on the vehicle arrival from port and if the vehicle sold or not. Never seemed bothered to hear from me or to reach out, which was greatly appreciated. Terrence kindly showed me the ropes on the vehicle and kept in touch with me as well to let me know about the ETA of the vehicle and where I was at. Very personable and knew the car in and out, unfortunately the car we were looking at was in the process of being sold. Came in another day, but Terrence was off, so Miguel kindly took the reigns and showed me the car to test drive when I came in and was kind enough to answer all questions and provided extra insight on things I didn’t know, and also appreciated his personal touch on his thoughts as well. Finally, once I decided I would take the car.. Christy brought it home. It is definitely the hardest part of the process being in the finance office, with BIG numbers flying around and making final decisions. Christy had all the answers to all my questions, and explained them clearly and concisely, and even more if I asked. As complicated of a process as it can be with so many numbers and decision to make, she seemed to simplify it for you and provide soothing music in the background as well. Never rushed or pushed you. Only seemed to try to help make my decisions. She was very considerate of the decisions I had to make for myself and my situation, which every individual would appreciate. This is my second Subaru. I am a Subie fan and am glad to continue to be a part of the Subaru Family. And of course, happy and looking forward to receive service from Bob Baker Subaru. Thanks again and see you guys again soon! More

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Terrance was welcoming and very helpful from the moment I stepped on the lot. Juan was also very friendly and welcoming. Everyone was great and over all I had an awesome experience. I love my new vehicle and stepped on the lot. Juan was also very friendly and welcoming. Everyone was great and over all I had an awesome experience. I love my new vehicle and how easy it was to purchase! More

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Great experience with Terrence buying my first Subaru! ! Thank you for answering all my questions and making the experience of buying my first new car a great one. ! Thank you for answering all my questions and making the experience of buying my first new car a great one. More

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Terrance was amazing! He was patient and positive even though know on the car as we walked out to get it! Super nice and we will keep his card for future purchases. Defini He was patient and positive even though know on the car as we walked out to get it! Super nice and we will keep his card for future purchases. Definitely went the extra mile for us! More

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Friendly, helpful, and informed. Listened to our wants and worked hard trying to meet them. Found just what we wanted and more. Love our 2020, low mileage Subaru Forester. Thank you. Listened to our wants and worked hard trying to meet them. Found just what we wanted and more. Love our 2020, low mileage Subaru Forester. Thank you. Couldn't be happier More

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Great experience from beginning to end as everyone we encountered was professional, customer-focused, and enjoyable to speak with. Highly recommend if looking for a Subaru. encountered was professional, customer-focused, and enjoyable to speak with. Highly recommend if looking for a Subaru. More

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Terrance was great, the dealership was easy to work with, and everyonecwe met was friendly and efficient. A great experience (though I generally hate buying cars)!! and everyonecwe met was friendly and efficient. A great experience (though I generally hate buying cars)!! More

by RUCRAZY.2 Verified Customer Verified Customer

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The team was wonderful and treated us like the most important customer. The entire transaction took less than an hour. So pleased important customer. The entire transaction took less than an hour. So pleased More

by CHAPK Verified Customer Verified Customer

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An extremely fun and easy process! This was my first time buying a new car and I’m so happy I chose Bob Baker! This was my first time buying a new car and I’m so happy I chose Bob Baker! More

by Roman Verified Customer Verified Customer

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Sterling is a fantastic sales rep. Honest, genuine, and knowledgeable. Willing to go to bat and work with the manager on getting the terms to where they need to, be, to make a sale wit Honest, genuine, and knowledgeable. Willing to go to bat and work with the manager on getting the terms to where they need to, be, to make a sale without taking advantage of the customer. Thanks for not marking up the vehicle with a premium like everyone one else now a days. Thank you for being an honest dealership and sales team. Could not be happier. More

by robg777 Verified Customer Verified Customer

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