Terri Scott | Page 2

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consider Town East Ford the go-to place for your truck's maintenance needs. We take pride in providing both high-quality service and a welcoming customer service experience. Knowing you wouldn't trust anyone else with your truck is a huge compliment to our service department. We'll be sure to share your kind words with the team. Thanks again for choosing Town East Ford!

Town East Ford responded

Thank you for leaving a positive review about your recent experience! We're thrilled to hear that our staff provided good customer service and were helpful and attentive. At Town East Ford, we strive to create a welcoming environment where our customers feel valued and taken care of. It's rewarding to know our team members were at their best, ready to assist anyone in need. Thank you again for choosing Town East Ford! We look forward to seeing you again soon.

Town East Ford responded

Thank you for taking the time to leave a review about your recent service experience! We're happy to hear that our team was friendly and explained the issue with your car clearly. At Town East Ford, we strive to provide exceptional service while keeping our customers informed throughout the process. We appreciate you letting us know that our team achieved this for you. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service need.

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Jim Artrip as your advisor. It means a lot to us that you trust him with your vehicle's care. Jim is a valuable asset to our team, and his dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! He'll be delighted to hear how much you value his service. We appreciate you mentioning that our service is fast and that we prioritize our customers. That's exactly what we strive for! Thanks again for choosing Town East Ford and for taking the time to leave a review! We look forward to seeing you and your vehicle again soon, and hopefully Jim can continue to impress you with his top-notch service.

Town East Ford responded

Thank you for the positive review! We're delighted to hear that your recent service experience was efficient and smooth – from being greeted upon arrival to having the service completed as promised. At Town East Ford, we strive to minimize wait times and ensure clear communication throughout the service process. It's rewarding to know we achieved that for you! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that you had a good and professional experience, and that the service person who helped you was awesome. We appreciate your loyalty and look forward to seeing you again soon! Thanks again for choosing Town East Ford. We look forward to your next visit!

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that your entire service experience was positive – from the comfortable accommodations to the friendly staff, excellent service, and fair price. That's exactly what we strive for! At Town East Ford, we want to ensure every customer feels welcome and leaves satisfied. Knowing we achieved that for you is rewarding. Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for the enthusiastic review! We're thrilled you loved your service experience and would recommend us with a perfect 10/10 rating! That means a lot to the entire team. At Town East Ford, we strive to provide exceptional service in a friendly atmosphere, and it sounds like we hit the mark! We look forward to seeing you again at Town East Ford!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a great service experience. It's especially rewarding to know that our service advisor was helpful, friendly, and got your car finished quickly. At Town East Ford, we strive to provide exceptional service in a timely manner. We appreciate you recognizing our team's efforts! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.