Terri Scott
Terri Scott at Town East Ford

Terri Scott | Page 3

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.7
197 Reviews
4.7

197 Reviews

Write a Review

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

197 Reviews of Terri Scott

September 23, 2024

Dealership Rating
Employee Rating

Erika and the service team are very kind and handled my needs in a timely manner. I will definitely be returning More

by Sierra W
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2024

Town East Ford responded

Thank you for your kind words! We're so glad to hear that Erika and our service team provided you with timely and attentive care. Your satisfaction means a lot to us, and we look forward to welcoming you back for your future needs!

September 22, 2024

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Everyone was upbeat and courteous! Willing to help and had some useful suggestions. Thanks for the help More

by LESLIEKIMBLE2004
Service Price Transparency
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Recommend Dealer
Yes
Sep 23, 2024

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that our team was upbeat, courteous, and helpful during your visit. We always strive to provide the best experience and useful suggestions to meet your needs. If you ever need anything in the future, don't hesitate to reach out. We look forward to seeing you again!

September 22, 2024

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The service was great the service writer did not try to sell me something like did not need. We will see you next time for service. More

by LWW818
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Recommend Dealer
Yes
Sep 23, 2024

Town East Ford responded

Thank you for your kind words! We're glad to hear that you had a great experience and appreciated the honest approach from our service writer. We look forward to seeing you next time for your service!

September 19, 2024

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Service was great. It was done it a timely manner and they even took care of a recall my car had. More

by GBSANCHEZ92
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Recommend Dealer
Yes
Sep 20, 2024

Town East Ford responded

Thank you for your positive review! We’re glad to hear that you had a great service experience and that we could take care of your recall in a timely manner. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again in the future!

September 18, 2024

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Appreciate that the Service Dept. took my car and changed the oil, and rotated the tires quick than I expected. More

by CARLTEXAS04
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Recommend Dealer
Yes
Sep 19, 2024

Town East Ford responded

Thank you for the great feedback! We’re glad to hear that our Service Department exceeded your expectations with the oil change and tire rotation. We appreciate your trust in us and look forward to providing you with excellent service in the future. If you need anything else, feel free to reach out!

September 17, 2024

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Clean, nice place and people. Problem was my end. Once I was able to give a pathway Jim ran with it and had it done. More

by dennisjmartin1126
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Recommend Dealer
Yes

Other Employees Tagged: USMC SGM Jim

Sep 18, 2024

Town East Ford responded

Thank you for your review! We're glad to hear that you found our dealership and team to be clean and friendly. It’s great to know that once you were able to provide the necessary information, Jim was able to handle everything efficiently. If you need any further assistance or have additional questions, feel free to reach out. We're here to help!

September 15, 2024

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Thanks for thanking the time to assist me with the oil change and being courtesy. More

by PRICESTEPHANIE97
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Recommend Dealer
Yes
Sep 16, 2024

Town East Ford responded

Thank you for your kind words! We’re glad we could assist you with your oil change and that you had a positive experience with our team. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, don’t hesitate to reach out.

September 15, 2024

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The Servise agent was Amazing and took care of me & my Explorer above & beyond. I will drive from Denton. TX to have my Explorer serviced in Garland @ Town East Ford. They are the best! More

by Charlotte
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Recommend Dealer
Yes
Sep 16, 2024

Town East Ford responded

Thank you for your wonderful review! We’re thrilled to hear that our service agent went above and beyond to take care of you and your Explorer. It’s fantastic to know you’re willing to make the drive from Denton to Garland for our service—what a compliment! If you need anything else or have any further questions, please don’t hesitate to reach out. We look forward to seeing you and your Explorer again soon!

September 15, 2024

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I had a very good experience the guy that helped me was very helpful in getting me in and out of there More

by Kuykendalladam502
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Recommend Dealer
Yes
Sep 16, 2024

Town East Ford responded

Thank you for sharing your positive experience! We're glad to hear that our team member was helpful and efficient in assisting you. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

September 13, 2024

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Nice clean and convenient place to get my vehicles worked on when they need it. More

by DAMNITAARON
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Recommend Dealer
Yes
Sep 16, 2024

Town East Ford responded

Thank you for your positive feedback! We’re glad to hear that you find our facility clean and convenient for your vehicle service needs. Maintaining a welcoming environment is important to us, and we appreciate your recognition. If you need any further assistance or have additional questions, please don’t hesitate to reach out. We look forward to seeing you again!

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