Terri Scott | Page 3

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Raul provided you with exceptional service. It's fantastic to know that he was proactive in ensuring your appointment went smoothly, from reaching out beforehand to providing you with a timeline and offering transportation options while your car was being serviced. We'll be sure to pass along your kind words to Raul — he's a valuable member of our team. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Town East Ford responded

Thank you for your recent review about your service experience. We sincerely apologize that you had to wait so long for a diagnostic test on your vehicle. We strive to provide a timely diagnosis and repair process, and clearly, we fell short of that goal in your case. Service department backlogs can occur due to unforeseen circumstances, parts availability, or complex repairs. In order to investigate this matter further and improve our scheduling efficiency, we would like to connect you with Tyler Robles (trobles@towneastford.com) and Terri Scott, our Customer Relations Manager (Tscott@towneastford.com). They are dedicated to ensuring customer satisfaction, and will be happy to discuss your experience in more detail and explore ways to improve communication and scheduling during future service appointments. We appreciate your understanding, and we hope to hear from you soon. We are committed to improving our service department's efficiency and ensuring future visits meet or exceed your expectations.

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that your service experience was quick, informative, and kept you updated throughout the process. At Town East Ford, we strive to provide efficient service while ensuring clear communication with our customers. It sounds like we achieved that for you! We appreciate you mentioning that you were able to pick up your car quickly and that we kept you updated. Knowing exactly what's happening with your vehicle helps alleviate any stress, and timely communication is key. We appreciate you choosing Town East Ford!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that our team was very helpful to you. We appreciate you recognizing their efforts in ensuring you made it home safely. Thank you again for choosing Town East Ford!

Town East Ford responded

Thank you for the positive review! We're happy to hear you were well taken care of and the service was completed in a timely manner. We appreciate you trusting us with your vehicle and recommending our service department to others. Thanks again for choosing Town East Ford, and we look forward to seeing you again for your next service needs!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your service experience at Town East Ford went great. It's important to us that our customers are kept informed and that we can accommodate their requests whenever possible. Alberto sounds like a valuable asset to our team! His commitment to clear communication and accommodation is much appreciated. We'll be sure to share your kind words with him – he'll be delighted to know how much you appreciate his efforts. Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service needs and ensuring another great experience with Alberto's assistance.

Town East Ford responded

Thank you for choosing Town East Ford for your service needs! We're delighted to hear that Crista was very helpful and that the entire service experience exceeded your expectations. Getting your vehicle back quicker than anticipated is always a bonus! We appreciate you mentioning that everyone was on time and performed the work as promised. We'll be sure to pass on your kind words to Crista.

Town East Ford responded

We're delighted to hear you had a good, fast, and friendly experience at Town East Ford! We strive to provide efficient service with a kind touch, so your feedback is very rewarding.

Town East Ford responded

We're thrilled to hear you had a great service experience at Town East Ford! No issues and a desire to return are exactly what we strive for.

Town East Ford responded

We're thrilled to hear you had an excellent service experience at Town East Ford! Friendly and helpful employees are what we strive for, and getting your car back sooner than expected is always a bonus. This feedback lets us know we're on the right track.