Terry Johnson | Page 23

Came in today for an oil change for my 2004 Sienna. Everything went quick and they had my car washed up, oil changed and we were back on the road in under 1 hour. The facility is clean and they offer Everything went quick and they had my car washed up, oil changed and we were back on the road in under 1 hour. The facility is clean and they offer nice perks while waiting. Always a joy! More

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Everyone I have dealt with displayed courtesy, professionalism and honesty. I feel the previous two Toyota dealerships I dealt with (both in Kansas) were less than honest with me. professionalism and honesty. I feel the previous two Toyota dealerships I dealt with (both in Kansas) were less than honest with me. More

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First contact with phone rep. was short and offered near future reservations. He was wonderfully efficient and polite. Terry Johnson/CS rep. did the intake and has been handling my needs for over five years future reservations. He was wonderfully efficient and polite. Terry Johnson/CS rep. did the intake and has been handling my needs for over five years now. Finally, I had a add-on sales need and Dan Scholer/parts rep. was excellent in providing exactly what product for floor protection that I needed. I took a book with me and stayed in a very well lit and nicely appointed client waiting room to wait for my car to be serviced. More

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I brought our Camray in on January 17th as the tire pressure dash light was illuminated. Matt Knutson checked all the tires and brought the low tire up to 31 pounds. I was quickly back on the road. The pressure dash light was illuminated. Matt Knutson checked all the tires and brought the low tire up to 31 pounds. I was quickly back on the road. The following morning, the dash light was on again and the tire appeared flat. I brought the car in immediately and Terry Johnson said the repair would take 45 minutes or less. The estimated repair (a patch) was determined to be not feasible because of the location of the hole; so a plug was inserted. The work actually took about 1-1/2 hours to complete, included a car wash. So far (as of January 19, the repair seems to be holding up. The service greeters on both days were friendly and helpful as were Matt and Terry. More

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Terry was very knowledgeable about the service I needed and when I needed to repair certain items. I prefer taking a proactive approach to the care of my car and I appreciated the advice Terry gave me for and when I needed to repair certain items. I prefer taking a proactive approach to the care of my car and I appreciated the advice Terry gave me for future service. More

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Every one of these highlighted people were responsive, accommodating, capable, respectful and thorough, certainly, professional at all times. I drove in and was greeted immediately by Terry, all my record accommodating, capable, respectful and thorough, certainly, professional at all times. I drove in and was greeted immediately by Terry, all my records were on the computer and before I was taken in the shuttle back to work, my car was already on the line to be serviced. It was a true pleasure and convenient part of my day. Thank YOU. More

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Had to make an "emergency" visit to the service department as the battery in my Prius died. Without an appointment, the service department took my car in, evaluated the battery and replace service department as the battery in my Prius died. Without an appointment, the service department took my car in, evaluated the battery and replaced it -- all within about 90 minutes! Everyone was very friendly, polite and helpful. More

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I have always been impressed with the service at Toyota regardless of who I work with. The cleanliness of the service area where you drive in always amazes me as well as the rest of the building.They alwa regardless of who I work with. The cleanliness of the service area where you drive in always amazes me as well as the rest of the building.They always want to make sure that everything I want or need is taken care of. More

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Service is always friendly, on time and fair. They describe the work, offer suggestive services without pressure. The washed car is just icing on the cake describe the work, offer suggestive services without pressure. The washed car is just icing on the cake More

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