Terry Lange

Car was listed at 11K, and agreed to a cost of 10. 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and that my cost was really 10,899. I was told by Aaron and Terry that the fee is in their fine print on their website and there is nothing they can do about it. If this fee was told up front I would have negotiated more or walked away at immediately. Apparently buyers need to look at the website over a handshake with the salesman. They could have easily waived this fee, but instead they now have a seller that will never come back and tell all about this shady practice here. I also said something to Herb on my way out, but he was useless and didn't even say sorry for the mix up. More

Helpful 0

Report | Print

Bought my new Ford Bronco from Tony Vleck, he makes the process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy anything in the finace office and was extremely happy. More

Helpful 0

Report | Print

leased/bought many cars from this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. More

Helpful 0

Report | Print

Worse post sales services ever. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. Also they force you to buy their Powertrain Extent guarantee by LYING and saying the bank is the one who force to purchase the extended powertrain guarantee. I got a call from the bank today and they said their isn't such thing. I took the car to a dealership here on Columbus Ohio and repair the car cost almost the same price tha they were selling it for. Last they took 2 weeks to send the owners tittle to my home address. WORSE DEALERSHIP EVER!!! THEY LIE TO MAKE YOU BUY THEIR POWERTRAIN AND ALSO LIE ABOUT THE SHAPE OF THE CAR. ON TOP OF THAT THEY DO NOT ANSWER THEIR PHONES More

Helpful 1

Report | Print

Brian lagodna was perfect in helping me purchase a used car for my daughter. Highly recommend. car for my daughter. Highly recommend. More

Helpful 1

Report | Print

Purchased a 2021 CPO. I asked Terry one question: will you take care of any issues that I might encounter after I have a chance to drive the vehicle and familiarize myse I asked Terry one question: will you take care of any issues that I might encounter after I have a chance to drive the vehicle and familiarize myself with it? Well, there were some items ( no fault of the dealership), and Terry has been absolutely amazing in taking care of these issues. More

Helpful 0

Report | Print

I absolutely hate buying cars. I was helping my daughter find a car and we had walked away from two other dealerships because the salespeople were constantly trying to add cost to I was helping my daughter find a car and we had walked away from two other dealerships because the salespeople were constantly trying to add cost to the vehicles we had checked out. Meeting Brian Lagodna was a breath of fresh air. He listened to our concerns and took great care to get us into a vehicle. My daughter was so happy. By far, the best transaction I have ever had purchasing a car. I would also like to thank Annabelle Lange for getting us through the paperwork in record time, amazing! A huge shout-out to Terry Lange and Brian for getting me some info on having another of our vehicles shipped to Colorado. Gentlemen, it went off without a hitch! Just perfect! I've never said this about a dealership before, but I will today - I will be back! Thank you Suburban Ford of Troy! More

Helpful 0

Report | Print

It’s an ok place a tad unipersonal. Our salesmen was ok when speaking about price he left us and brought in his manager.Who was fair he said the typical sales pitch wasn’t impressed an a Our salesmen was ok when speaking about price he left us and brought in his manager.Who was fair he said the typical sales pitch wasn’t impressed an a bit disappointed in the closing of the deal that felt the most unfriendly part we just sat there like two people in a fish bowl. Then what was said isn’t what we gotten so I’d warn people if going to the dealership to be ware of the shell game they play More

Helpful 0

Report | Print

Wonderful and no hassle transaction! Sam, Terry and Annabelle were awesome young and energetic people to work with. Sam, Terry and Annabelle were awesome young and energetic people to work with. More

Helpful 1

Report | Print

Won’t buy from anyone else. He always goes extra miles to help me and give me the best options/deals. He always goes extra miles to help me and give me the best options/deals. More

Helpful 0

Report | Print