Terry Morrison | Page 4

Wonderful Every time I get my car service whether it's routine or unexpected Bob always makes sure he is there to take care of my problem. Recently, I had a ver Every time I get my car service whether it's routine or unexpected Bob always makes sure he is there to take care of my problem. Recently, I had a very stress situation with my car. Bob was wonderful he took care of everything in timely matter with no hesitation. The whole team is wonderful at Pacifico Ford but it's nice to have someone who makes you feel appreciated and special. More

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One of the Few Classy Places Left to do Business From start to finish, I had a truly pleasurable experience. Everyone I dealt with was professional, well-spoken, and extremely knowledgeable. Mr. Paci From start to finish, I had a truly pleasurable experience. Everyone I dealt with was professional, well-spoken, and extremely knowledgeable. Mr. Pacifico has built a legacy - the epitome of what a car buying experience should be. More

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GREATEST SERVICE DEPARTMENT On Saturday April 9, 2016 I had my two cars serviced. My 2012 Lincoln, and my 2015 Taurus. Bob Rauh, is one of the greatest service manager, and the On Saturday April 9, 2016 I had my two cars serviced. My 2012 Lincoln, and my 2015 Taurus. Bob Rauh, is one of the greatest service manager, and the crew who works on my cars. If there is something I think need attention, and mention it to Bob, he will come back to me with what the problem is and what can be done to fix it. I go away feeling like one of the family and that the people at Pacifico Ford cares. More

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2011 Edge Warranty Work I took my Edge in for a reported problem of the air conditioning and defroster were not functioning normally. After twice taking it, they could not r I took my Edge in for a reported problem of the air conditioning and defroster were not functioning normally. After twice taking it, they could not recreate an issue. The compressor ceased within a month. I drove it to the dealer. I was promised they look at it by the end of day, Thurs or firs thing Friday. They finally started looking at it on Friday afternoon. At that time, the problem has spread to the other components of the HVAC system. They told me ordering parts to be delivered on Monday. With my car being returned on Tuesday Am. No call on Monday. I called today and was told the mechanic is just starting on it and all parts are in . It may be back to me by the end of the day. More

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My purchase at your dealership went smoothly. Tyrell Nolan was a great help in regards to helping me with the purchase of my Ford Fusion. Not only did he come in early to assist me, but he made al Tyrell Nolan was a great help in regards to helping me with the purchase of my Ford Fusion. Not only did he come in early to assist me, but he made all transactions with both paper work & learning about the vehicle very easy. He's a great asset to your team, and he takes pride in his job. Also Terry Morrison is the hardest working empolyee you have. You should be honored to have both of these gentleman on your team at Pacifico Ford. Can't say that I'd feel the same if I had delt with any other employees. More

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Lies! Negligence! They must pick and choose what reviews to post on their site. My experience at Pacifico Ford was horrible. My car sat at this dealership for 5 month They must pick and choose what reviews to post on their site. My experience at Pacifico Ford was horrible. My car sat at this dealership for 5 months for a recall on headlights. Then I get my oil changed tell them to check the entire car out and get a clean bill of health. I drive this car for one month, notice a ticking sound at first start up (10 sec) and it goes away. I bring my car to the dealership to have them check it out. I get the Service Manager to introduce me (personally) to the senior Tech or mechanic that is working on my car to express my concern for whatever this problem is. They couldnt identify what the problem was immediately, called me back towards closing and told me it would be 1,800.00 to fix my car. That it was a timing chain greasing problem and not to worry about it, and that I didn't have to get it fixed right away. The next day my engine blew at 2:15am. I sat on the turnpike all night waiting for a tow. Towed the car back to the dealership and they called me back two weeks later stating $7,000.00. Now i am suing Pacifico for Negligence, time lost, rental fees and everything else. The catcher: they tell me they didn't contact me in a timely manner because they lost my phone number. Lets see what the Judge says... Now see if this gets posted... More

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PLEASANT AND PROFESSIONAL STAFF My 6 month service appointment was managed promptly and with minimal fuss. Excellent experience throughout. I am preparing for a short road trip and My 6 month service appointment was managed promptly and with minimal fuss. Excellent experience throughout. I am preparing for a short road trip and asked the attendant to please check the car carefully and which they did. More

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Excellent customer service!! Had a serious problem with my Fusion. Service department took my car even though I didn't have an appointment. Service manager Terry Morrison assure Had a serious problem with my Fusion. Service department took my car even though I didn't have an appointment. Service manager Terry Morrison assured he would get the car looked at. Service tech Andrew Knox worked diligently until he found out the problem. Once the problem was diagnosed, my car was fixed promptly. Couldn't have asked for better service. Thanks! More

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Emergency service repairs. I called for an appointment and was told to bring the car in right away for a test drive to determine the problem. I met with Mr. Terry Morrison and I called for an appointment and was told to bring the car in right away for a test drive to determine the problem. I met with Mr. Terry Morrison and Mr. Paul Rubin. Both men were very helpful and Paul actually took the car for the test drive. It was determined that the joint on the drivers side sway bar was failing. I left the car overnight for repairs and also had the tires replaced, brakes completely overhauled, and the oil and filter changed. The battery was tested and the wheels were checked for proper alignment. The throttle assembly was also checked. My four year old Mercury Mariner runs like a new car and my emergency was to make this car safe and reliable for my son before he returns to college next week. My thanks and appreciation to all Pacifico service personnel that made this experience pleasant. More

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Irresponsible Dealer I have been a loyal Pacifico ford customer since 2007. I leased my latest ford (2014 Ford Fusion) about a year and a half ago, and the experience thus I have been a loyal Pacifico ford customer since 2007. I leased my latest ford (2014 Ford Fusion) about a year and a half ago, and the experience thus far has made me decide to make this the last ford I ever lease/purchase. My troubles with this vehicle began a few weeks after I purchased the vehicle; I continuously had grinding brake noise that the Pacifico ford technicians could not figure out (they also charged me for this). At the time, this was my worst problem, however this quickly became my least. Approximately 6 months after my lease purchase, my power steering system failed while driving on the New Jersey turnpike. This failure could have been deadly, especially after the Pacifico ford service representative told me to immediately drive the vehicle in for service instead of having it towed. By the grace of God, I made it to the ford that was closest to my location, where they informed me the whole power steering system needed to be replaced. I received my vehicle back about a week and a half later, and all seemed to be fine besides the brake issue. Then in May, after taking my vehicle in for a routine oil change by a Pacifico ford service technician, the technician installed a defective oil filter which caused all the oil to leak out the vehicle and the engine to seize while I was driving with my child in the car. Once again, my vehicle had to have a major overhaul, since the entire engine needed to be replaced. This nightmare seemed to never end. Ford Motors or Pacifico Ford (the place of purchase and service) would not buy back the vehicle or place me in a comparable vehicle even though it had experienced two major manufactures defects in less than two years. Pacifico's solution to "help" me out was to wrap the balance of the defective car, which has over a year left on it, into a new car, which is the biggest slap in the face I could have received. Not only was I being screwed by the car and the manufacturer, the dealership now wanted to capitalize off of my experience and make some extra money. No one would help me, and needless to say I felt less apart of the "Ford Family" then I had ever felt. And just when I thought it couldn't get any worst, I get a letter in the mail saying the defective power steering system that already needed to be replaced, has another defect and my vehicle needs to go in again. Saying that I will NEVER purchase another ford again, is the nice way of putting how disturbed I am about this experience. Neither Ford or Pacifico seem to care about me or my child, and the countless times this vehicle has put our safety at risk. I pay my bill on time, I even recommended these vehicles and this dealership to friends and family, and when it was time for ford to take care of their loyal customer, the "Ford Family" was no where to be found. This experience has left me very disappointed in Pacifico and Ford and their customer service. I am very sad to say that this long time ford customer will be a ford customer no more when my lease is up. More

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