Terry Ramey | Page 17

We love Metro Lexus for the outstanding customer service and the best salesperson we have ever had. Terry Ramey is so professional and so kind to my husband and I . We would highly recommend our friends and and the best salesperson we have ever had. Terry Ramey is so professional and so kind to my husband and I . We would highly recommend our friends and family to Terry Ramey at Metro Lexus. More

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Excellent dealership! Experienced staff in all departments and totally want to provide excellent service which they do. Experienced staff in all departments and totally want to provide excellent service which they do. More

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Terry made my car buying experience very easy. I was able to get the best deal on the exact perfect car for my needs. This is the 3rd car I have put from Metro Lexus because they really make car b I was able to get the best deal on the exact perfect car for my needs. This is the 3rd car I have put from Metro Lexus because they really make car buying simple and easy More

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This is our fifth car from Metro Lexus and we have always had an excellent experience with everyone there in every department from sales through service. Definitely would not hesitate to recommend Metro Lexu had an excellent experience with everyone there in every department from sales through service. Definitely would not hesitate to recommend Metro Lexus to others. More

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Everyone was friendly, and courteous. Skyler in particular was very helpful with tech. It was a relatively painless experience. Skyler in particular was very helpful with tech. It was a relatively painless experience. More

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We have both leased and purchased a vehicle, both times feeling that our interests were put first. feeling that our interests were put first. More

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THANK YOU FOR ANEW CAR EXPERIENCE I LOVE THE RX350 F-SPORT THANK YOU AND THE TEAM . F-SPORT THANK YOU AND THE TEAM . More

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Everything was delivered as promised in a timely manner. The buying experience was great..Working with Terry Ramey was a pleasure. The buying experience was great..Working with Terry Ramey was a pleasure. More

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Terry was the only person at the dealership who seemed genuinely interested in helping me with the dilemma I had at the dealership, and she wasn’t even my salesperson.On 3/9/22, I brought my vehicle to th genuinely interested in helping me with the dilemma I had at the dealership, and she wasn’t even my salesperson.On 3/9/22, I brought my vehicle to the Dealership to have the Smartshield process applied that was paid for when I bought the vehicle in January 2022. The Dealership was thoughtful enough to call me and inform me of same. I live in Michigan and drove to Ohio. I informed Dealership of same and inquired about some type of reimbursement for gas. I also had to stay overnight, as I was informed the car needed to sit, as the Smartshield process would make the smell too strong to drive right away. I spoke with three people at the Dealership, with each person indicating they would call me back with an answer. No one ever called back. I drove to the Dealership a couple of days later. I spoke with two workers at the Dealership, who informed me they would talk to someone about my problem. No one ever came back, including the individuals who informed me that would get someone. After approximately twenty minutes, I informed the receptionist that they must want me to go away.. After hearing my problem while sitting at her desk, Terry came and helped me with my problem. The next day I came back to the Dealership to get my car. It looked good on the surface. However, when I got back home I noticed several scratches and paint bubbles on the car that were not previously there. Especially above and below the Lexus emblem on the trunk. I called back and informed someone in Service of what happened. He informed me he would forward my message to the Service Mgr., who wasn’t there that week. He hasn’t had a chance to address my problem as of yet, as I am writing the review the same day I received the vehicle from the Service Department. More

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The entire process of selecting the right model to meet my needs to purchasing and follow up was seamless and thorough. Terry was honest and I never felt any pressure to buy my vehicle from her. After I pu my needs to purchasing and follow up was seamless and thorough. Terry was honest and I never felt any pressure to buy my vehicle from her. After I purchased, we maintained good contact throughout the wait for my vehicle to arrive. I live out of the area and she worked with the finance department to get all the registration paperwork done electronically. Terry and Skylar, the technology expert personally delivered my vehicle to me and thoroughly explained all the features at that time which I really appreciated. I couldn’t have asked for a better buying experience from start to finish! More

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