Terry Ramey
Terry Ramey at Lexus of Cleveland

Terry Ramey | Page 22

Lexus Master Certified Sales and Leasing Consultant

Lexus of Cleveland

13600 Brookpark Rd
Cleveland, OH 44135

Contact Me
5.0
323 Reviews

I currently live in Akron, Ohio with my husband. Together, we have 7 children, 2 dogs and a cat! I have been in the car industry for 25 years, 11 of those at Metro Lexus. I love what I do. I purchased my second Lexus from Metro Lexus prior to my employment and was so wow'd by the dealership and my experience, that I knew that this was the place for me! ...driving my fifth Lexus now. Purchasing a new or pre owned vehicle does not have to be a bad experience…You deserve to be treated special too!

Dealership Experience

11 yrs, 9 mos

Industry Experience

40 yrs

Specialties & Trainings

Certified

5.0

323 Reviews

Write a Review

323 Reviews of Terry Ramey

January 22, 2021

Dealership Rating
Employee Rating

The service provided by Terry was excellent. The car was well prepared for pickup, everyone was courteous and professional. The service manager was helpful and the sales manager was present, checking on if More

by Ppiercebap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denae Jones

Jan 22, 2021

Lexus of Cleveland responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that Terry delivered such a friendly and professional experience. Drive safely, and we hope to see you again at Metro Lexus!

January 04, 2021

Dealership Rating
Employee Rating

This is my third Lexus from Metro Lexus, and love it. I am very pleased with all they're care and attention. Terry took her time and made my purchase easy. Tony showed me all the new options, he was great More

by rprhne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2021

Lexus of Cleveland responded

Thank you for the kind review! We appreciate your repeat business and are happy to hear that you are so confident in the Metro Lexus team to get the job done. Drive safely in your new vehicle, and we will certainly let Terry and Tony know how much you appreciate their help!

December 29, 2020

Dealership Rating
Employee Rating

Over the years we have gotten a Lexus each time from this dealership because of the staff being so nice and courteous . However, this was our first time working with Terry who was so very nice. She made sure More

by Cbrown134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marisa Bekoscke, Cordis Bunch, Michael Gleydura, Bosko Golubovic, Denae Jones, Pete Spacagna, Tony Panczyk 5 stars

Dec 29, 2020

Lexus of Cleveland responded

Thank you for the glowing review! Hearing that you are so confident in the Metro Lexus team to get the job done made our day. We are proud to have earned your business over the years and will certainly pass on the kind words to Terry and the team. Safe travels, and we are looking forward to seeing you again down the road!

December 28, 2020

Dealership Rating
Employee Rating

Great customer service! The team went above and beyond to accommodate my needs. I’m proud to be a Lexus owner. I love my new car. More

by Othesha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denae Jones

Dec 28, 2020

Lexus of Cleveland responded

It makes us smile to hear that you love your new vehicle. Thank you so much for shopping at Metro Lexus and rating us five stars! We are grateful to have you as a customer.

December 24, 2020

Dealership Rating
Employee Rating

Metro Lexus and Terr Ramey are rock stars, I have bought luxury cars before, but never have received such amazing customer service. They made the entire process very easy and enjoyable. It was a Christmas M More

by Dldmg
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desiree Payne, David Weaver, Tony the tech guy five stars

Dec 24, 2020

Lexus of Cleveland responded

Thank you so much for coming to Metro Lexus for your new vehicle! We are delighted to hear that you were impressed with our customer service and enjoyed working with our team. Happy travels in your new ride!

December 22, 2020

Dealership Rating
Employee Rating

We purchased our RX from Terry Ramey at Metro Lexus this month. It was such a wonderful experience from each person we interacted with at Metro. But Terry was a star, she came in on her day off, in basicall More

by Laurel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denae Jones

Dec 22, 2020

Lexus of Cleveland responded

Laurel - Congratulations on your new Lexus RX! We are delighted to hear that you enjoyed working with our entire Metro Lexus team and appreciate you shouting out Terry. It's especially great to hear that you got into the right deal for you. Thank you for your business!

December 03, 2020

Dealership Rating
Employee Rating

Terry was knowledgeable, straight forward and easy to work with. She got to the bottom line without the usual back an forth most customers wish to avoid. More

by User-5af3f6e460
Recommend Dealer
Yes
Dec 03, 2020

Lexus of Cleveland responded

Thank you for taking the time to review us! We appreciate your feedback and are so pleased to hear that you had a great experience working with Terry. Drive safely, and we hope to work with you again next time! - The Metro Lexus team

November 22, 2020

Dealership Rating
Employee Rating

Terry was professional and a pleasure to work with. Thank you for all the extra added touches! We have always been impressed with Metto Lexus, thanks again! More

by shacma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denae Jones

Nov 23, 2020

Lexus of Cleveland responded

It means a lot to hear that you've received consistently excellent service from our Metro Lexus team. Thank you so much for sharing this feedback about Terry! We are grateful for your repeat business and wish you safe driving in your new ride.

November 21, 2020

Dealership Rating
Employee Rating

I had such a wonderful experience, Terry made my dream come true, she worked so hard to make this happen! Thank you so much, Terry! More

by jurgelaitisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Weaver

Nov 23, 2020

Lexus of Cleveland responded

Thank you for posting about your recent visit to Metro Lexus! It made our day to hear that Terry helped you purchase your dream car. Congratulations and safe travels!

November 21, 2020

Dealership Rating
Employee Rating

Rami and Metro Lexus made my experience flawless! It was amazing. He answered all my questions and was very attentive. When I wanted to pick up my car early he was very accommodating and made it happen. Ev More

by boyd.carlya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Gleydura, Rami Homsi, Peter Mapp, Desiree Payne, Jeff Sustersic, David Weaver, Tony the technology specialist was awesome and very helpful!

Nov 23, 2020

Lexus of Cleveland responded

Boyd, thank you for taking the time to leave us a review! Rami and our team at Metro Lexus will be so pleased to hear that you had a good experience working with us, and we will be sure to pass along your kind words. We hope to see you again sometime!

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