Terry Ramey | Page 31

Professional & Friendly Staff Overall my experience with Metro Lexus was good. Staff was always friendly and professional. They also handled a miss-communication on a dealer add on Overall my experience with Metro Lexus was good. Staff was always friendly and professional. They also handled a miss-communication on a dealer add on respectfully and to my satisfaction. Shout out to Denae in finance for her superior service and providing me the best service recommendations for my personal needs. I love my new UX 250h and hope to buy my next car from them as well. More

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Wonderful personalized service from Terry Ramey. Age is awes Everyone you come in contact with is friendly and helpful. M6 salesperson Terry Ramey is pleasant and patient. She answers your questions and goes abo Everyone you come in contact with is friendly and helpful. M6 salesperson Terry Ramey is pleasant and patient. She answers your questions and goes above and beyond . I knew unwanted to work with her the very first time I met her. She makes sure you are satisfied when you leave the dealership. More

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Leasing another outstanding car This will be my fourth Lexus. I can't say enough about my new car or the past ones. All are fantastic cars. Loved the designs, interiors loaded with a This will be my fourth Lexus. I can't say enough about my new car or the past ones. All are fantastic cars. Loved the designs, interiors loaded with all the bells and whistles. Though I use the car for everyday use, I mainly went with the Lexus because of the luxury and the comfortable riding experience when traveling. The people at Metro Lexus treat you like family. You can't just stand around without someone asking you if you need help or offering you something to drink. The service is outstanding. If you wait for your car, they have a comfortable lounging area with coffee, tea, and fresh baked goods. If you need a loaner, there's no problem, and you get another new car to drive until yours is ready. After your purchase your always treated the same. They are there if you need them. More

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First Lexus at age 70 I am tall AND handicapped. Went in to try to sit in a car and left with an RX350L. Terry was very helpful and was very friendly especially to my wife. I am tall AND handicapped. Went in to try to sit in a car and left with an RX350L. Terry was very helpful and was very friendly especially to my wife. More

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Great Experience and Great Staff! Being in high end sales I expected a level of service that was top notch and that’s exactly what I got from Metro Lexus in Brookpark. I couldn’t round Being in high end sales I expected a level of service that was top notch and that’s exactly what I got from Metro Lexus in Brookpark. I couldn’t round a corner without being asked if I needed anything. I had contacted Terry Ramey from the website and received a response right away. She was great to work with! She listened to my needs and concerns and we were able to come to an agreement on the vehicle I wanted and price. The most exciting thing for me was the reveal of the car. My husband hadn’t seen it yet. She took us into the show room and had it covered in a red cloth and revealed the car. It was so special and brought me to tears. They will forever have my Lexus business going forward, and with as much as I love my car... I can’t see owning anything else. I actually drove further to this location than others in the area due to the service I received. More

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Awesome Friendly environment Clean showroom with complimentary water/coffee/snacks Many cars in their inventory to choose from. Terry was instrumental in g Friendly environment Clean showroom with complimentary water/coffee/snacks Many cars in their inventory to choose from. Terry was instrumental in getting the information I needed on my lease. Financial office was efficient and had me sign off on the papers in a timely fashion. More

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Always a Pleasure This is probably our 7th Lexus from Metro Lexus. We have always has excellent customer service. The staff is professional, friendly and helpful. Our d This is probably our 7th Lexus from Metro Lexus. We have always has excellent customer service. The staff is professional, friendly and helpful. Our dealings with Terry Ramey, Peter Mapp, and Danae Jones went very smoothly. The quality and durability of Lexus vehicles is beyond compare! We have owned other luxury brands in the past that did not meet the standard of Lexus. More

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Amazing experience My experience at Metro Lexus was off the charts! Walked in not knowing what kind of vehicle I wanted or where to start and Terry helped me out so much My experience at Metro Lexus was off the charts! Walked in not knowing what kind of vehicle I wanted or where to start and Terry helped me out so much! My husband and I walked away with a beautiful new NX! I’m so happy about my experience with everyone who works there, best decision I ever made! More

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New car lease We met with Terry Ramey to review options for a replacement Lexus SUV and selected a RX450H. She and the staff at Metro Lexus were very professional a We met with Terry Ramey to review options for a replacement Lexus SUV and selected a RX450H. She and the staff at Metro Lexus were very professional and made our experience very comfortable. We have now purchased 3 cars from this dealership. Their service department is also excellent and we always take our cars there for service More

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Amazing experience My husband and I had such an amazing experience. From walking in the door and the atmosphere of metro Lexus to the help and assistance we received! To My husband and I had such an amazing experience. From walking in the door and the atmosphere of metro Lexus to the help and assistance we received! Top of the line and wouldn’t want to go anywhere else! Thank you to Terry for helping us find our perfect car! More

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