Terry Robey | Page 13

Bought a Fiat 500 The salesmen who guided me through the purchase of my new vehicle, Andrew Madron and Terry Robey, truly had my best interest in mind. They were patien The salesmen who guided me through the purchase of my new vehicle, Andrew Madron and Terry Robey, truly had my best interest in mind. They were patient, caring, and wanted to make sure I was satisfied with my choice. The manager, Mr. White, was a clear and fair at all times. Everyone at Crown Chrysler made me feel part of the family and I will definitely do business with them again. My paperwork was organized in a way I can easily file it at home. Mark Tanner (Finances) showed me the many options for service and warranty, I got a great deal on oil changes and parts replacement. I am enjoying my new car and the Jeep baseball cap I got from these fine gentlemen. Keep up the outstanding job you are doing! Kindest regards, Veronica Herrera More

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Great experience! Terry Robey is the man! If you need a reliable vehicle and you don’t want to beat around the bush, Terry is the salesman for you. Terry Robey is the man! If you need a reliable vehicle and you don’t want to beat around the bush, Terry is the salesman for you. More

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Great customer service I brought my car in for service and received exceptional quality service from Joshua Walker. This gentleman made sure that I was comfortable with e I brought my car in for service and received exceptional quality service from Joshua Walker. This gentleman made sure that I was comfortable with everything that was being done to my car. He made authorized adjustments to my total fees that really helped my budget. By doing that I was able to also have a bulb replaced that had been blown out for awhile. He was very friendly and courteous and made my service experience the good one, When I first arrived I was greeted with a smile by another employee whose name was Terry he was very helpful as well More

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Very professional staff I bought a Ram 2500 back in 2012 from CCDJR that I got a really good deal on and have had zero problems out of, so when I decided to buy another car t I bought a Ram 2500 back in 2012 from CCDJR that I got a really good deal on and have had zero problems out of, so when I decided to buy another car this was the first and last place I went to. I bought the Ram and the Chrysler 200 from Shannon Hollifield and feel like I got a great deal with both of my purchases. More

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Bait and Switch I was contacted by salesman Terry from this dealership. I purchased a 2016 Ram in October 2016 from here. Terry asked if I would be interested in trad I was contacted by salesman Terry from this dealership. I purchased a 2016 Ram in October 2016 from here. Terry asked if I would be interested in trading in my truck. I advised him I only have 6,000 miles on the truck and I would only be interested if I could trade up into a better equipped truck for the same payment I have now with no additional money down. He "guaranteed" me he could trade me into a better equipped vehicle with these stipulations. I went to the dealership and the first thing Terry asked if I wanted to trade my truck for the same exact model that I have now? I advised him no, as that that would be the stupidest thing I've ever heard of. Next he brought a 2017 Bighorn for me to drive and advised me that "this truck is the one we can put you in for the same price as yours". After driving it he asked me several times how much I liked it, and then started bringing me different payment and financing scenarios (9 different payments in all) but none even close to what we had agreed on in the beginning. When I finally had to firmly tell him AGAIN what my payments had to be, he brought a final payment paper out that was still over a $100 a month over what I told him, and of course blamed it on "the finance guys". When I turned it down he had the gall to ask me to ask for him "to help me out the next time I came to the lot". I laughingly told him this was the last time he would see me on this lot, and especially he in particular. I have bought 2 vehicles from these losers. and each time the process gets worse (it was terrible last year). And don't try talking to the general manager Dowdy. I waited for 6 days after leaving him a message and got no reply, and finally talked to a sales manager to ask to be removed from any correspondence from this dealership. I have 4 free oil changes coming and I don't think I'll even get those just so I don't have to go back here for any reason. Whoever owns this dump really needs to clean house here, as this is the type of place that gives car dealers the bad name that most of them deserve, especially this one. I wish I could rate this place less than 1 star, and I really wish I could speak to the owners. This was the worst example of bait and switch or just outright lying that I have ever experienced. More

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Every time I go to the dealership. It' always good custome Service and sales always good. I would highly recommend this dealership for service or for a purchase of a new car very good people!!! Highly recommen Service and sales always good. I would highly recommend this dealership for service or for a purchase of a new car very good people!!! Highly recommend this company!! More

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Not our only pleasant experience buying from Crown. This was our second time buying a Ram truck from Crown and dealing with Terry Robey. Terry is very easy to work with, he's very knowledgeable about t This was our second time buying a Ram truck from Crown and dealing with Terry Robey. Terry is very easy to work with, he's very knowledgeable about the features on Rams and he's never at a loss for words. I would recommend Terry as your choice for a positive experience at Crown. We also had the pleasure of dealing with Mark Tanner for the signing ceremony for all of the reams of paperwork that goes with buying a new vehicle. Even though it was late in the day, Mark was pleasant and patient through the whole process. More

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great to buy a truck from The salesman stayed late to help me and he is not pushy . Nice doing business with Terry robey. I also got a good deal on the truck I purchased The salesman stayed late to help me and he is not pushy . Nice doing business with Terry robey. I also got a good deal on the truck I purchased More

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My first Jeep Cheokee I was not able to give a higher rating because of the internet price had gone up $500 when we went to buy the car. Terry Robey worked very hard to mak I was not able to give a higher rating because of the internet price had gone up $500 when we went to buy the car. Terry Robey worked very hard to make the sale happen and take care of his customer. As it turned out Terry was able to work with his sales manager to get the internet price that we were expecting to pay when we went to look at the car. Terry was also able to get us a spare tire kit and dealer installed mud flaps. When you put a price on the internet you need to stand behind that price and go up on the price when the customer shows up to buy the car. I'm really not sure we would have bought the car had it not been for the hard work of Terry Robey. If you ask if I would buy from this dealer again the answer would be yes other than the pricing policies it was a very nice and fast experience. Thank you Terry Robey More

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I was at another Dealer and passed Crown on my way home and saw a Kia that looked like what I was looking for. Terry Roby was the first sales person to greet me. Terry was very pleasant and we hit off. We and saw a Kia that looked like what I was looking for. Terry Roby was the first sales person to greet me. Terry was very pleasant and we hit off. We test drove the Kia and someone took my CX-7 for a test drive. The Kia was priced fairly and the trade value on my CX-7 seemed low. Terry was able to make a deal that was acceptable. I noticed the Kia did not have an Owners Manual and Terry and I walked over to office area to see if was up there - someone said they no longer provided Owners Manuals and that I could go on line to EBAY and download one for a dollar and one or two of the other guys said that was right. I was not happy about a down-loaded Owners Manual and I should have called my son-in-law right then who bought a Kia 6 months ago - I did call him when I got home and he said he was provided an Owners Manual and I called the Kia dealer and they confirmed as well. I do not like being lied to and who ever the 2 or 3 men in the office area did lie to me. I went on line and found multiple Owners Manuals for the Kia, so I bought one for $26.95. I called Terry, but was not able to reach him. He said later that his Voice Mail did not work - the Receptionist should have told me that. I also discovered when I got home that the Kia had neither a spare tire or a donut- instead it had pump kit that said refer to the Owners Manual at which time I was very close to taking the car back. Then 2 days later my wife said she notice oil under my engine on the garage floor. So I called Jeff and took it in for them to determine the cause - again not making me happy. It was something minor. Terry greeted me to make sure I was OK and he convince management to reimburse me the $26.95 for the Manual. Terry was easy to work with and said he would be there for me if I had any thing come up that he could help me with. More

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