The Service Team | Page 5

2015 camaro 2ss, wish i hadn't! i bought a new 2015 camaro 2SS in july 2015, second day it started having problems running and shifting. After wasting my time at don mealey service d i bought a new 2015 camaro 2SS in july 2015, second day it started having problems running and shifting. After wasting my time at don mealey service dept and george nahas service dept, chevy's best advise was deal with it! now at 1800 miles tried to go to work and the battery is 100% dead! why? nothing was left on! I wish i never bought this car. they got a great car for trade. More

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Service Department Committed Fraud My car would not start one morning this past week. It ran fine the evening before. When i tired to start it the engine tried to crank but only made a My car would not start one morning this past week. It ran fine the evening before. When i tired to start it the engine tried to crank but only made an unusual noise. I had the vehicle towed to Don Mealey as that is where I purchased the vehicle. I allegedly have an extended warranty. Although I was hesitant to give them another chance since during a previous service request, Don Mealey refused to honor the extended warranty and I had to pay over $1,000.00 to have my vehicle repaired at another facility, but i was unsure as to why the engine would not start. Once again the service writer advised me I did not have an extended warranty. I requested he check with the sales department and get back to me the next day. I was called back at 3:00 pm and advised the car only needed a battery. I was advised by the service writer, Chris, that my battery was "dead" and would not hold a charge. I questioned this as the battery was recently replaced and less than 6 months old. He advised that it might be a bad cell, or a short in the battery. I needed my car, so asked that the battery be replaced. Upon picking up my car, I paid the core charge and asked for my old battery back. At first they seemed hesitant to give it to me, but upon agreeing to pay the core charge t was provided to me. It soon became clear why they were hesitant to give me back my battery. Since leaving the dealership, my check engine light has come back on, the car idles rough, AND, I have had the battery inspected from the auto parts store where I purchased the battery, as well as two (2) independent auto parts stores and an independent mechanic. All four have agreed that the battery is fine. It had 90% life on one meter, it had 609 of 615 amps on another meter. The mechanic confirmed the battery would work by disconnecting the "new" battery and connecting the old battery back up and the started. He did advise the car needed a tune up as there codes that arose from the check engine light coming on. It is clear that Don Mealey has no intent of ever honoring the extended warranty I purchased, no intent of ever diagnosing the problems with the car, and has committed FRAUD in selling me a part (battery) which I never needed. The were nice and smiled as they comiited fraud and tole my money is all I can say good about the dealership More

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EXCEPTIONAL CUSTOMER SERVICE FROM START TO FINISH!!! I LOVED my experience at Don Mealey. They are the BEST dealership around. I shopped at 12 different dealerships and was so frustrated until I came t I LOVED my experience at Don Mealey. They are the BEST dealership around. I shopped at 12 different dealerships and was so frustrated until I came to Don Mealey. Make sure to request DENNIS PAYNE in Sales because he "ROCKS"!!. He listened to exactly what I wanted, and made sure I was totally happy. He took the time to listen patiently and found my dream car that will pull my boat for my dog and me (a beautiful Tahoe that rides like a dream). He was absolutely wonderful and even followed up with me on his day off to make sure I was taken care of!!. I also received a great deal as well!! Rodney in Finance was fantastic too. He made sure I got the lowest interest and even shopped for a lower rate after I signed and it dropped 4 more percent!! I will go straight to Don Mealey for my next vehicle in the future! More

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