The Service Team | Page 4

Continuous Repairs I had been taking my car in for it's routine oil change for the past year. However, now that my car is getting older and 40k miles, I expect to do som I had been taking my car in for it's routine oil change for the past year. However, now that my car is getting older and 40k miles, I expect to do some additional maintenance. Unfortunately, I think the dealer knows that and makes some happen pre-mature. In hindsight, shortly after an oil change the check engine light came on. I took it to the autoparts store for them to plug in the device that tells you whats wrong. Machine said a sensor was out. The representative, said not worth fixing. I got a second opinion, which said the same. I then decide to take to dealership. My surprise, not something small and not what the machine said, but I had to replace crank seal $200+ Okay, done, so two weeks later I have a fluid leaking under my car, but no check engine light. After inspecting engine, imagine my surprise when it is leaking in same area as where the crank seal was replaced. I took it back to the dealer, thinking maybe something was not tighten well enough or new crank seal was faulty. Instead, was the seal for radiator pump. They wanted over a grand to replace. I felt this was too much of a coincidence and if you watch NCIS, you know there is no such thing. Obviously needed to be replaced, but I took my business elsewhere and for $300 less. I had a friend that worked in a dealership 20 years ago who told me they were instructed to "TWEAK" something so that the customer would return in a few months on all cars old and not under a service contract. I didn't think that existed anymore, but as far as I am concerned the coincidence is too great. More

Print

Above and beyond the call of duty!! I'm from the Minneapolis area and arrived yesterday at the Orlando airport. I rented a brand new Chevrolet Tahoe LT which had only 100 miles on it. Wh I'm from the Minneapolis area and arrived yesterday at the Orlando airport. I rented a brand new Chevrolet Tahoe LT which had only 100 miles on it. When I left the rental ramp, the 2nd row 60/40 (40) seat was laid down in the folded position. I thought I would figure it out on my own at a later time. Come to find out, I could not get the seat to open up and fold up into a usable position. I looked at a PDF of the owners manual and still could not get it to work. Something was obviously wrong so I looked up the nearest dealership to where we stay when here in Florida. I pulled into the dealership and was met by three salesmen in the lot who all tried to get the seat figured out. Unsuccessful, they had me drive over near service and brought out a service writer to take a look. Still unsuccessful, they went and grabbed a service technician who came out and tried to get the seat to unfold without success. Myself and my daughter went inside to use the restrooms, and when we came out we were greeted by the service writer and the technician who said he finally figured it out! The seat needed to be slammed down harder than normal to lock, then was able to unfold as designed. I was on my way in about 20 minutes. They helped a customer that did not purchase the vehicle from them, did not have an appointment, and was from out of town. If I lived in the area and had any vehicle needs, I would surely use your dealership. I have had many interactions with a wide range of auto dealers over the years, but this one will be remembered as the most positive. More

Print

Awesome !!! comfortable !! 2nd vehicle from this location , JC is great to deal with and you can tell he has a great passion for his corvettes and his job .we purchased a new 2nd vehicle from this location , JC is great to deal with and you can tell he has a great passion for his corvettes and his job .we purchased a new Stingray with the color combo we had been looking for . every sales person should learn from him one of the best if not the best experiences we have ever had thank you JC and the rest of the team who have also been great !! More

Print

Silverado 3500 2017 I had a great experience at Don Mealey Chevrolet. I was told that this dealer is the best and that is true. Great selection of models and very friend I had a great experience at Don Mealey Chevrolet. I was told that this dealer is the best and that is true. Great selection of models and very friendly staff. Highly recommend this dealer, all the staff were super nice especially Christian the sale person who treated me as a friend. The truck is not only the most practical vehicle but is is very luxurious. More

Print

Good service Was very happy to be able to drop off my car after work and get great service. Waited for a few minutes in a comfortable area with my laptop and a cof Was very happy to be able to drop off my car after work and get great service. Waited for a few minutes in a comfortable area with my laptop and a coffee. Service agent offered me a car to drive home and I returned the next day in the afternoon when my car was ready. All my scheduled service was done plus they checked my battery which I choose to replace. Very happy not to be left stranded. More

Print

Family Awesome Family atmosphere. From the service to the sales. Bob was with us the whole time. Didn't pressure us and answered every question we had. Hig Awesome Family atmosphere. From the service to the sales. Bob was with us the whole time. Didn't pressure us and answered every question we had. Highly Recommend. More

Print

Fantastic service! I am from out of town and just stopped in to get my oil changed because my indicator light came on. This dealership went WAY above and beyond my expec I am from out of town and just stopped in to get my oil changed because my indicator light came on. This dealership went WAY above and beyond my expectations! They got me right in, gave my daughter and I a ride to have lunch while we waited, and then had the oil changed and tires rotated before we had even ordered our drinks. I have dealt with many Chevy dealerships - this one is fabulous! More

Print

Excellent service and clarity of explainations Check-in for service was friendly and professional. Danielle Macri kept me informed throughout the process and clearly explained the additional work n Check-in for service was friendly and professional. Danielle Macri kept me informed throughout the process and clearly explained the additional work needed. I was on a tight schedule and the service department completed the additional work in the timeframe needed. Well done! More

Print

Excellent Job of restoring my 1995 Chevy Truck Ricky has been a excellent advisor in helping me with the restoration of my 1995 truck. He has been pinnacle in getting my truck restored to better th Ricky has been a excellent advisor in helping me with the restoration of my 1995 truck. He has been pinnacle in getting my truck restored to better than original. In the beginning of the build Ricky talked with Mike Deal, and with his experience, Mike has been able to get everything completed. During the time that I have been working with Ricky and Mike, I have noticed that the Don Mealey service department is a big family. They are a great team of people. I would recommend Ricky and any of the other advisors for your needs. Working with Mike has been great. I consider the people at Don Mealey service the best in the business. More

Print

Everything was fantastic I brought my car in for a oil change and tire rotation. The oil change was completed and they did not rotate the tires because they said it would be I brought my car in for a oil change and tire rotation. The oil change was completed and they did not rotate the tires because they said it would be a waste of my money to do so. They suggested that I get new tires. Danielle was awesome. She gave me all the info but was not pushy or overbearing. She gave me a full explanation of what my choices were and I left. I stopped at a local tire place to get a price quote on my own. Danielle got back to me by the end of the day and she was able to give me a great price. She was so very helpful thru this whole process. I have been coming to this dealership for oil changes for a few years now and I have really enjoyed each visit. The team here is always helpful and I am always in and out. I will be coming here for all my service apts in the future. More

Print