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Theresa West
Theresa West at Glenn Polk Chevrolet Buick GMC of Gainesville

Theresa West

Service Consultant

Glenn Polk Chevrolet Buick GMC of Gainesville

1608 US-82
Gainesville, TX 76240

Contact Me
4.8
36 Reviews

I grew up in North Texas and Southern Oklahoma and have been around the car business my whole life. After graduating high school, I started working at Glenn Polk Auto Group while studying accounting and business management. I'm passionate about customer satisfaction and always working to grow—both professionally and spiritually.

Dealership Experience

4 yrs, 11 mos

Industry Experience

4 yrs, 11 mos

4.8

36 Reviews

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36 Reviews of Theresa West

December 30, 2025

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Employee Rating

Glen Polk made the process very easy and they listened to what I wanted and needed. More

by Lcnunn1919
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Carr, Aspen Knifong

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December 25, 2025

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Employee Rating

Timely very friendly courtesy and professional. Staff was knowledgeable and helpful. Have a repeat customer More

by josephherbert51
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Cory Brown

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Dec 25, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Joseph. I am glad the team was timely, friendly, and professional and made sure everything was handled clearly and courteously. Hearing that you plan to be a repeat customer means a lot to us, and we truly appreciate your trust and support. Merry Christmas.

December 23, 2025

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My batteries had gone bad and they were able to get me in right away and were very helpful with some added questions on how to work the features. More

by Jami L.
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Recommend Dealer
Yes
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Dec 24, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Jami. I am glad our team was able to get you in right away, take care of the battery issue, and help answer your questions on the features while you were here. Making sure you feel taken care of and confident when you leave matters to us, and I appreciate you choosing us and sharing your experience. Merry Christmas.

December 21, 2025

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Theresa was helpful and ready to solve my vehicles condition. She had Randy the courtesy driver take me home. They both made my visit pleasant and my mind at ease. Randy picked me up when the service More

by Scotty McBride
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Randy

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Dec 22, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Scotty. I am really glad Theresa West took great care of you and made sure everything was handled in a way that put your mind at ease. Having Randy step in to get you home and then pick you back up matters, and I appreciate you recognizing both of them for making the whole visit pleasant, including the good conversation along the way. We are grateful for your trust and are always here when you need us. Merry Christmas.

December 20, 2025

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Employee Rating

Very pleased with Theresa in the Service Department. She is a valuable asset to dealership More

by murrell25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for the praises, we will be sure to let her know how she's doing.

December 17, 2025

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Quick work no problem getting service friendly staff clean lot fast check out at customer servicr More

by nanceherbert1
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trent Polk

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Dec 17, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this. I’m really glad to hear Theresa and the team made your visit smooth and efficient. Clean, friendly, and quick is exactly what we aim for, and I appreciate you taking the time to call that out. We’re grateful for your business and look forward to taking care of you again. Merry Christmas.

December 13, 2025

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Staff were friendly and professional. Truck was ready as promised and everything was completed. Thanks to Teresa for getting me in quickly. More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David West

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Dec 14, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Jimmy. I’m glad to hear everything was ready as promised and handled professionally. Theresa does a great job keeping things moving, and I appreciate you recognizing her for that. Thanks for choosing us and trusting our team. Merry Christmas.

December 09, 2025

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Great place to take your car they got me in and fixed the problem on my car didn't even have a appointment More

by rfrazierz51
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Dec 09, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this. I’m glad to hear Theresa and the team were able to get you taken care of right away, even without an appointment. We love being able to help people get back on the road quickly. Appreciate you coming to us and look forward to helping again whenever you need anything.

December 09, 2025

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Quick appointment availability; staff was extremely cordial and polite; very dependable and efficient. Overall rating for this visit A+ More

by DiamondGirl45
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Dec 09, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Heck yeah....A+ :) Thank you for sharing this. I’m glad our team was able to get you in quickly and take great care of you throughout your visit. Looking forward to seeing you again whenever you need anything.

December 06, 2025

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Employee Rating

They are the nicest people . When I go there for my oil changes they always get me right in on time. They are friendly but professional. I have traded with them several times ver More

by Marleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Marleen. I really appreciate you sharing this. It means a lot to hear that our team takes good care of you and gets you in on time. We want everyone to feel comfortable and welcomed when they’re here. Grateful for your continued trust and the chance to serve you each time you visit.

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