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Theresa West
Theresa West at Glenn Polk Chevrolet Buick GMC of Gainesville

Theresa West

Service Consultant

Glenn Polk Chevrolet Buick GMC of Gainesville

1608 US-82
Gainesville, TX 76240

Contact Me
5.0
18 Reviews

I grew up in North Texas and Southern Oklahoma and have been around the car business my whole life. After graduating high school, I started working at Glenn Polk Auto Group while studying accounting and business management. I'm passionate about customer satisfaction and always working to grow—both professionally and spiritually.

Dealership Experience

4 yrs, 9 mos

Industry Experience

4 yrs, 9 mos

5.0

18 Reviews

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18 Reviews of Theresa West

October 07, 2025

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Employee Rating

Friendly, fast service. I was greeted promptly upon arriving at my appointment and serviced quickly. In and out in no time. More

by katrinamccage
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Katrina! I’m so glad Theresa and the team got you greeted and taken care of right on time. Friendly, fast service is exactly what we aim for, and it’s great to hear your visit was smooth from start to finish. We appreciate you coming to see us!

October 07, 2025

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Great customer service and they were very quick with my maintenance.. plan on being a repeat customer More

by Cspillman1975
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Recommend Dealer
Yes
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Oct 07, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this! I’m glad Theresa and the team got your maintenance taken care of quickly and made the experience a good one. We’ll be ready to take care of you again next time...we are grateful to have happy repeat customers!

October 04, 2025

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Excellent service in a timely fashion . Thank you for your help and especially Teresa in customer service. More

by Cynthia Given
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Recommend Dealer
Yes
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Oct 04, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Cynthia! We’re glad the service was completed efficiently and that Theresa made such a positive impression. She does a great job taking care of our guests, and we’re grateful for the opportunity to serve you.

October 04, 2025

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Was very pleased that they got my car fixed as quick as they did. Would recommend them for repairs. More

by Madreed
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Service Time
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Recommend Dealer
Yes
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Oct 06, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this! I’m really glad Theresa and the team got your car fixed up quickly and had you back on the road in no time. We appreciate the recommendation and are always here when you need us!

October 03, 2025

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Excellent service as always. Paulo and the crew took were very helpful and took care of my issue. Highly recommend!! More

by WSH
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Cory Brown

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Oct 04, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this! Paulo, Theresa, and Cory will be so glad to know they helped make your visit another excellent one. It’s great to hear the crew got your issue taken care of quickly and left you feeling confident in the service. We truly appreciate your recommendation and your trust!

October 01, 2025

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Parts and service are the best. Brent in parts and Paulo in servise. Very professional. More

by charlesdbrown1
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Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez

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Oct 02, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Charles! We’re proud to hear you consider our parts and service the best. Brent and Paulo both take great pride in providing professional, dependable care, and we’re glad they’ve earned your recognition. We appreciate your support!

September 27, 2025

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Service here is always courteous. I have never had any complaints about it until now. Although the service cost more than I was anticipating, I was happy with it. Then driving home, I More

by somersetsu
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for your feedback and for being a loyal customer—we truly appreciate your kind words about our team. We're sorry to hear about the issue with your gas gauge and understand how frustrating that must be. We'd be happy to take a complimentary look at the problem to see what might be going on. Please feel free to stop by or give us a call so we can schedule a time that works best for you.-David West

September 27, 2025

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Great place to do business, Theresa and the entire service team always do a fantastic job. More

by Dwcarguy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Cory Brown

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Sep 28, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this! Theresa and the service team will be thrilled to hear your kind words. We’re proud of the fantastic work they do day in and day out, and we’re grateful you choose to do business with us.

September 26, 2025

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The staff was very friendly and also helpful. You don’t feel like you’re forgotten while you were waiting. More

by cindy_waters
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Self

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Sep 26, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Cindy! We’re so glad Theresa and the service team made you feel welcome and taken care of the whole time. That friendliness and attentiveness is exactly what we strive for, and we’re grateful for your support!

September 26, 2025

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Employee Rating

Staff was very friendly and able to fix the issue with my car. Will use again! More

by S.Arend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Cory Brown

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Sep 26, 2025

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this! We’re glad Paulo and Theresa took such good care of you, got your car fixed, and made the experience friendly from start to finish. Hearing you’ll be back means a lot, and we’re grateful for your trust!

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