Theresa West

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for the FIVE STARS!! -David West

Glenn Polk Chevrolet Buick GMC of Gainesville responded

That is great to hear. I am glad Paulo and Theresa took the time to explain the recall clearly and made sure your truck was back to you when promised. Communication and follow-through matter, and I really appreciate you trusting our service team to take care of that the right way.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

That means a lot to hear, Michal. Being treated like the only customer in the room is exactly what we want every experience to feel like, and that is a big part of how we try to live out the Polk Promise by putting people first and doing things the right way. Paulo Gutierrez and Theresa West both do an incredible job caring for customers and making sure nothing gets overlooked, and I appreciate you recognizing them. Knowing you felt that level of care and service truly matters to me and our entire team. Happy New Year.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

That means a lot to hear. Being trusted with two vehicle purchases and knowing you feel taken care of every time is something we truly appreciate. Theresa West does a great job looking after people in service, and that friendly, customer-first attitude is exactly what we want our team to be known for. Thank you for continuing to choose us and for the confidence you place in our team. Happy New Year.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

I really appreciate you sharing this. Being listened to and taken seriously matters, and I am glad our team took the time to hear you out, check everything thoroughly, and get you taken care of promptly. That respect and attention should be the standard every time, and I am grateful you felt that during your visit. After being married for 30 years, my wife says I am still a work in progress at listening:))))) Thank you for trusting us and for the kind words. Happy New Year.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Love hearing this. I am glad the team is always eager to help and that the experience feels friendly, courteous, and professional every visit. Paulo Gutierrez and Theresa West do a great job taking care of people and keeping things moving quickly, and I appreciate you calling them out and trusting us with your service needs. Happy New Year.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for leaving a great review, we look forward to seeing you again. Happy New Year!!

Glenn Polk Chevrolet Buick GMC of Gainesville responded

That is great to hear. I am glad the experience was pleasant and that Dakota Wright made the transaction easy for you. Looking forward to a new truck is always exciting, and I appreciate you trusting us with the purchase. Enjoy it, and we are always here when you need us. Happy New Year.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Love hearing this! I am glad our service team made you feel welcomed and taken care of, and Theresa West really does a great job caring for people and staying on top of things. Knowing you plan to come back for your next service visit means a lot to us, and we truly appreciate your trust. Happy New Year.