Theresa West
Theresa West at Glenn Polk Buick GMC of Gainesville

Theresa West | Page 7

Service Consultant

Glenn Polk Buick GMC of Gainesville

1608 US-82
Gainesville, TX 76240

Contact Me
4.8
86 Reviews

I grew up in North Texas and Southern Oklahoma and have been around the car business my whole life. After graduating high school, I started working at Glenn Polk Auto Group while studying accounting and business management. I'm passionate about customer satisfaction and always working to grow—both professionally and spiritually.

Dealership Experience

5 yrs, 8 mos

Industry Experience

5 yrs, 8 mos

4.8

86 Reviews

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86 Reviews of Theresa West

December 05, 2025

Dealership Rating
Employee Rating

Very good and quick service. Employees are very friendly and helpful They answer all our questions. Overall everything excellent. More

by Steveandjudy69
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 06, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Steve and Judy. I’m glad to hear our team took good care of you and made everything quick and easy. Friendly service and clear answers are things we really focus on, so I appreciate you sharing that.

December 05, 2025

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Employee Rating

The best Chevy service department in the area. I always have great experiences here. Theresa is awesome More

by brookev
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cory Brown , Paulo Gutierrez

Dec 05, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Brooke. That means a lot to hear. I’m really glad Theresa and our Chevy service team continue to take great care of you each visit. We’re grateful for your trust and always here whenever you need us.

December 05, 2025

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Fast and great service. Thanks so much. Everyone is really nice. I will be back again. More

by JamieLeigh32
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cory Brown , Paulo Gutierrez

Dec 05, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Jamie. I’m really glad to hear Paulo, Theresa, and Cory took great care of you. They’re an awesome group and I appreciate you recognizing their work. Thanks for coming to see us and for the kind words. We’ll be here when you need us again.

December 03, 2025

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Theresa is an amazing advisor at Glenn Polk! She always makes sure that my appointments go well and keeps me informed on what is going on! I highly recommend Glenn Polk Gainesville! More

by taylormayes0
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: David West, Orlando Juarez

Dec 03, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Taylor. I’m glad to hear Theresa West took such great care of you and kept you updated throughout your visit. She does an awesome job, and I appreciate you mentioning her dad, David, our General Sales Manager, as well. We’re grateful for your trust and look forward to helping you again whenever you need us.

December 03, 2025

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Employee Rating

Did not fix my car. Said come back with the engine running next time. Can’t read past alerts that have come on but I can in my GMC app. Wasted my time and car is still b More

by Krissylou2004
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Recommend Dealer
No

Other Employees Tagged: Cory Brown , Paulo Gutierrez

December 02, 2025

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This dealership does work with customers to make a sale. I tried to buy 2 vehicles at this dealership and both times I went elsewhere and was able to make a purchase. The service department has gone down More

by rsbayer
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Recommend Dealer
No

November 27, 2025

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Fast service! Always friendly Paulo is great! Always appreciate how they are able to get us in quickly. More

by jerthomas9
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cory Brown , Paulo Gutierrez

Nov 28, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you for sharing this. I’m really glad to hear Paulo and the service team took great care of you again. Fast and friendly is exactly what we aim for, and it means a lot that you appreciate how quickly we get you back on the road.

November 25, 2025

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Glen Polk has very friendly and professional people who are very knowledgeable about the business and services they provide. Highly recommend. More

by Lynn
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Recommend Dealer
Yes

Other Employees Tagged: Cory Brown , Paulo Gutierrez

Nov 25, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Lynn. I appreciate you sharing this. I’m glad to hear our team took great care of you and that their professionalism and knowledge stood out. We’re grateful for your recommendation and are always here when you need us.

October 07, 2025

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Great customer service and they were very quick with my maintenance.. plan on being a repeat customer More

by Cspillman1975
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you for sharing this! I’m glad Theresa and the team got your maintenance taken care of quickly and made the experience a good one. We’ll be ready to take care of you again next time...we are grateful to have happy repeat customers!

October 07, 2025

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Friendly, fast service. I was greeted promptly upon arriving at my appointment and serviced quickly. In and out in no time. More

by katrinamccage
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 07, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Katrina! I’m so glad Theresa and the team got you greeted and taken care of right on time. Friendly, fast service is exactly what we aim for, and it’s great to hear your visit was smooth from start to finish. We appreciate you coming to see us!

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