Thom Lamm | Page 16

Robert Frank review Sales person (Thom Lamm) and management/finance (Marva Laws) were excellent in their attentiveness and support. They did everything possible so that Sales person (Thom Lamm) and management/finance (Marva Laws) were excellent in their attentiveness and support. They did everything possible so that we got out of the dealership the same day with the vehicle we wanted. All with a minimum of hassle. More

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Friendly, professional, and helpful. Everyone I dealt with at the dealership was very helpful and knowledgable. They worked to find me the car I wanted and made the buying process very ea Everyone I dealt with at the dealership was very helpful and knowledgable. They worked to find me the car I wanted and made the buying process very easy. More

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XC90 purchase Excellent guidance with the purchase of our XC90. No pressure conversations were centered around answering our questions and offering ideas for our ne Excellent guidance with the purchase of our XC90. No pressure conversations were centered around answering our questions and offering ideas for our new car search. More

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Another pleasant experience This was my second purchase, and it was very pleasant. Everybody I had contact with was very professional, just like the first time. I am sure I will This was my second purchase, and it was very pleasant. Everybody I had contact with was very professional, just like the first time. I am sure I will write another glowing review after my third purchase as well... I have purchased too many cars in my lifetime, and have seen the "good, the bad, and the ugly"...of car dealers...This one is all good...and the Volvo is a great car as well. More

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Pleased with dealership, sales rep & New Volvo We were very pleased with our new car purchase at Annapolis Volvo. Thom Lamm was very easy to work with. No pressure sales. Very helpful in explain We were very pleased with our new car purchase at Annapolis Volvo. Thom Lamm was very easy to work with. No pressure sales. Very helpful in explaining all of the bells and whistles on our new car. Once we made the decision to purchase, the paperwork process was very easy and straight forward. We were very pleased with all aspects of process. More

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Got what I wanted without any hassle Thom found me the car that I wanted without any hassle or high pressure sales. It started with the test drive as I was trying to decide between variou Thom found me the car that I wanted without any hassle or high pressure sales. It started with the test drive as I was trying to decide between various makes of wagon. Thom was very knowledgeable on his products (something of a lost art in some places) as well as the various incentives and specials that I may be able to leverage to lower the cost of my purchase. He checked in occasionally to see if I had made up my mind. He dealt with my penchant to communicate primarily through email. It was a pleasure to work with Thom and likely the best car buying experience I have had to date. More

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Above and beyond. The title says it all. Annapolis Volvo staff, Thom Lamm and Butch Rupert, did everything we needed them to do to help us with our trade and our new XC The title says it all. Annapolis Volvo staff, Thom Lamm and Butch Rupert, did everything we needed them to do to help us with our trade and our new XC90. They even found the color and interior, which wasn't on their lot, and assisted us with a dealer exchange so we could have the car we wanted. Good job guys. I'm a long-time Volvo owner and these guys have kept a happy customer. More

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Satisfying, no-hassle car buying! Thom Lamm arranged our original test drive (back when there was only one XC90 around) and ordered the beautiful Volvo XC90 we were looking for. Our t Thom Lamm arranged our original test drive (back when there was only one XC90 around) and ordered the beautiful Volvo XC90 we were looking for. Our team included manager Butch Rupert and the very organized Sherry Peoples, who helped to make the purchase hassle free, including trade-in of our used Volvo, and much better than our last car buying experience. Annapolis Volvo has a more transparent approach to car buying than the industry's general reputation! A satisfying experience, yes, but also too long. In spite of our previous e-mails detailing our arrival date and time for pick-up, plus our sending requested paperwork and some questions in advance, it took about four hours to get everything organized and done, such that we had time only for an expedited introduction to the car's features. We are now studying up! Love the car. More

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Exactly what you want buying a car to be like Thom was an excellent help when buying my Volvo S60. He was very helpful, caring, and diligent. His assistance was exactly what you want when buying a Thom was an excellent help when buying my Volvo S60. He was very helpful, caring, and diligent. His assistance was exactly what you want when buying a car! More

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Painless and pleasant! Found my Volvo on the dealer website. I inquired thru the website and got a response from Thom. Checked the car out the next day, went for a test dri Found my Volvo on the dealer website. I inquired thru the website and got a response from Thom. Checked the car out the next day, went for a test drive and was able to look thru all the service records that I requested from Thom. I noticed the car had a replaced engine in it, and they explained what happened, the service manager came out and explained in detail the reason why. Overall I felt confident after that to purchase this car, even though it had high miles. Hopefully many more Volvo miles in the future. Thanks Thom for making this an excellent experience. More

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