Thomas mislead us that a deposit we made to locate a
vehicle would be refundable. We were told the car search could take up to 6 months so we asked, if we decided to cancel the search before that, cou
vehicle would be refundable. We were told the car search could take up to 6 months so we asked, if we decided to cancel the search before that, could we be refunded, and he assured us that we would be. Our invoice also states that the deposit is refundable, yet when I asked for my refund, I was told that they "may have secured a car and will know tomorrow", and told me I could not get a refund. This is not the first time we were told that. He refused to refund me and I was told there was nobody currently in the office that I could speak today.
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by k
Sep 20, 2022 -
Greentree Toyota responded
Good afternoon, this is Danielle Ramos, General Sales Manager from Greentree Toyota. I just read your review and I am upset to hear about your negative experience. I was filled in on what had happened when you visited yesterday and I had my Sales Manager call you earlier to refund your deposit being that we were unable to secure your vehicle. We are waiting on a list of cars to be sent to us today from Toyota stating what orders they have filled so we were trying to wait for that list to see if your vehicle was on it as I know you've been anxiously waiting for it. However, I understand that you changed your mind and no longer want this vehicle and I do apologize for any confusion or issues you experienced along the way. Your refund should be on its way and if you need anything in the future please let me know.
Sep 23, 2022 -
k responded
I did received my refund. There was no confusion - no car and your sales manager refused to refund me when I requested it. He was rude and condescending and clearly didn't understand the terms of the invoice that we had signed. My husband and I purchase a new car every 2-3 years, mostly from Danbury Honda. I have never been treated with such disrespect from them, and we will continue to purchase from them in the future. Lesson learned on our end. I will be sure to pass on my experience to friends and family.
Pete and Tom were awesome!
Pete took his time to go through the art details! Thank you!
Pete took his time to go through the art details! Thank you!
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by Alebella
Other Employees Tagged:
Pete Przyborowski
Tom, "Coach" Pete and Kacy were incredible in helping us
purchasing a car! They went out of their way and provided an amazing service! Friendly, knowledgeable and fast!
purchasing a car! They went out of their way and provided an amazing service! Friendly, knowledgeable and fast!
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by victorialtt
Other Employees Tagged:
Kasey Curran, Pete Przyborowski
Jul 24, 2022 -
Greentree Toyota responded
Victorialtt, thank you for your kind review; we are happy to pass along your comments to the team here at Greentree Toyota! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Pete was awesome.
Patient and informative. Supee professional. Juan got is a great rate. Highly recommended this dealership!
Patient and informative. Supee professional. Juan got is a great rate. Highly recommended this dealership!
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by Megan B
Jul 04, 2022 -
Greentree Toyota responded
Hi Megan, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Pate Przyborowski provided an exceptional experience when
we bought an Avalon. Jose and Tom assisted us with the rest of the process. We would highly recommend Grrentree Toyota in Danbury, CT.
we bought an Avalon. Jose and Tom assisted us with the rest of the process. We would highly recommend Grrentree Toyota in Danbury, CT.
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by LHay14
May 27, 2022 -
Greentree Toyota responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Greentree Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.
Pete and Tom provided great, responsive customer service
and were very helpful and knowledgeable throughout the leasing process.
and were very helpful and knowledgeable throughout the leasing process.
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by abbyshepard
Other Employees Tagged:
Kasey Curran, Pete Przyborowski
May 22, 2022 -
Greentree Toyota responded
Hello, we're happy you found our staff to be so supportive during your experience here at Greentree Toyota. We are always more than happy to assist you if anything else comes up. Take care!
Everyone at Greentree was excellent!
They went out of their way to be helpful. It started with Haley, who gave our names to Tom - who then hooked us up with Pete and then Jose brought i
They went out of their way to be helpful. It started with Haley, who gave our names to Tom - who then hooked us up with Pete and then Jose brought it home. I couldn’t be happier with my purchase.
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by cclynn14
Other Employees Tagged:
Jose Cordero
, Pete Przyborowski, Haley on internet sales.
May 02, 2022 -
Greentree Toyota responded
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Greetree Toyota experience with Pete, Tom, and Jose was
great: got the exact car I wanted, color, equipment, financed at a great rate, for our negotiated price, and out the door all in the last hour of a S
great: got the exact car I wanted, color, equipment, financed at a great rate, for our negotiated price, and out the door all in the last hour of a Saturday. The team hustled and made it happen! Thank you!
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by Jesse
Apr 15, 2022 -
Greentree Toyota responded
Hi Jesse, we're happy you found our staff to be so supportive during your experience here at Greentree Toyota. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Matt and the sales team were very very easy to deal with.
Handled everything remotely and had a great experience upon delivery.
Handled everything remotely and had a great experience upon delivery.
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by DAVIDNOORILY
Feb 14, 2022 -
Greentree Toyota responded
Hi, we're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Matt is AWESOME! So friendly and helpful. Everyone was
really helpful and I could not be happier with my new car. Thanks, Greentree!
really helpful and I could not be happier with my new car. Thanks, Greentree!
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by ariel
Other Employees Tagged:
Matt Hart
, Kasey Curran
Jan 18, 2022 -
Greentree Toyota responded
Hello Ariel, congratulations on your new vehicle and thank you for your kind review; we are happy to pass along your comments to the team here at Greentree Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!