Thomas Darby | Page 18

Friendly, easy experience. Shopped many dealers before buying here. No high pressure sales. Honored price we agreed on 8 months ago. Shopped many dealers before buying here. No high pressure sales. Honored price we agreed on 8 months ago. More

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The Subaru Superstore was highlight recommended to me by a colleague after a bad experience at a different dealership. I was originally working with Ron, and then Darby took over. Such a smooth transition, a colleague after a bad experience at a different dealership. I was originally working with Ron, and then Darby took over. Such a smooth transition, and Darby was super helpful from start to finish. He made communication, paperwork, process, etc. super easy and once my car came in, my time at the store was quick and painless. In fact, I did not want to leave because I was enjoying talking to them and learning more about my new outback. Highly recommend this facility and Darby. Thank you! More

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Tom explained everything to me so that I understood the new processes to buy a car. Absolutely an easy process from looking to the signing of the paperwork. Everyone was very helpful. new processes to buy a car. Absolutely an easy process from looking to the signing of the paperwork. Everyone was very helpful. More

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During the pandemic, our family was growing and it was a challenge for us to know what car was a fit for us. Especially post pandemic where cars are limited. I'm skeptical when it come to Sales guy but Tom challenge for us to know what car was a fit for us. Especially post pandemic where cars are limited. I'm skeptical when it come to Sales guy but Tom has proven that he can be. He treated me more than a transaction and a number on his quota. He was very communicative, helped us focus on our needs more than wants, and most importantly, we never felt pressured. The only problem I found about during our experience with Tom was that everyone else wants the same great experience he delivers so you have all of his time (That might be our personal problem though). If I had to describe Tom in a word, it would be consultant. He always has your best interest in mind and will help you over come challenges. Thanks for an amazing 4 months experience, will definitely stay in touch and buy from Tom again. Also thanks to Subaru Superstore of Chandler for enabling him to do his great work. A dealership with no bs or gimmicks. More

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2nd car purchased at this dealer. Absolutely love them and how they treated my family. Absolutely love them and how they treated my family. More

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My husband and I are very familiar with the car dealership business and over the last year or so customer service has gone out the window, that was until we went to Subaru Superstore! We worked wit dealership business and over the last year or so customer service has gone out the window, that was until we went to Subaru Superstore! We worked with both Tom and Brock and both of them were awesome! Great communication, excellent customer service- they made the whole experience seamless. This was our 4th Subaru purchase and I won’t go anywhere else! More

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Thomas was very helpful and informative. Shopping at Subaru Superstore was easy and the staff were very friendly. Shopping at Subaru Superstore was easy and the staff were very friendly. More

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The dealership was very professional and attentive! I had a great experience with Darby and Marc. I had a great experience with Darby and Marc. More

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Buying a car at Subaru Superstore was super easy and stress free. I was able to walk in and order exactly what I wanted and was updated when my car was on the way. stress free. I was able to walk in and order exactly what I wanted and was updated when my car was on the way. More

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My family has had Subaru’s in the past and we have always had nothing but great experiences in our dealings. This was no exception, I was very happy with whole process and all of the helpful insights that we had nothing but great experiences in our dealings. This was no exception, I was very happy with whole process and all of the helpful insights that were provided. My only complaint is that it took way too long, I’m aware of the climate in which has a causal effect, but American made should mean American sourced. Everything else was stellar and I’ve been enjoying my outback so very much. More

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