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Thomas Darby
605 Reviews
Born and raised just outside of Pittsburgh, Pa. My wife, Kristen and I moved out to AZ over 11 years ago and together we have a beautiful little girl, Aislyn. When not at work, I like watching my hometown Steelers and Penguin games, or a quiet night at home with my family. I also enjoy taking my family on outdoor adventures (hiking, fishing, and camping) enjoying our beautiful, sunny state in either of our Subarus. I also enjoy taking my daughter to her favorite spots (the Zoo, Odysea, etc.) I have been in the Auto industry for over 10 years, and have been with Subaru for the past 9. It’s a brand I love and believe in and find it easy to stand behind(I own two myself!) I take pride in providing a GREAT customer experience helping to get them into the car they want! I encourage and invite you to read about some of those experiences here!
Read moreDealership Experience
9 yrs, 7 mos
Industry Experience
14 yrs, 1 mo
Specialties & Trainings
Subaru Certified
605 Reviews
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605 Reviews of Thomas Darby
November 08, 2018
First experience buying a new vehicle, and it was wonderful! This was my first time looking for and purchasing a vehicle from a dealership and Darby made it a very comfortable experience. I went to a few other d This was my first time looking for and purchasing a vehicle from a dealership and Darby made it a very comfortable experience. I went to a few other dealers in the area looking for something similar to what I would be replacing, but the hard-sell sales and the constant phone calls throughout the day when I moved on to other lots was quite rediculous. Darby pointed me in a little bit different direction, from his personal vehicle history and experience, than I was initially intending and it is the best vehicle decision I've made to date. No hard-sell, just honesty and great advice. Couldn't recommend this dealer enough; from the sales manager Mark to the financing step with Brent, my experience was amazing and it took all of the headache out of what was initially a chore. More
by lwonnacott
Other Employees Tagged: Brent Beck , Mark Harper
November 06, 2018
Great customer service Very happy with the customer service we rec'd. Buying a vehicle can be stressful but should be exciting. Our experience was great! From starting wit Very happy with the customer service we rec'd. Buying a vehicle can be stressful but should be exciting. Our experience was great! From starting with our first visit to test drive a few cars to going through finance and then the checking out of our new car it was professional and really expedient yet thorough! Thank you! More
by Jean
Other Employees Tagged: Daniel Falls , Joseph Nieves, Chloe
November 05, 2018
No pushy sales Our overall experience was smooth and Tom was not about making a sale. He was very professional and took time to educate us on the vehicle we were res Our overall experience was smooth and Tom was not about making a sale. He was very professional and took time to educate us on the vehicle we were researching. We walked off the lot impressed and comfortable with our experience. We went ahead and looked at other cars that day and ended up coming back to Tom and the Subaru leadership. We walked in 30 minutes to closing and closed the deal on our new car. He was patient and the rest of the experience went just as smooth. There was No attempt to up sell anything. True professionals, we will be recommending them to all our friends and family. Thank you Tom and all the Subaru family. More
by Mayo
Other Employees Tagged: Brent Beck
November 04, 2018
New car Darby was great looking forward to doing business with him again everyone at dealership was great they explain everything to us , I was a retired serv Darby was great looking forward to doing business with him again everyone at dealership was great they explain everything to us , I was a retired service manager and retired policemen I will tell everyone about this dealership thank you 🙏😃 More
by Happy legacy
October 29, 2018
2019 Forrester LOVE THIS DEALERSHIP This is my second car from this dealership! We bought our first one from Ryan and this new one from Darby! We had the greatest experience! Fast and pr This is my second car from this dealership! We bought our first one from Ryan and this new one from Darby! We had the greatest experience! Fast and professional! I love the new model! Darby has the same car so he knew what we wanted in the new model! He quickly made it feel like we were long time customers of his! This 2019 has so many improvements! We love our Subaru and the ease of buying this car was a big factor in our purchase ! No pressure at all! Thx Darby for your professionalism! Ps joe in finance was great also! He was organized and quick! That was awesome! More
by Lori s
Other Employees Tagged: Joseph Nieves
October 24, 2018
Best experience buying a car to date I had just arrived at your dealership from visiting one of your competitors where nobody was willing to help. When I arrived, I was met by Tom Darby. I had just arrived at your dealership from visiting one of your competitors where nobody was willing to help. When I arrived, I was met by Tom Darby. He was a pleasure to work with. His knowledge of Subaru was outstanding. His no pressure sales approach made me feel ease as well. The Forester I was looking to purchase was also being sought by another individual. Darby made sure I got the car by hustling to get all my paperwork ready for finance. I would definitely go back to him for my next purchase. Finance was also great with Brent. More
by Topher504
Other Employees Tagged: Brent Beck
October 22, 2018
Professional, Courteous, and Knowledgable I had an extremely pleasant experience working with Tom in Chandler! Lots of knowledge and no pressure to make a decision. Two thumbs way up! I had an extremely pleasant experience working with Tom in Chandler! Lots of knowledge and no pressure to make a decision. Two thumbs way up! More
by RobertT
Other Employees Tagged: Steve Lopez
October 21, 2018
Intended to test drive, but ironically my car gave Pulled into the dealership intended to only test drive the vehicles I was researching. With the help from a fantastic representative of the Subaru fam Pulled into the dealership intended to only test drive the vehicles I was researching. With the help from a fantastic representative of the Subaru family, Tom Darby. He shared his knowledge and passion of the cars and understood completely my need for a new car. Because ironically my vehicles radiator and then-some had gone out, due to an accident a month ago from an 18 year old pulling out in front of me in his new mustang. Tom Darby, had helped show us vehicles in our price range of the styles I was researching. He helped me navigate the whole process and made it less intimidating. End of the day, i got a fantastic car that meets my needs; 2016 Subaru Forester. Thank you!! More
by Amanda Hutkowski
October 20, 2018
Excellent customer service, not pressured Darby provided excellent customer service from start to finish. His knowledge re the Subaru product is deep and wide. He is my first round draft cho Darby provided excellent customer service from start to finish. His knowledge re the Subaru product is deep and wide. He is my first round draft choice when I make my next car purchase...I do not hesitate to recommend him too anyone who are making a car purchase More
by Darby rating
Other Employees Tagged: Joseph Nieves
October 16, 2018
Wonderful experience Working with Tom to get our 2019 Forester was easily the best car dealership experience we have ever had. Tom is friendly, knowledgeable, communicativ Working with Tom to get our 2019 Forester was easily the best car dealership experience we have ever had. Tom is friendly, knowledgeable, communicative, and transparent. It’s clear customer experience is very important to him, and he made us feel very supported and comfortable during the entire experiende. I would HIGHLY RECOMMENDED Tom to anyone looking to buy or lease a Subaru! More
by privjr
