Thomas Darby | Page 44

Special Order Crosstrek We came to the Chandler Subaru Superstore having a pretty good idea of what we wanted. Subaru’s reputation already sold us. Everyone was helpful and w We came to the Chandler Subaru Superstore having a pretty good idea of what we wanted. Subaru’s reputation already sold us. Everyone was helpful and we were able to narrow our choices after test driving the Crosstrek and the Outback. We verified that we could flat tow the manual Crosstrek behind our RV. We also have a 1994 Jeep Wrangler and love off-roading. We watched videos of the Crosstrek tackling moderate 4x4 trails and look forward to getting on some dirt with our Crosstrek. We had to place an order for the color we wanted in a manual transmission. It was nice because we also go to pick the accessories we wanted, too. Placing the order was easy and Darby helped us midway after our original salesperson left Subaru. He was great with keeping us informed on the status of our order and having everything ready when we arrived to pick up our new car. The process went smoothly and we are happy with our new car. Thanks, Darby! More

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Amazing I was out looking for a car for my son and came across a Mazda 3 on cars.com which led me to the Subaru dealership in Chandler. I was dreading going I was out looking for a car for my son and came across a Mazda 3 on cars.com which led me to the Subaru dealership in Chandler. I was dreading going but pulled up and was met by an amazing car salesman named Tom Darby. He was really nice, not pushy (it must have been a PA trait), and honest, while on my test drive, I told him I was not the type of person to dicker over price so this was what I could afford and if he could help great, if not that was ok. He was amazing to work with and needless to say, my son drove off in that Mazda that evening. Tom Darby and the people at that dealership changed my perspective of buying a car, it was easy and they made it a memorable experience for me and my son. I will definitely do business there again and will tell anyone looking for a new/used car to check them out as well. Thanks again, u all are Amazing!!! More

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Excellent car buying experience!! Walked in wanting to purchase a new fuel efficient car and was helped out by Darby. We told him we were looking into the Impreza, Legacy, and maybe th Walked in wanting to purchase a new fuel efficient car and was helped out by Darby. We told him we were looking into the Impreza, Legacy, and maybe the Crosstreks but wanted to keep our budget down. He talked to us asking us what we looked for in a car, what we would be using it for and what kind of technology we used to get a better idea of what fit our needs. What I really liked is he took us to each of the cars and broke down what each one had versus the other one and made it easy to understand how each of them worked. The best part was that he wasn’t trying to upsell one or the other or try to showcase a more expensive car, but rather listened to what we wanted at the best price. He made the whole car buying process so easy and stress free and never pressured us to sign or buy on the spot. He let us take our time to think about it, answered all of our questions and worked his hardest to get us the price we wanted. I also felt very comfortable conducting business with him and never felt like something shady was going on or I was getting scammed unlike how other Subaru dealerships in the Phoenix area (the Peoria store) make you feel. When it came down to pricing and negotiations on our Legacy, he broke down where everything was coming from and how the payments came to be. Again, unlike other stores like the Peoria store. We also brought our dogs and made them feel welcomed and never looked like he felt uncomfortable or inconvenienced. My husband and I truly feel that he displayed all of Subaru’s core values and represented what the company is all about. If I ever need to purchase another Subaru in the future, I would definitely choose to do business with Darby. More

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Great service In and out quickly and great customer service. Thomas was very nice and helped me look at all the cars to find the right one for me and in my budget. In and out quickly and great customer service. Thomas was very nice and helped me look at all the cars to find the right one for me and in my budget. More

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First experience buying a new vehicle, and it was wonderful! This was my first time looking for and purchasing a vehicle from a dealership and Darby made it a very comfortable experience. I went to a few other d This was my first time looking for and purchasing a vehicle from a dealership and Darby made it a very comfortable experience. I went to a few other dealers in the area looking for something similar to what I would be replacing, but the hard-sell sales and the constant phone calls throughout the day when I moved on to other lots was quite rediculous. Darby pointed me in a little bit different direction, from his personal vehicle history and experience, than I was initially intending and it is the best vehicle decision I've made to date. No hard-sell, just honesty and great advice. Couldn't recommend this dealer enough; from the sales manager Mark to the financing step with Brent, my experience was amazing and it took all of the headache out of what was initially a chore. More

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Great customer service Very happy with the customer service we rec'd. Buying a vehicle can be stressful but should be exciting. Our experience was great! From starting wit Very happy with the customer service we rec'd. Buying a vehicle can be stressful but should be exciting. Our experience was great! From starting with our first visit to test drive a few cars to going through finance and then the checking out of our new car it was professional and really expedient yet thorough! Thank you! More

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No pushy sales Our overall experience was smooth and Tom was not about making a sale. He was very professional and took time to educate us on the vehicle we were res Our overall experience was smooth and Tom was not about making a sale. He was very professional and took time to educate us on the vehicle we were researching. We walked off the lot impressed and comfortable with our experience. We went ahead and looked at other cars that day and ended up coming back to Tom and the Subaru leadership. We walked in 30 minutes to closing and closed the deal on our new car. He was patient and the rest of the experience went just as smooth. There was No attempt to up sell anything. True professionals, we will be recommending them to all our friends and family. Thank you Tom and all the Subaru family. More

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New car Darby was great looking forward to doing business with him again everyone at dealership was great they explain everything to us , I was a retired serv Darby was great looking forward to doing business with him again everyone at dealership was great they explain everything to us , I was a retired service manager and retired policemen I will tell everyone about this dealership thank you 🙏😃 More

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2019 Forrester LOVE THIS DEALERSHIP This is my second car from this dealership! We bought our first one from Ryan and this new one from Darby! We had the greatest experience! Fast and pr This is my second car from this dealership! We bought our first one from Ryan and this new one from Darby! We had the greatest experience! Fast and professional! I love the new model! Darby has the same car so he knew what we wanted in the new model! He quickly made it feel like we were long time customers of his! This 2019 has so many improvements! We love our Subaru and the ease of buying this car was a big factor in our purchase ! No pressure at all! Thx Darby for your professionalism! Ps joe in finance was great also! He was organized and quick! That was awesome! More

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Best experience buying a car to date I had just arrived at your dealership from visiting one of your competitors where nobody was willing to help. When I arrived, I was met by Tom Darby. I had just arrived at your dealership from visiting one of your competitors where nobody was willing to help. When I arrived, I was met by Tom Darby. He was a pleasure to work with. His knowledge of Subaru was outstanding. His no pressure sales approach made me feel ease as well. The Forester I was looking to purchase was also being sought by another individual. Darby made sure I got the car by hustling to get all my paperwork ready for finance. I would definitely go back to him for my next purchase. Finance was also great with Brent. More

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