Thomas Darby | Page 44

Overall great experience! We went in to look for a car but without much idea of what we were looking for. As soon as we spoke with Tom and looked at a few cars, we had a better We went in to look for a car but without much idea of what we were looking for. As soon as we spoke with Tom and looked at a few cars, we had a better idea of what we wanted and were able to pick a car right then! He was very friendly and wasn’t like the typical pushy salesman. He was able to get the price down to what we wanted and explained everything in detail. I would recommend him to anyone! More

Report | Print

AMAZING Stress-free Experience! We were simply blown-away by the entire car buying experience that Tom skillfully guided us through the whole way. I was frankly dreading trading-in We were simply blown-away by the entire car buying experience that Tom skillfully guided us through the whole way. I was frankly dreading trading-in my car for a new one and was completely clueless about leasing a car as I have always done a purchase in the past with other dealerships. When we pulled-into the dealership, I was expecting to be pounced upon, BUT that was thankfully not the case! We had some time alone to just browse by ourselves and then Tom casually approached and introduced himself; he was extremely pleasant, kind, and reserved. Now, I had done some research as to what model we were looking for but was clueless as to the differences between the package levels in the models. Tom explained everting in detail and instead of trying to sell us the top of the line, he was very inquisitive as to what features fit our life style. My spouse was very reserved and cautious (based on past experiences with other dealerships) but after Tom spent a great deal of time explaining our options, we both felt good and went forward with leasing a 2019 Outback limited Edition Tom took us inside the immaculately appointed dealership and offered us refreshments. We then ran the numbers and were thrilled with the lease price and terms. I then met with Brent, the Business Manager, who was also very pleasant and welcoming. I was also impressed by the dealerships' use of the Document Signing Pad- just a very clean and organized experience and really liked Brent's sense of humor too! Well, I could go on forever about detailing the positive experience; however, if you are reading this, please stop now and go to the Chandler Subaru Superstore and ask for Tom; it will be the best way to start the new year! More

Report | Print

Personal Attention I first met Tom Darby when I went in to test drive a Crosstrek. He was friendly and knowledgeable about the vehicle, and wasn’t “pushy” in the least. I first met Tom Darby when I went in to test drive a Crosstrek. He was friendly and knowledgeable about the vehicle, and wasn’t “pushy” in the least. He gave me his card, which I kept on the fridge for two months until I decided to move forward. I used the “Build” function on the dealership website, including all of the extras I wanted. Once completed, I sent to Tom. Multiple texts and some calls later, he had the quote, found the exact car at another dealership, brought it back to the Superstore and had it set up for the hitch and crossbar install the same day I completed the paperwork. Tom made the somewhat stressful process of buying a car easy, took the time to sit in the car and go through all of the features, and has followed up on my satisfaction with the vehicle. Overall....GREAT EXPERIENCE and I LOVE the car!! More

Report | Print

Wonderful experience Great experience in purchain a car. Tom was very knowledgeable and helpful in answering our questions. Will recommend this dealership and Tom to my fr Great experience in purchain a car. Tom was very knowledgeable and helpful in answering our questions. Will recommend this dealership and Tom to my friends w/o are looking to buy a car. More

Report | Print

Professional Kevin and Tom were a pleasure to work with. I would recommend them to any family or friends looking to buy or lease a new Subaru. Kevin and Tom were a pleasure to work with. I would recommend them to any family or friends looking to buy or lease a new Subaru. More

Report | Print

Five-Star Car-Buying Experience My experience with Subaru Superstore Chandler, specifically with Thomas Darby and Brent Beck, was nothing short of amazing. Thomas was extremely help My experience with Subaru Superstore Chandler, specifically with Thomas Darby and Brent Beck, was nothing short of amazing. Thomas was extremely helpful in answering my questions and keeping me up to date on what vehicles I'd be interested in, based on the things that I had shared are important to me in my next vehicle. He was very knowledgeable about each vehicle I showed interest in and was relatable, patient, and professional. He went the extra mile in making me feel at home and comfortable. Brent, who was our finance specialist, was also very kind, relatable, honest, transparent, and pleasant to work with. It was clear that he had my best interests in mind. I highly recommend doing business with these guys, and the rest of Chandler Superstore Chandler, and am extremely pleased with how I was treated. More

Report | Print

Special Order Crosstrek We came to the Chandler Subaru Superstore having a pretty good idea of what we wanted. Subaru’s reputation already sold us. Everyone was helpful and w We came to the Chandler Subaru Superstore having a pretty good idea of what we wanted. Subaru’s reputation already sold us. Everyone was helpful and we were able to narrow our choices after test driving the Crosstrek and the Outback. We verified that we could flat tow the manual Crosstrek behind our RV. We also have a 1994 Jeep Wrangler and love off-roading. We watched videos of the Crosstrek tackling moderate 4x4 trails and look forward to getting on some dirt with our Crosstrek. We had to place an order for the color we wanted in a manual transmission. It was nice because we also go to pick the accessories we wanted, too. Placing the order was easy and Darby helped us midway after our original salesperson left Subaru. He was great with keeping us informed on the status of our order and having everything ready when we arrived to pick up our new car. The process went smoothly and we are happy with our new car. Thanks, Darby! More

Report | Print

Amazing I was out looking for a car for my son and came across a Mazda 3 on cars.com which led me to the Subaru dealership in Chandler. I was dreading going I was out looking for a car for my son and came across a Mazda 3 on cars.com which led me to the Subaru dealership in Chandler. I was dreading going but pulled up and was met by an amazing car salesman named Tom Darby. He was really nice, not pushy (it must have been a PA trait), and honest, while on my test drive, I told him I was not the type of person to dicker over price so this was what I could afford and if he could help great, if not that was ok. He was amazing to work with and needless to say, my son drove off in that Mazda that evening. Tom Darby and the people at that dealership changed my perspective of buying a car, it was easy and they made it a memorable experience for me and my son. I will definitely do business there again and will tell anyone looking for a new/used car to check them out as well. Thanks again, u all are Amazing!!! More

Report | Print

Excellent car buying experience!! Walked in wanting to purchase a new fuel efficient car and was helped out by Darby. We told him we were looking into the Impreza, Legacy, and maybe th Walked in wanting to purchase a new fuel efficient car and was helped out by Darby. We told him we were looking into the Impreza, Legacy, and maybe the Crosstreks but wanted to keep our budget down. He talked to us asking us what we looked for in a car, what we would be using it for and what kind of technology we used to get a better idea of what fit our needs. What I really liked is he took us to each of the cars and broke down what each one had versus the other one and made it easy to understand how each of them worked. The best part was that he wasn’t trying to upsell one or the other or try to showcase a more expensive car, but rather listened to what we wanted at the best price. He made the whole car buying process so easy and stress free and never pressured us to sign or buy on the spot. He let us take our time to think about it, answered all of our questions and worked his hardest to get us the price we wanted. I also felt very comfortable conducting business with him and never felt like something shady was going on or I was getting scammed unlike how other Subaru dealerships in the Phoenix area (the Peoria store) make you feel. When it came down to pricing and negotiations on our Legacy, he broke down where everything was coming from and how the payments came to be. Again, unlike other stores like the Peoria store. We also brought our dogs and made them feel welcomed and never looked like he felt uncomfortable or inconvenienced. My husband and I truly feel that he displayed all of Subaru’s core values and represented what the company is all about. If I ever need to purchase another Subaru in the future, I would definitely choose to do business with Darby. More

Report | Print

Great service In and out quickly and great customer service. Thomas was very nice and helped me look at all the cars to find the right one for me and in my budget. In and out quickly and great customer service. Thomas was very nice and helped me look at all the cars to find the right one for me and in my budget. More

Report | Print