Thomas Gazdick

Derrin drago the advisor was amazing. All the all the employees were great at Arlington Toyota. All the all the employees were great at Arlington Toyota. More

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First I only ever visited this place again trying to save a couple bucks on tires as they had a pretty good deal going. Of course I place my order and set appointment time a week in advance to ensure tires a couple bucks on tires as they had a pretty good deal going. Of course I place my order and set appointment time a week in advance to ensure tires will be there and everything goes quickly. And of course I pull in and they look at me like I have three eyes and say there is no appointment for me. I show my email receipt and they then say okay no problem we will get you right in. The service advisor asks if I’ll be waiting or picking up later, I said waiting he said well it will probably be about 4 hours. I said to replace 4 tires?!? He said well yea I like to give a buffer in case there is a problem. Knowing xxxx well they were not getting me in anywhere near my appointment time. Fast forward 1:15, one hour after my appointment time, and I ask the advisor if he knows how long until they get my car into the shop. He says oh it’s in the shop the technician just hasn’t selected it yet in their system so it still shows as not being touched. Whatever man. Same song and dance every time at this place. Eventually within another hour or so my car was listed as being inspected. Upon inspection it was found I had a faulty sensor and that’s a few hundred bucks. Funny that in a previous visit I had asked them to look at it and they said that it would be 6+ hours just to check a sensor, presumably because it was still under warranty at that point or their schedule is just so jacked up each day I’m not sure which. But something they could have looked at and fixed for me under warranty is now on my dime. Other than an obnoxious 4+ hour wait, the fact that they were just timing me out for a warranty fix, and the lack of communication between their online service store and apparently whatever else they use the tires are good tires and were a good price. Knowing what I do now about the visit I would have paid the extra $200 or so at another tire shop and avoided this place all together. The service times are so bad, appointments irrelevant on this and other occasions, that I elected to just buy my own oil and filter in the parts shop and change it myself rather than go there for the free Toyota care service. If you are really stretching a budget in your brand new car and electing for the Toyota care service be prepared to spend many hours of your life you will never get back in their nicely appointed waiting area. If you expect to have any work done on your vehicle period it’s probably wise to find another dealership or less of a cattle ranch type shop. The Toyota care is a scam and avoid it if you can because you are paying way more for something than what it’s worth. At this place you are losing valuable life while waiting in addition to that. I have bought a couple vehicles here and rarely use them for service but each time it’s the same. Terrible. Unfortunately they are what is close by so sometimes I have to just suck that egg. More

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Landi Toma was very courteous, easy to talk to, and made my purchase transaction smooth. He made The whole experience easy and enjoyable. my purchase transaction smooth. He made The whole experience easy and enjoyable. More

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Had a great experience with Adam and team, took longer then I wanted but settled with the car I wanted so I am happy with my experience then I wanted but settled with the car I wanted so I am happy with my experience More

by JESSICA_B Verified Customer Verified Customer

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Loyalty I have been taking and purchasing my vehicle from here for 20 years, it takes a long time to find a service department let alone personnel who you can I have been taking and purchasing my vehicle from here for 20 years, it takes a long time to find a service department let alone personnel who you can trust to work on your vehicle and not make it worse. The honesty from people like Mike Needham is awesome and so appreciated. I know the majority of the people there and try to spoil them as much as I can for taking care of my family and I. Nikita Salgado (my daughter) has loved working for the company. Thank you to Needham, Blum, the guys in parts and service people. More

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