Thomas Gernhart
Thomas Gernhart at Brandon Honda

Thomas Gernhart | Page 18

Assistant Service Manager

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

Contact Me
4.8
271 Reviews

Hometown of Wilkes Barre, PA where I worked in health care and the fire service for over 20 years prior to coming to the Honda Family. My hobbies include wrestling and racing cars, as I formerly raced go carts and cars. Education includes two Master Degrees, along with many certifications. Overall, my passion is to talk with people and meet your needs with honesty and follow through.

Dealership Experience

5 yrs, 9 mos

Industry Experience

5 yrs, 9 mos

Specialties & Trainings

2024 Assistant Service Manager of the Year

2023 Assistant Service Manager of the Year

View more specialties & trainings
4.8

271 Reviews

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271 Reviews of Thomas Gernhart

June 21, 2022

Dealership Rating
Employee Rating

Thomas is super and it is always a pleasure dealing with him. He keeps me updated on any issues that may arise and how long it would take to get them fixed. The mechanics usually return my car clean, but fo More

by dnndavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 03, 2022

Dealership Rating
Employee Rating

I had a great experience. My advisor was kind and helpful. I like how he began by checking to see if there were any recalls. The waiting area was clean and comfortable. I woul More

by purplediamond85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 02, 2022

Dealership Rating
Employee Rating

Tom & new person were super friendly & helpful. Even pulled car in from rain. Kept me up to date via text & phone calls about repairs. Would totally recommend! More

by Skiz88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: New person

May 29, 2022

Dealership Rating

Tom is the best service advisor at Brandon Honda. He is extremely friendly and he does not nickel and dime you. I will never switch to another advisor again, since I have the best!!! More

by yes719@charter.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hudak, Michael Mack

May 14, 2022

Dealership Rating
Employee Rating

Very courteous well mannered and quite pleasant to speak to. Thomas kept me informed about the vehicle at all times. More

by hartmanjh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 14, 2022

Dealership Rating
Employee Rating

Was a pleasure to have my wife's car in for oil change and tire rotation. I was met quickly and the process was started. More

by hartmanjh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 02, 2022

Dealership Rating
Employee Rating

Clean and well run dealership, with great service staff. Just had my 2nd O,L F completed on my Honda Pilot and the service advisor (Tom Gernhart) was professional, prompt and kind. More

by Richard B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 03, 2022

Brandon Honda responded

Thank you for the wonderful review, Richard!

May 02, 2022

Dealership Rating
Employee Rating

I purchased my 2020 Honda Civic Sport at Brandon Honda and have been extremely happy with the service that I have received in the last 2 years....All employees are friendly, knowledgeable and so willing t More

by Carolyn Besnier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Irvin

May 02, 2022

Carolyn Besnier responded

As always, anytime that I have a problem, need service or just have a simple question....Chris Irvin, who helped with the purchase of my car, is my contact person...he always is ready to help me.... Even though I know he is extremely busy, he always takes the time to answer my questions and send me in the correct direction....this time, I needed tire/rim service as a result of a road hazzard late at night on April 27th....chunking out a big slice of my tire and damaging my rim... The next day when I called him very upset, he immediately connected me with Thomas Gernhart in service and I was set up for an appointment that same day to make the necessary repairs....Thomas was so professional, knowledgeable and kind....he went above and beyond my expectations in fixing my car so I could feel safe again driving long distances at night...He made me feel like I was his most important customer....kept me updated as I sat in their comfy lounge enjoying a complimentary cup of coffee....I can't say enough about the care that I received from Brandon Honda, and always receive....also, a shout out to the sweet girl in the snack bar....sorry I don't know her name, but she makes great chocolate chip cookies...thanks Brandon Honda, Chris Irvin and Thomas Gernhart...you guys are the BEST!!!

May 02, 2022

Carolyn Besnier responded

Thanks to Chris Irvin, Thomas Gernhart and Brandon Honda.... You guys are the best.... Thank you for always being there when I need any help with my 2020 Honda Civic Sport.... I can always count on you all to solve my problems, big or small....and get me back on the road safely and quickly....excellent service on April 28,2022...I will always recommend Brandon Honda to my friends and family because of the excellent treatment I always receive from everyone that I come in contact with at your dealership... Thanks, Carolyn Besnier

April 30, 2022

Dealership Rating
Employee Rating

Great customer service. He cares about his customers and goes the extra mile to make sure they are taken care of. Excellent communication as well. More

by Matt_Curto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 03, 2022

Brandon Honda responded

Matt, thank you for sharing your appreciation for our team member Thomas!

April 17, 2022

Dealership Rating
Employee Rating

Just bought my second car from Brandon Honda. This one is a New Honda Pilot, the last was a pre-owned 2018 Honda CR-V, both cars are great, this buying experience was much smoother, though I was More

by Cassdw70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brendan Gonzalez

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