Thomas Jackson | Page 2

Mullinax Buick GMC responded

We're thrilled to hear that you had the BEST car buying experience at Mullinax Buick GMC Cadillac dealership! It's wonderful that you plan to refer others to purchase a car from them and that you'll be back in the future. The fact that everyone was nice and patient adds to the positive experience. If you have any more comments or if there's anything else you'd like to share, please feel free to do so. Your recommendation and feedback are highly appreciated!

Mullinax Buick GMC responded

Thank you for the great review! We'll let Thomas Jackson know you gave him a shoutout! We hope you enjoy your Cadillac!

Mullinax Buick GMC responded

Hi Gary, it's wonderful to hear from you! Your gratitude and your kind words for Mr. Thomas Jackson are deeply appreciated. We're thrilled that he went above and beyond to assist with your 2024 GMC truck purchase. Enjoy your new truck, and we're here whenever you need us. Thank you for choosing us!

Mullinax Buick GMC responded

It's wonderful to hear that our dealership's cleanliness and organization impressed you, both inside and out! We're also thrilled to know that our team's welcoming smiles made a positive impression. Thank you for sharing your experience, and remember, we're here to help with any of your future needs. Your satisfaction is always our priority!

Mullinax Buick GMC responded

Thank you for the awesome feedback and recommendation! We're thrilled to know that our team's friendliness and professionalism made your experience memorable. Your kind words are greatly appreciated, and we're here to help whenever you need us again. Enjoy your journey and thanks for choosing us!

Mullinax Buick GMC responded

It's wonderful to hear that Mr. Jackson went above and beyond to assist you in securing your 2023 SUV. We're thrilled that you're happy with your new vehicle and the service you received. Thank you for sharing your appreciation, and we're here to provide any further assistance you might need in the future!

Mullinax Buick GMC responded

Hello SUPERIOR4SERVICE, Thank you for taking the time to share your feedback. We genuinely appreciate your insights, as they help us identify areas for improvement. We are committed to providing excellent customer service, and your comments about the need for enhanced people skills training in certain management roles are duly noted. We understand the importance of making every customer feel valued and appreciated, and we sincerely apologize if you felt that wasn't the case during your recent interaction. Our aim is to create a positive and welcoming environment for all customers. Your feedback about the specific statement made is particularly valuable, and we will address this internally to ensure that our team communicates in a manner that fosters trust and appreciation. We agree that showing genuine Southern hospitality (especially since we are Southern ourselves) can go a long way, and we will make efforts to incorporate this warmth into our customer interactions. We are constantly working on improving our services, and your feedback serves as a valuable guide in this process. Please be assured that we take your concerns seriously, and steps will be taken to enhance our customer engagement strategies. If you have any further details or suggestions you'd like to share, please feel free to reach out to me directly. I value your business and appreciate the opportunity to address your concerns and would like to talk to you in person or over the phone, i would love to earn your business the right way. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, Esteban Ramirez Mullinax Buick GMC/Mullinax Cadillac General Manager (334)851-5000 eramirez@mullinaxbuickgmc.com

Mullinax Buick GMC responded

Thank you for sharing your feedback! We're delighted to hear that our new system has streamlined the process for you. It's great to know our team was friendly and that you're enjoying your vehicle. We appreciate your business!

Mullinax Buick GMC responded

Thanks for the high praise! We're thrilled to hear your experience was top-notch from start to finish. Can't wait to see you back! We appreciate your business!

Mullinax Buick GMC responded

Thank you for your kind feedback. We're thrilled to hear about your positive experience and satisfaction with our dealership and sales team. We always strive to provide efficient and friendly service. We look forward to assisting you again in the future!