Thomas Koch
Thomas Koch at Concordville Nissan
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Thomas Koch

Service Advisor

Concordville Nissan

452 Wilmington West Chester Pike
Glen Mills, PA 19342

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3.9
8 Reviews
3.9

8 Reviews

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8 Reviews of Thomas Koch

April 01, 2024

Dealership Rating
Employee Rating

Moe (GM) is easy to work with, however, the service department is terrible and my problem is still not fully resolved. More

by karen.s.katz
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Patrick Horkan , Craig(?) - Service director

Apr 03, 2024

Concordville Nissan responded

Hi karen.s.katz, We are deeply sorry for any inconvenience we may have caused you. We truly appreciate you taking the time to reach out to us. Providing top-notch customer service is our top priority and we've missed the mark. Sincerely, Ryan Gilroy - General Sales Manager

February 12, 2024

Dealership Rating
Employee Rating

Bought Certified Pre Owned 2020 Pathfinder. Nothing but issues with the car. Pings like crazy destroys fuel like an old Dodge Ram. Power windows haven't worked when it's cold since we bought it More

by Buck Shot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kenny Oppel, John Agovino

Feb 14, 2024

Concordville Nissan responded

Dear Buck Shot, We are deeply sorry for any inconvenience we may have caused you. Please know that your satisfaction is our top priority, and we truly appreciate you taking the time to reach out to us. Thank you for your patience and understanding, and we hope to have the pleasure of serving you again in the future. Sincerely, Ryan Gilroy - General Sales Manager

Feb 14, 2024

Buck Shot responded

Sure yeah I'm sorry also. I apologize but I'm not exactly clear on what I'm being understanding of and being patient about. The car was compromised since day one. But I was assured all was well and everything would be taken care of. Almost forgot!The multi point inspection they did last week? Just replaced the rear brake pads today. They were non existent,bare metal. Inspection didn't point that out so thanks for that one also. But the brand new three day old air cleaner failed needed to be replaced?? Come on seriously?

December 29, 2023

Dealership Rating
Employee Rating

Jose and his crew went above and beyond to make sure we go into the car we wanted. We were very appreciative of their honesty and help with everything. More

by mishgrl17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2024

Concordville Nissan responded

Hi mishgrl17, We appreciate your 5-star review. We are delighted to hear Jose and the rest of the team went above and beyond to get the vehicle you wanted. We are looking forward to seeing you soon. Have a great day. Sincerely, Ryan Gilroy - General Sales Manager

November 12, 2023

Dealership Rating
Employee Rating

This is the third vehicle I have purchased from them it helps that I like the car but it also helps that the sales people are friendly and I don’t feel pressured. Also the service is very good. I won’t hes More

by copelandgail56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zac Miller, Kenny Oppel, Brett Christie , Eddie Somers

Nov 13, 2023

Concordville Nissan responded

Hi copelandgail56, We appreciate your 5-star review. We are delighted to hear you were satisfied with your buying experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Ryan Gilroy - General Sales Manager

Nov 13, 2023

copelandgail56 responded

Have a great day.

May 12, 2023

Dealership Rating
Employee Rating

Service guy was pleasant a nd friendly. .the wait was still alittle long but better than previous visits. More

by colcal77
Recommend Dealer
Yes

Other Employees Tagged: Thomas Koch

May 15, 2023

Concordville Nissan responded

Hi colcal77, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Chuck DeSantis - General Manager

May 06, 2023

Dealership Rating
Employee Rating

Everything was great Fast service and friendly workers Very happy Would highly recommend this dealership More

by ROGER1972@COMCAST.NET
Recommend Dealer
Yes

Other Employees Tagged: Thomas Koch

May 08, 2023

Concordville Nissan responded

Hi ROGER1972, Thank you for your 5-star review. We are delighted to hear you were satisfied with your visit. We are looking forward to seeing you. soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

May 06, 2023

Dealership Rating
Employee Rating

Needed a new key - went to waiting room while they made it(most uncomfortable chairs II've ever sat it). Within the hour it was finished and I was on my way More

by SALLYDIETZ8@GMAIL.COM
Recommend Dealer
Yes

Other Employees Tagged: Thomas Koch

May 08, 2023

Concordville Nissan responded

Hi SALLYDIETZ8, Thank you for your 5-star review. We are delighted to hear our team was excellent throughout your service. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

April 26, 2023

Dealership Rating
Employee Rating

Convenient to schedule online. Free shuttle service to and from dealership. Excellent communication. Fast Stop More

by PMPETRONE@URBANENGINEERS.COM
Recommend Dealer
Yes

Other Employees Tagged: Thomas Koch

Apr 27, 2023

Concordville Nissan responded

Hi PMPETRONE, Thank you for your 5-star review. We are glad to hear you were satisfied with your visit. We are looking forward to seeing you soon. Take care. Sincerely, Chuck DeSantis - General Manager

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