Thomas Ousley

Great selection of cars, transaction was easy and quick. Timmy was helpful in helping me buy my first car! Thank you!! Timmy was helpful in helping me buy my first car! Thank you!! More

by GUYWOOLBRIGHT Verified Customer Verified Customer

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I purchased a 2025 Hyundai Elantra yesterday (5/5/2025). Although the car itself is great, I did have an issue that was promptly resolved. I was told that in order to get a particular rebate, I needed to Although the car itself is great, I did have an issue that was promptly resolved. I was told that in order to get a particular rebate, I needed to finance the car. Since I planned to pay for the car in full to avoid interest charges, I asked if there were any penalty charges if I paid off the loan early. Both the sales rep and the finance rep told me "no". They said that I would only have to pay the interest up to the time that I paid the amount off in full. In fact, I was told that I could pay off the balance as soon as I received the financial statement, which they estimated to be 2-3 weeks. When I had more time to review the contract after leaving the dealership, I read in the fine print that there is a $75 charge if I do not keep the loan agreement for at least 6 months. Justifiably upset at reading this provision, I contacted the company later that day. To their credit, I received a call today, informing me that they would waive this provision of the contract or reimburse me for the $75 if I was later charged this amount after the loan is paid off. The only suggestion I can make is to read through everything in these contracts before signing them because what you are told may not match the contract. I'm just happy that they resolved my issue so promptly. More

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I have not had the best experience at Jenkins. I want to see all the “numbers and breakdown” while I am making my mind up, not after the fact. Need to be more transparent. Received follow up let I want to see all the “numbers and breakdown” while I am making my mind up, not after the fact. Need to be more transparent. Received follow up letter from Adam. I called 3 times and he never returned my call! Poor customer service More

by SHIRLEY.AUSTIN Verified Customer Verified Customer

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Just wanted to know how much for the car. Not how much the payments were going to be. Did not plan on financing anyway. Not how much the payments were going to be. Did not plan on financing anyway. More

by TJM777 Verified Customer Verified Customer

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Great experience. Very accommodating in finding me the car I was interested in purchasing. Highly recommend! Very accommodating in finding me the car I was interested in purchasing. Highly recommend! More

by GATORRN Verified Customer Verified Customer

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The customer service was outstanding as is the vehicle SUV. Not my first purchase there. SUV. Not my first purchase there. More

by MTV1985 Verified Customer Verified Customer

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Everyone involved with the sale were great. .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleas .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleasant experience to work with... The only down side was the prep process, i thought was a little lacking... The car was taken over to the detail shop and they did what they do to prep the car before it goes to the customer... I hadn't noticed until i went home the first night, but inside of the front and rear windows were very dirty... I came back the next day and informed Sergey of the issue, he asked me if I'd mind taking the car over to the detail shop... I said, sure, no problem... I explained to the young man who was there, what the problem was, and he said he'd take care of it for me, and i thanked him... I went outside to make a few calls and then i went back into the bays to look at a Palisade that was there for detailing and the detailer went outside to do the windows... When he was finished, he came back inside and told me they were done... I thanked him, gave him a tip, and thanked me profusely and i left... Not for nothing, the front looked great, but the back was bad... I was getting the windows tinted the next day or so, so i didn't sweat it... When i got out of the car at home, i noticed a scratch (about 2") at the end of the rear door... I'm getting a hitch put on, so i thought I'd mention it then... More

by PTFARLER Verified Customer Verified Customer

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Jenkins had the car we wanted in the color and trim of our first choice. our first choice. More

by MARYLINH28 Verified Customer Verified Customer

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Dishonest, unprofessional, unethical practices. Very rude and pushy. Lied about terms and timelines. Wouldn’t purchase anything from here. Very rude and pushy. Lied about terms and timelines. Wouldn’t purchase anything from here. More

by A_MAE89 Verified Customer Verified Customer

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I would heartily recommend the dealership, but not the service department, they were not courteous or friendly on a previous visit. service department, they were not courteous or friendly on a previous visit. More

by SJAMISON3 Verified Customer Verified Customer

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