Thomas Ousley
Thomas Ousley at Jenkins Hyundai of Ocala

Thomas Ousley

Finance Manager

Jenkins Hyundai of Ocala

1602 SW College Rd
Ocala, FL 34471

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3.8
28 Reviews
3.8

28 Reviews

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28 Reviews of Thomas Ousley

May 16, 2025

Dealership Rating
Employee Rating

Great selection of cars, transaction was easy and quick. Timmy was helpful in helping me buy my first car! Thank you!! More

by GUYWOOLBRIGHT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Timmy Phillips

May 16, 2025

Jenkins Hyundai of Ocala responded

We're glad our team could help you find your first car at Jenkins Hyundai of Ocala. Enjoy the ride!

May 06, 2025

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Employee Rating

I purchased a 2025 Hyundai Elantra yesterday (5/5/2025). Although the car itself is great, I did have an issue that was promptly resolved. I was told that in order to get a particular rebate, I needed to More

by papertiger1961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Dolin , Thomas Ousley

May 06, 2025

Jenkins Hyundai of Ocala responded

We truly appreciate your honest feedback and apologize for the negative experience you have had. Thank you for letting us know about the poor service you received. It is our priority to ensure we provide you with excellent service. To discuss the matter in more detail, so it doesn’t happen again, please contact Adam Dolin, Customer Relations Manager, 352-620-2264 and ask for Adam Dolin.

May 06, 2025

papertiger1961 responded

I would like to say that Jenkins Hyundai resolved my issue and I could not be happier about their quick response. I now need to go back and amend my review.

May 02, 2025

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I have not had the best experience at Jenkins. I want to see all the “numbers and breakdown” while I am making my mind up, not after the fact. Need to be more transparent. Received follow up let More

by SHIRLEY.AUSTIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Buddy

May 06, 2025

Jenkins Hyundai of Ocala responded

I am truly sorry to hear about your experience. I apologize, but I am unable to locate any files for you in our database. However, if you have had a negative experience at our dealership, we would like the opportunity to speak with you to try and address any of your concerns. At your earliest convenience could you please contact me at 352-620-2264 and ask for Adam Dolin. Thank you, Adam Dolin Customer Relations Manager

April 30, 2025

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Employee Rating

Just wanted to know how much for the car. Not how much the payments were going to be. Did not plan on financing anyway. More

by TJM777
Recommend Dealer
No
Apr 30, 2025

Jenkins Hyundai of Ocala responded

I truly apologize that you do not feel that we did enough to assist you with your recent situation. We care about each customer, and we aim to provide the best experience possible. We understand that not every scenario can be the most ideal and when things change for you in the future, we will be more than happy to assist you in any way that we are able. Thank you for your understanding, Adam Dolin Customer Relations Manager

April 24, 2025

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Great experience. Very accommodating in finding me the car I was interested in purchasing. Highly recommend! More

by GATORRN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carolyn Davis, Jace Raney

Apr 30, 2025

Jenkins Hyundai of Ocala responded

Thank you for choosing us for your purchase! We sincerely value your business and look forward to your next visit. Drive safe and enjoy your new vehicle!

April 17, 2025

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The customer service was outstanding as is the vehicle SUV. Not my first purchase there. More

by MTV1985
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nico Estrada-Avila, Adam Dolin

Apr 18, 2025

Jenkins Hyundai of Ocala responded

On behalf of all of us, I would like to thank you for sharing this great review about our dealership! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be exceptional! Glad to hear you love your new purchase and our team will be thrilled to hear your feedback!

March 28, 2025

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Employee Rating

Everyone involved with the sale were great. .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleas More

by PTFARLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sergey Yu, Ikeya Harol

Apr 02, 2025

Jenkins Hyundai of Ocala responded

I am truly sorry to hear about your experience. It is our priority to ensure we provide you with excellent service. To discuss the matter in more detail, so it doesn’t happen again, please contact Adam Dolin, Customer Relations Manager, 352-620-2264 X 3482.

March 25, 2025

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Jenkins had the car we wanted in the color and trim of our first choice. More

by MARYLINH28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 26, 2025

Jenkins Hyundai of Ocala responded

We greatly appreciate you sharing your experience! If you have any further questions, please give us a call. We're always happy to help!

March 08, 2025

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Employee Rating

Dishonest, unprofessional, unethical practices. Very rude and pushy. Lied about terms and timelines. Wouldn’t purchase anything from here. More

by A_MAE89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Patrick Glavey

Mar 10, 2025

Jenkins Hyundai of Ocala responded

We’re sorry to hear you did not have a great experience. We hold our customer’s opinion and their satisfaction in high regard, and we would like the opportunity to discuss your experience with you. Please reach out to me at 352-620-2264 X 3482 when you can. – Adam Dolin, Customer Relations Manager

March 08, 2025

Dealership Rating
Employee Rating

I would heartily recommend the dealership, but not the service department, they were not courteous or friendly on a previous visit. More

by SJAMISON3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carolyn Davis, Jeremy Agee

Mar 10, 2025

Jenkins Hyundai of Ocala responded

Thank you for your feedback. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact me at 352-620-2264 X 3482 at your earliest convenience. I hope to hear from you soon. – Adam Dolin, Customer Relations Manager

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