Thomas Pasalano

Lester Glenn Subaru responded

Hi unahora, Thanks for sharing your experience! We’re so glad to hear your referral brought you to us and that Thomas provided such a welcoming and professional experience from the moment you arrived. It’s wonderful to know he was knowledgeable, patient, and took the time to answer all of your questions while helping you find the right used vehicle! We truly appreciate your kind words about Thomas and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi glo92100, Thanks for taking the time to share your feedback. We’re very glad to hear Tom provided a polite and helpful experience during your visit. That said, we’re sorry to hear you felt rushed during the finance portion of your transaction and that the extended warranty discussion came across as too aggressive. That’s not the experience we aim to provide, and your feedback is important to us. We will make sure it’s shared with our management team so we can address it and improve moving forward! We appreciate your honesty and the opportunity to learn from your experience. Thank you for choosing Lester Glenn. Happy Driving, The Lester Glenn Subaru Team