Thomas Pasalano

Lester Glenn Subaru responded

Hi mlmitzak3, Thanks for sharing your experience! We’re glad to hear you enjoyed our selection of vehicles and that your Sales Professional was informative while providing a no-pressure experience. We strive to make the car-buying process comfortable and straightforward for our customers. We truly appreciate your feedback and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Brenda, Thanks for sharing such a wonderful review! We’re so glad to hear you felt like a VIP from beginning to end. It’s fantastic to know you’re loving your new Forester and that Thomas made such a positive impression throughout your experience. We truly appreciate your recommendation and your kind words about Thomas. Congratulations on your new Forester Touring, and thank you for choosing Lester Glenn Subaru! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi SHOY57, Thanks for sharing your experience! We’re so glad to hear Tom was knowledgeable, personable, and able to answer all of your questions! It’s wonderful to know the entire team worked together to make the process smooth and enjoyable! We truly appreciate your kind words about Tom and our team. Congratulations on your new vehicle, and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi unahora, Thanks for sharing your experience! We’re so glad to hear your referral brought you to us and that Thomas provided such a welcoming and professional experience from the moment you arrived. It’s wonderful to know he was knowledgeable, patient, and took the time to answer all of your questions while helping you find the right used vehicle! We truly appreciate your kind words about Thomas and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi glo92100, Thanks for taking the time to share your feedback. We’re very glad to hear Tom provided a polite and helpful experience during your visit. That said, we’re sorry to hear you felt rushed during the finance portion of your transaction and that the extended warranty discussion came across as too aggressive. That’s not the experience we aim to provide, and your feedback is important to us. We will make sure it’s shared with our management team so we can address it and improve moving forward! We appreciate your honesty and the opportunity to learn from your experience. Thank you for choosing Lester Glenn. Happy Driving, The Lester Glenn Subaru Team