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Thomas Prondzinski

Overview Reviews (448) Inventory (186)

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Thomas Prondzinski

Thomas Prondzinski | Page 11

Service Director

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.4

448 Reviews

Overview Reviews (448) Inventory (186)

4.4

448 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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448 Reviews of Thomas Prondzinski

October 18, 2021

Dealership Rating

Employee Rating

Great service center. Tom is the best service advisor that I have ever dealt with. that I have ever dealt with. More

by Brett

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 18, 2021 -

Lexus of Arlington responded

Brett, Thank you so much for your kind words for Tom and our service team, and for taking the time to leave us this wonderful feedback!

October 15, 2021

Dealership Rating

Employee Rating

Advisor did good job explaining work needed. Also work was completed on time. So thanks to your team was completed on time. So thanks to your team More

by BMOUSSA777

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 15, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

October 13, 2021

Dealership Rating

Employee Rating

Professional service advisors and technicians, reasonably priced services. Very nice and clean waiting area. And when finished they cleaned my car really nice. priced services. Very nice and clean waiting area. And when finished they cleaned my car really nice. More

by R.N

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Haresh Trivedi , Rob Kennedy, Tim Webb

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Oct 13, 2021 -

Lexus of Arlington responded

We are very happy to hear Rob, Tom and Haresh and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 13, 2021

Dealership Rating

Employee Rating

They did a great job thank you I did receive my car on time good time good More

by bijanroohizadegan

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Haresh Trivedi , Rob Kennedy, Tim Webb

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Oct 13, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 12, 2021

Dealership Rating

Employee Rating

Experience this time is a lot better than the time back on September. Thank you. on September. Thank you. More

by Sandra-e

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Haresh Trivedi , Rob Kennedy, Tim Webb

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Oct 12, 2021 -

Lexus of Arlington responded

Sandra, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

October 09, 2021

Dealership Rating

Employee Rating

Had a not so great situation with my car but thanks to Tom P, he helped find solutions for any issue. I appreciate you Tom! Tom P, he helped find solutions for any issue. I appreciate you Tom! More

by OLA2

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Haresh Trivedi

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Oct 10, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tom to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

October 07, 2021

Dealership Rating

Employee Rating

They have one of the best service departments I have ever used very professional and don’t try to charge for what you don’t need. used very professional and don’t try to charge for what you don’t need. More

by WTENHOOPEN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 07, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

October 06, 2021

Dealership Rating

Employee Rating

Service manager Tom Prondzinski is the best!! Professional, dependable, extremely knowledgeable and top notch in every way. He’s a big part of the reason I own a Lexus. Professional, dependable, extremely knowledgeable and top notch in every way. He’s a big part of the reason I own a Lexus. More

by LINDAB1227

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 07, 2021 -

Lexus of Arlington responded

It's great to hear that Tom is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Linda, for choosing Lexus of Arlington!

October 05, 2021

Dealership Rating

Employee Rating

Great customer satisfaction approach. Always good to bring your car to someone who cares a lot! bring your car to someone who cares a lot! More

by Mark M

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 05, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Mark, and don't hesitate to let us know if we can be of further assistance.

October 02, 2021

Dealership Rating

Employee Rating

Always informative, always helpful, friendly,and besides what I need from them they also do what I ask of them, like please wash my front mat. what I need from them they also do what I ask of them, like please wash my front mat. More

by Mike-eva1151

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Haresh Trivedi , Rob Kennedy

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Oct 03, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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