Thomas Prondzinski
Thomas Prondzinski at Lexus of Arlington

Thomas Prondzinski | Page 12

Service Director

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.4
448 Reviews
4.4

448 Reviews

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448 Reviews of Thomas Prondzinski

September 23, 2021

Dealership Rating
Employee Rating

Very knowledgeable Service staff and maintenance team. Very knowledgeable Service staff and maintenance team . Each person treats us very well Nice team More

by Cps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi , Rob Kennedy, Tim Webb

Sep 23, 2021

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 22, 2021

Dealership Rating
Employee Rating

Friendly, knowledgeable efficient, Took immediately. Wait time for service exactly what I was told over the phone to expect. More

by PAT.REDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi , Rob Kennedy

Sep 23, 2021

Lexus of Arlington responded

We appreciate your business, Pat, and our team looks forward to serving you again soon!

September 21, 2021

Dealership Rating
Employee Rating

Despite excellent in service, accurate time in delivery and the hospitality makes my day perfect. More

by OLUWOLESHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi, Marcin Wierzba, Kamil Wojcik , Mitch Horwitz, Rob Kennedy, Oksana Sahan, Dennis Schorle, Jordan Zell

Sep 22, 2021

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 21, 2021

Dealership Rating
Employee Rating

All great. One thing they were to correct a recall (door handle) but left plastic part on my dash. I installed More

by BBISHOP0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi , Rob Kennedy, Tim Webb

Sep 21, 2021

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 20, 2021

Dealership Rating
Employee Rating

Good service; had I to wait for person to help but afterwards service was good; easy to checkout More

by joelrjorg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2021

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

September 20, 2021

Dealership Rating
Employee Rating

Clean and attractive waiting room. Timely intake for service. Service took a bit longer than usual More

by d.woods51
Recommend Dealer
Yes
Sep 20, 2021

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

September 17, 2021

Dealership Rating
Employee Rating

I’ve been servicing my Lexus vehicles here at Lexus of Arlington for the last 20 years. Tom Prondzinski and the service department are amazing. Always have my vehicles ready when they say and always fixed More

by jjorzak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2021

Lexus of Arlington responded

We are very happy to hear that Tom and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 16, 2021

Dealership Rating
Employee Rating

Tom and his service team are absolutely EXCEPTIONAL! I always feel like a valued customer, they always keep me up-to-date on the status of the service and they do a phenomenal job of explaining everything More

by SILVANA.TOSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 16, 2021

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Tom was able to help, and we hope to see you again!

September 14, 2021

Dealership Rating
Employee Rating

A little expensive, but it is a Lexus Completed except A little expensive, but it is a Lexus Completed except for lubricating the back tailgate More

by nana0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi , Rob Kennedy, Tim Webb

Sep 15, 2021

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

September 10, 2021

Dealership Rating
Employee Rating

Prompt, efficient and personable - clear and concise explanation of what needs to be done with a no pressure presentation. It has always been a positive experience. More

by JMCD1803
Recommend Dealer
Yes
Sep 11, 2021

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

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