Thomas Prondzinski | Page 13

Quick service and they make you feel very comfortable while waiting. Could do a better job on the car wash, did not check to see if it was completed. while waiting. Could do a better job on the car wash, did not check to see if it was completed. More

by Rickschultz511 Verified Customer Verified Customer

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Ed in service was great; we sat down and went over all the items that need to completed and what I can do during my next visit. the items that need to completed and what I can do during my next visit. More

by Anthony Verified Customer Verified Customer

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Very nice people very professional people I didn’t spend Very nice people very professional people I didn’t spend more time that needed People working at this place are very friendly. I can recommend you Very nice people very professional people I didn’t spend more time that needed People working at this place are very friendly. I can recommend your place to the other More

by Mike Verified Customer Verified Customer

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Always a great experience getting my Lexus serviced at Arlington Lexus. They take good care of their customers. They have an excellent waiting room. This makes waiting more enjoyable. First class servi Arlington Lexus. They take good care of their customers. They have an excellent waiting room. This makes waiting more enjoyable. First class service all the way! More

by DIANEG0 Verified Customer Verified Customer

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The service department Does a great job of handling service issues. Their price is competitive and the service manager was very friendly. I would recommend using this dealer for your Lexus. service issues. Their price is competitive and the service manager was very friendly. I would recommend using this dealer for your Lexus. More

by HOFFMANH2H2O Verified Customer Verified Customer

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Great. Nice crew. Right on time. Explained to me what is needed. Also checked if there is any recall before giving final report. Place was clean needed. Also checked if there is any recall before giving final report. Place was clean More

by mohammad.nasir Verified Customer Verified Customer

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I love Lexus of Arlington. I always get the best service and the customer experience is excellent. The Service team is the best that I have ever experienced. The receptionist at the service desk for pickup and the customer experience is excellent. The Service team is the best that I have ever experienced. The receptionist at the service desk for pickup and payment is the best ever. She is so friendly and makes sure ai had a good experience. She is so wonderful. The service staff and technicians care about my safety and always look out for me. I always get a nice, beautiful clean car when they finish. I bought my SUV there when they first opened on the day they opened and will never go anywhere else! If anyone is looking to buy a new or used Lexus and/or needs service, I would wholeheartedly recommend Lexus of Arlington in Arlington Heights, Illinois to anyone. They are simply the BEST!!! More

by LINDASZINN Verified Customer Verified Customer

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Tom some manager there complete xxxxxxx. I have my Lexus wash there I specifically told the Porter to retract the antenna on my 24-year-old Lexus LS400 he failed to do so Tom comes out offers to fix it and wash there I specifically told the Porter to retract the antenna on my 24-year-old Lexus LS400 he failed to do so Tom comes out offers to fix it and does it to half xxx way by only replacing the mass puts the mass on wrong the first time waste my time gets it right third time within the third time he wanted me to come back the same day and bring back the company car talking about how I was going to be charge $50 a day because they broke my antenna couldn’t put it right The first time and it’s my fault that I have to keep the company car because you guys broke my car. Truly a poop experience with Lexus of AH thanks to Tom with his 20 plus years of experience he really enjoyed busting my chops And ruining my entire experience and week over $130 part big-time companies like this have insurance for dumb things like this . Anthony I hope you see this . Because that Tom guy is xxx backwards in customer care More

by Dls Verified Customer Verified Customer

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Very easy to schedule an appointment Service advisor was Very easy to schedule an appointment Service advisor was very knowledgeable Facility is very nice and waiting room is very comfortable My car wa Very easy to schedule an appointment Service advisor was very knowledgeable Facility is very nice and waiting room is very comfortable My car was ready when promised More

by yury Verified Customer Verified Customer

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I can’t even begin to express how thankful I am to Tom in service for how he dealt with my husband, a man who besides having the oil changed hasn’t had his car in for service for years. Al was so impressed w service for how he dealt with my husband, a man who besides having the oil changed hasn’t had his car in for service for years. Al was so impressed with how easy it was to get service, the price was fair and how wonderful Tom was. Al’s distrust of being serviced by a dealer has evaporated. Thank you Tom! More

by ktdorn Verified Customer Verified Customer

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