Thomas Prondzinski
Thomas Prondzinski at Lexus of Arlington

Thomas Prondzinski | Page 16

Service Director

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.4
448 Reviews
4.4

448 Reviews

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448 Reviews of Thomas Prondzinski

July 08, 2021

Dealership Rating
Employee Rating

Great service and Tom Prodnisky goes above and beyond to ensure the highest level of customer satisfaction. I am always very satisfied with updates throughout the entire appointment and the level of service More

by knsussman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

July 05, 2021

Dealership Rating
Employee Rating

Great customer service. Waiting area is great. Facility is clean. I have used this dealership for a long time. I would highly recommend this dealer for a friend. More

by BKSHAH56
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Castro, Haresh Trivedi , Rob Kennedy, Dennis Schorle, Tim Webb

Jul 05, 2021

Lexus of Arlington responded

Thank you for sharing your thoughts about your excellent experience with Lexus of Arlington. We appreciate your business and hope to see you again soon! Thank you for helping to spread the word about us.

July 03, 2021

Dealership Rating
Employee Rating

Quick service, very friendly, price ok, helpful with my quick in and out. Would like to be little bit less expensive on oil change. Thank you More

by Robertg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trish

Jul 04, 2021

Lexus of Arlington responded

Hello Robert, Thank you for taking the time to submit a review. We take pride in the quality of work that we complete. It is regrettable that the cost of your oil change was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact us directly at your convenience.

July 02, 2021

Dealership Rating
Employee Rating

Was very pleased with the service was fast and friendly. More

by Gwilhite8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 02, 2021

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again!

July 01, 2021

Dealership Rating
Employee Rating

Always good service, friendly staff. Availability is very flexible and rental is awesome. Facility is always clean and snacks and drinks are a plus. Been going here since 2006 More

by VERONICA.PUNZALAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi , Rob Kennedy, Tim Webb

Jul 01, 2021

Lexus of Arlington responded

Veronica, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

June 28, 2021

Dealership Rating
Employee Rating

The service is top notch. The lounge is comfortable. The staff is great. More

by GCAWRENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2021

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 28, 2021

Dealership Rating
Employee Rating

Tom the service manager was ver cordial and reviewed with us the recommended service also called to let us know that we needed to replace the brakes. More

by GOREP
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2021

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Tom and our service team were able to help, and we hope to see you again!

June 28, 2021

Dealership Rating
Employee Rating

We have been customers for over 30 years. Tom Prodzinski and his team provide outstanding customer service. Tom provides trusted advice as to what work needs to be performed on my car. Quality work. More

by Stuart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2021

Lexus of Arlington responded

Stuart, Thanks for sharing your thoughts about your experience with Lexus of Arlington. Tom and our team appreciate your business and hope to see you again soon!

June 25, 2021

Dealership Rating
Employee Rating

I brought my car to Arlington Lexus for some promised repairs and they were completed as promised one day earlier than expected. I was also provided with a complimentary loner vehicle and the staff was v More

by TLS LLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2021

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

June 25, 2021

Dealership Rating
Employee Rating

I always receive excellent service from the dealership. I have been a customer for over 15 years and can recommend it without hesitation. More

by Lexusfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi

Jun 25, 2021

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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