Thomas Ruggiero | Page 6

One of my worst experiences ever!!!!! in november 2018,i brought my forester for service on my a.c.to this location they charged me close to $1000.when i went use the a.c,nothing but hot a in november 2018,i brought my forester for service on my a.c.to this location they charged me close to $1000.when i went use the a.c,nothing but hot air.both the manager and the adviser tried to give me the "run around" before they tried to fix the problem a second time.this time they said it was a hose,so they said they changed it and told me the problem was fixed.i picked up my truck and before i got home the a.c was back to blowing hot air again.i pulled over and called them to report the situation a third time.they told me to bring the vehicle back,which i did the next day.at this point after two misdiagnosis the general manager was notified.he immediately became a co conspirator to the service nightmare.they are now trying to get me to pay another $900+ for what they now say is a defective compresser.of course i did refused because i got nothing but the same hot air i came in with in november for my $986.after pleading my case to no avail,i finally decided to let a judge handle sort out this nightmare! off the small claims court!!! More

by MMORANT777 Verified Customer Verified Customer

Report | Print

Always good service! Been dealing with Bay Ridge Subaru since 2005 when I bought my Outback Impreza.Always have a good experience. I will buy my next Suburu there. Very p Been dealing with Bay Ridge Subaru since 2005 when I bought my Outback Impreza.Always have a good experience. I will buy my next Suburu there. Very professional! More

by SACCO810 Verified Customer Verified Customer

Report | Print

2nd Subaru from Bay Ridge Subaru Last January (2018) we bought a Crosstrek from Bay Ridge Subaru. The experience was great and I was so impressed with the dealership and Subaru that t Last January (2018) we bought a Crosstrek from Bay Ridge Subaru. The experience was great and I was so impressed with the dealership and Subaru that this year (May 2019) I bought a new Forester for myself! I found Mike C and crew to be friendly and honest and wouldn't hesitate to recommend them. More

by DMARCUS48 Verified Customer Verified Customer

Report | Print

Personable and knowledgeable We bought a Subaru Forester from them about a year ago. The sales rep was very knowledgeable, courteous and conscientious of our individual needs. Eve We bought a Subaru Forester from them about a year ago. The sales rep was very knowledgeable, courteous and conscientious of our individual needs. Even recommended other vehicles if we were undecided about the one we eventually bought. Overall I would recommend this place to any and all people who ask me about it. Thank you very much Bay Ridge Subaru it was a pleasure doing business with you More

Report | Print

Utter disrespect for customers I bought my Subaru from this dealership. I had a 11am appt scheduled for a yearly state inspection and oil change. I arrived 20 minutes early, so that I bought my Subaru from this dealership. I had a 11am appt scheduled for a yearly state inspection and oil change. I arrived 20 minutes early, so that everything would be on schedule. My car was promptly parked in the back lot and not even LOOKED at until 1:15pm, over 2.5hrs later. I didn’t leave until 1:45pm. I was there for over 3 hours for an inspection and oil change. Would this be acceptable if you showed up for a doctors appt and had to wait 3 hours? No. Absolutely not. Unprofessional and completely lacking in customer service. There were no updates, and they only looked at my car after I kept questioning what the status was. This is the second time in as many years that this has happened at this dealership. I plan to purchase my next vehicle elsewhere, and whenever possible, get service from another authorized dealership. More

by DANAMBOYER Verified Customer Verified Customer

Report | Print

My experiences with Bay Ridge Subaru. I have dealt with this dealership for more than 15 years and have bought three cars from them. From all standpoints they are the best group I have eve I have dealt with this dealership for more than 15 years and have bought three cars from them. From all standpoints they are the best group I have ever dealt with. They are the true embodiment of “ above and beyond” in both sales and service. More

by BOBBYNELSEN47 Verified Customer Verified Customer

Report | Print

This is great Subaru service This is a great service for the excellent Subaru cars, and they treat their customers very well. This is my third Subaru Forester that I purchased fro This is a great service for the excellent Subaru cars, and they treat their customers very well. This is my third Subaru Forester that I purchased from them. And I always was very happy with my cars and services. Gary Kuvich More

by GKUVICH Verified Customer Verified Customer

Report | Print

Yes, However.... I bought my Forester at this dealership in 2011 (8 years ago). I have taken it to be serviced there for EVERYTHING from routine maintenance to damaged I bought my Forester at this dealership in 2011 (8 years ago). I have taken it to be serviced there for EVERYTHING from routine maintenance to damaged or worn parts. I made an appointment to have the Airbag recall fixed and was promised a loaner car because it was an "all day repair". When I arrived for my scheduled appointment, I was told there were no cars available for me. Since I had a work meeting scheduled soon after I was to have dropped of the car, I rescheduled and left. 20 minutes later I got a call that a car was in fact available, but due to my scheduled meeting, I could not return. I never received a call to advise that my loaner request could not be accommodated. In the end, this meant that I waste 4 hours driving to and from the dealership twice to get the recall serviced. I live in Queens and a closer service center is available and more convenient to me, yet I come here because I bought the car here and they've always treated me well. However, in this instance, to not even get a phone call and have my time wasted was very disappointing. So much so, that I am discussing getting a car for my wife and am unsure how much this will affect my Subaru brand loyalty. Finally, there seems to be an issue with my suspension. I hear a noise when I make k-turns, but apparently no one can duplicate this when I bring the car in for service, which I've done twice for this issue. More

by DALVAREZ08 Verified Customer Verified Customer

Report | Print

Good Subaru Dealership. I bought my first car at this dealership in 2007 since that day coming only here for anything my car needs to be done. Sometimes second visit is neede I bought my first car at this dealership in 2007 since that day coming only here for anything my car needs to be done. Sometimes second visit is needed to fix the problem that happened during first service but still much better than my friends have at different dealerships. Everyone at this place is super friendly and always help with anything i need. More

by GUCIO84 Verified Customer Verified Customer

Report | Print

Joe is a great guy Straight forward easy to deal with. No salesman tactics. He listens to his customer and is very attentive to our needs and isn’t pushy at all. I highl Straight forward easy to deal with. No salesman tactics. He listens to his customer and is very attentive to our needs and isn’t pushy at all. I highly recommend joe for being an all around professional. More

Report | Print