Thomas Taylor
Thomas Taylor at Lou Fusz Kia

Thomas Taylor | Page 2

Manager

Lou Fusz Kia

1025 N Lindbergh Blvd
St. Louis, MO 63132

3.9
18 Reviews
3.9

18 Reviews

Write a Review

Dealership Experience

8 yrs, 7 mos

Industry Experience

46 yrs, 4 mos

18 Reviews of Thomas Taylor

October 25, 2023

Dealership Rating
Employee Rating

Josh was amazing! !! He answered every question and then some. Also helped with identifying items in the K5 we were not familiar with as this is our 1st new car purc More

by osladouglas4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Shepard, Josh Hough, Doyle Brown, Adam Berry , Paul from Finance

Oct 27, 2023

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

July 15, 2023

Dealership Rating
Employee Rating

good service fair price. too demanding for these online reviews. eleven, twelve, thirteen fourteen fifteen.,required to rate a person but do not recall which service adv More

by rexg063054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2023

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

April 14, 2022

Dealership Rating
Employee Rating

Sent my wife to service her car, and she was targeted. They sold her "fuel system cleaning" for over $100. (comes in a bottle for $5.) Brake fluid change, $60 rotation, etc. So a 3000 mile oil change More

by pjschaerer
Customer Service
Price
Recommend Dealer
No
Apr 14, 2022

Lou Fusz Kia responded

Hello pjschaerer, Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. The maintenance is recommended to every vehicle that enters our service facility at 45,000 miles. It is our job to advise how to take care of your vehicle to the fullest. Any additional service can always be declined Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. Andy Stumm 314-595-2940

March 29, 2022

Dealership Rating
Employee Rating

Great service! ! Everyone is as helpful and welcoming. Great vehicle selection that’s reliable! Love my new car More

by abbigaildawn2015
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Shepard, Michael Wands

Apr 01, 2022

Lou Fusz Kia responded

Thank you! We are happy to hear about your experience in our store, and we look forward to seeing you again!

February 22, 2021

Dealership Rating
Employee Rating

Thank You Mike and Shelby for everything! While I did not purchase my Kia Soul from this location, I've gotten all of my routine maintenance completed at this location and the entire staff is amazing. From t More

by ltjohnson0501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Shepard, Michael Wands, Shirley Weir, Ashley Sullivan , Brandi Hertweck, Chris Jones, Zack Lentz, Madelyn Randazzo, Shelby Warren, Lovely gentleman that helped me upon arrival. I was an emotional wreck so I'm sure he remembers me lol. But he was great!

Feb 23, 2021

Lou Fusz Kia responded

Wow! Thank you for the amazing review and congratulations on the new car! Shelby, Mike and Joe have seen this and are very flattered by the kind words. Shelby is new to our team and has been an incredible add and looks forward to continue to creating new relationships and continue our current ones. Thank you again for taking time to to post this! Respectfully, Jared Kloempken Store Manager

Feb 23, 2021

ltjohnson0501 responded

As a hospitality industry vet, customer service has and always will be the most important thing to me. No thanks necessary! When I was 17 my first car came from Lou Fusz..same location. A 1997 Mazda 626. I’m a customer for life!

July 02, 2018

Dealership Rating
Employee Rating

The guys are awesome. Above and beyond service every time! These guys are the best. The look for you coming to please you the whole visit. The refreshments are great. Love the choices. The customer car More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 29, 2018

Dealership Rating
Employee Rating

New modern customer waiting area This place was updated free soda,coffe,snacks. Nice seating clean place. My kids don’t mind having to wait around for our cars to be serviced. They ar More

by Dcarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cerva, Andy & Zack always take care of us. It always nice to see a familiar face.

June 29, 2018

Dealership Rating
Employee Rating

MY RECENT VIST TO LOU FUSZ KIA I came in to Lou Fusz Kia earlier this month because a front turn signal light went out. The problem was worse than I thought. The driver's side hea More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cerva

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