Thue Lee | Page 6

Toyota The overall experience was good! Wasn’t able to get my brand new car detailed, there was issues in the back and by 8pm they still hadn’t got to my car The overall experience was good! Wasn’t able to get my brand new car detailed, there was issues in the back and by 8pm they still hadn’t got to my car yet. Patrick told me to come back and get it detailed later, I could tell that this mishap wasn’t his fault at all. In fact he kept going back there to check on the staus. he has called me to make sure that everything has been going well with my new vehicle:) More

by KHALLIBURTON87 Verified Customer Verified Customer

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Love my Toyota! Frank was a great salesman. Didn't waste my time and wasn't pushy or sharky. He helped me narrow down my choices to find what I really wanted and work Frank was a great salesman. Didn't waste my time and wasn't pushy or sharky. He helped me narrow down my choices to find what I really wanted and worked with me to get the best deal. Thanks Roseville Toyota for making car shopping a less stressful experience!! More

by SLFGT51 Verified Customer Verified Customer

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Mislead and lied to I'll first start by saying upon trading in my 2013 Mazda 3 I was given an honest trade in value. That alongside a $5,000 down payment should've been I'll first start by saying upon trading in my 2013 Mazda 3 I was given an honest trade in value. That alongside a $5,000 down payment should've been enough to land me a decent enough deal, or so I thought. After agreeing to a fair trade value and fair market price for the newer car my girlfriend alongside myself were then passed along to the finance department. So far yes we were a little weary on such a high monthly payment at $500 a month for a used car but hey I was only at a 602 credit score so i figured hey I'll just refinance in a year. I mean heck i love the car it's worth it to me. However our smiles soon faded as our financial manager proceeded to assure us that if he couldnt find us an interest rate that we didn't approve then hey simply dont purchase the vehicle was his words. You see since we needed to put my girlfriend on the loan and she did not have her license on her at the time we were told to come back in a week at which time we would decide if we actually wanted to purchase the car depending on what the interest rate was. I signed blindly with the reassurance nothing was set in stone except, that when I went back, everything was set in stone and my ignorant xxx went and signed blindly to a 22% interest rate with no ability to return the vehicle dispute being told otherwise. For god's sakes Tommy ( our fiance manger) even went as far as to not record our conversation as it wasn't set in stone it was only preliminary so we could legally drive their vehicle while we were waiting for him to get us a "great deal". 16 days later we were unable to get financed and so with my previous cars bank blowing my phone up for payment I finally had to call it quits and get my vehicle back. I'm just glad they didn't sell it in the 2 weeks time because wow would I have really been screwed. This was honestly the opposite of how I saw this transaction happening. I mean you go to these bigger dealers for a reason, so that you dont get screwed...right? I just honestly thank the lord for not allowing us to be financed because shady is all I can say upon reflection of the faulty misleading financial deal I blindly signed. I will say though very stern faced, the sales manager Ray-Rangchi as well as Alejandro angelos Cruz did a good job of really trying for the customer. Outside of that finance treated me like a money figure to hang out to dry to make a quick buck. Only person in your department that helped me truly was melissa the lead finance manager; only took me 2 weeks of bugging about my vehicle to actually reach her desk. This experience has ruined any future car buying or trading for me, at least as far as you bigger dealerships go...should be ashamed of how you did your customer. 100% do not go here!!!! And Laury in finance you should really work on how you hush your discrunteled customers because attacking them for trying to explain the situation simply because we were in ear shot of other potential customers is no way to earn anyone's business. Oh and unfortunately one more comment to help your company out, please make sure your vehicles have gas in them before customers drive off the lot as I had to immediately fill up an empty gas tank after just filling up my Mazda 3 prior to the trade. More

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Pleasant No hard sell. Very pleasant experience. Everyone was very nice and patient. We had a lot of questions and they answered everyone. We were no al all st No hard sell. Very pleasant experience. Everyone was very nice and patient. We had a lot of questions and they answered everyone. We were no al all stressed. I would recommend Roseville Toyota to anyone who wants a pleasent experience buying a car from this dealership! More

by Gidgitwitch Verified Customer Verified Customer

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Excellent By far the best Toyota dealership in northern Cali. We bought over 7 cars from them, salesman Brandon Cruz, manger Howard, n finance Thue Lee were all By far the best Toyota dealership in northern Cali. We bought over 7 cars from them, salesman Brandon Cruz, manger Howard, n finance Thue Lee were all excellent. More

by 2TLOR916 Verified Customer Verified Customer

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Great service Everyone here is very helpful and courteous. I’ve been coming here for years and never had a bad experience. And the popcorns was great too. Everyone here is very helpful and courteous. I’ve been coming here for years and never had a bad experience. And the popcorns was great too. More

by LINH8196 Verified Customer Verified Customer

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Very bad customer service Muhammad Rizwan gave me the price over the phone $19000 out the door with 1.9% interest. When i came there Roseville Toyota he changed the price. I to Muhammad Rizwan gave me the price over the phone $19000 out the door with 1.9% interest. When i came there Roseville Toyota he changed the price. I told him my budget is $19000 maximum I can afford. He left and put someone else name Chad in the deal. I told him I want talk with Rizwan in my language. I went ask Rizwan why the price changed. He said go to Finance office and do not sign and price will be give whatever you want. I spoke with Thu Lee in finance person he said I have to go back and there can be long wait. I had to go home take care my 4 year old daughter and it was already too late for me. I feel like I was robbed by Chad and Muhammad Rizwan. Plus I was forced take car with scratches and broken visor. I asked Mathew Salangsang change the car he said he can not. Very bad customer service. I request Roseville Toyota to fix the price More

by TAYYAB7869 Verified Customer Verified Customer

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Great experience Josh was young and relatable to me. Got me a good deal and sealed the deal. Well be back to buy our next car for sure. Josh was young and relatable to me. Got me a good deal and sealed the deal. Well be back to buy our next car for sure. More

by SK0074 Verified Customer Verified Customer

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Always good service I've purchased many vehicles from John l sullivan toyota and chevy the service is always good employees are happy and always helpful when planning a v I've purchased many vehicles from John l sullivan toyota and chevy the service is always good employees are happy and always helpful when planning a vehical purchase we've always checked other dealers and always end up back at John l sullivan More

by WILSON6235 Verified Customer Verified Customer

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Problems at first, but problems resolved Sales Management always works to conclude every problem to the customers complete satisfaction. Sometimes I feel the finishing financial portion of th Sales Management always works to conclude every problem to the customers complete satisfaction. Sometimes I feel the finishing financial portion of the Sale is getting to complicated. Way to many papers to sign! More

by edfishkin Verified Customer Verified Customer

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