Tiffany Wessel | Page 2

The wait for the service to be completed took way too long. When I got home with my daughter's Honda - I noticed that the plate/cover underneath the engine that is taken off when performing the oil chang long. When I got home with my daughter's Honda - I noticed that the plate/cover underneath the engine that is taken off when performing the oil change and transmission fluid change was not put back properly so it was hanging off and practically dragging on the road. I had zip tie it back into place then drive all the way back in the morning on Wednesday to have it re-attached. It took almost 1 1/2 hours for it to be done. While I was there, after an hour of waiting - I expressed my frustration with my service advisor Joe Budner - and he flatly and unapologetically said there were other cars ahead of me and that my car was just being pulled in now to for inspection. He was definitely annoyed that I was asking for an update. Ridiculous. I called the day before and spoke to Rudy. He made it seem like since it was Honda's fault - he was sorry and it would be taken care of quickly. I also want point out to everyone there - this is my daughter's car and she is driving across country for school next week. That's why I brought it in for a major service appointment on Saturday. If I didn't happen to drive behind her on Monday and notice someone hanging from underneath the car - she could have ran into serious car problems when it started to drag on the ground some where along her long trip. A situation that no one wants their child to be in - let alone their daughter. Very disappointed at my overall experience. More

by KT Verified Customer Verified Customer

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Easy to make an appointment that meets my schedule. Told up front the services I needed will take two days to complete and the potential price. Car was ready for pickup on time. Told up front the services I needed will take two days to complete and the potential price. Car was ready for pickup on time. More

by universalnetaddress Verified Customer Verified Customer

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I was very impressed how I received a video and inspection report before the repairs were started. The car was done quickly and Tiffany was polite. inspection report before the repairs were started. The car was done quickly and Tiffany was polite. More

by Teacherkell77 Verified Customer Verified Customer

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Fast quick and easy Tiffany took care of everything that needed to be done in an orderly fashion and kept me posted on everything the technician was doing and what needed to be done needed to be done in an orderly fashion and kept me posted on everything the technician was doing and what needed to be done More

by VINCENTGIOVANNIF Verified Customer Verified Customer

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Tiffany was extremely helpful, knowledgeable and friendly. The dealership was clean and the waiting area was comfortable. friendly. The dealership was clean and the waiting area was comfortable. More

by IRAGOLD4 Verified Customer Verified Customer

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Very professional and they keep you updated! I like that the mechanic takes a video of the car problems. I like that the mechanic takes a video of the car problems. More

by Bernie Verified Customer Verified Customer

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Unfortunately the shop had issues which resulted in my vehicle remaining overnight to have work completed. vehicle remaining overnight to have work completed. More

by TomCarr Verified Customer Verified Customer

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Unfortunately the shop had issues which resulted in my vehicle remaining overnight to have work completed. vehicle remaining overnight to have work completed. More

by TomCarr Verified Customer Verified Customer

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I appreciate the quick turnaround in fixing my car and making sure the fix was covered under extended warranty making sure the fix was covered under extended warranty More

by Applegate.thomas Verified Customer Verified Customer

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It was a simple service, and communications were easy. Service was provided in a timely fashion. Service was provided in a timely fashion. More

by tttinks Verified Customer Verified Customer

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