Tim Adams | Page 11

I found it to be a quick and efficient buying experience. Scott Goodmanson was a very knowledgeable, no pressure salesman. It was a pleasure doing business with him and made it a great buying process. We ar Scott Goodmanson was a very knowledgeable, no pressure salesman. It was a pleasure doing business with him and made it a great buying process. We are very pleased with the car and truly enjoying it. It has everything that we wanted in a new car. We really appreciated his help. More

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Came in to look at one car and ended up buying it. I called Ryan Auto Mall and was directed to Tim Adams regarding a vehicle my wife and I saw online. We further set up a test drive with Doug Rambow. U I called Ryan Auto Mall and was directed to Tim Adams regarding a vehicle my wife and I saw online. We further set up a test drive with Doug Rambow. Upon arrival Doug and the vehicle were ready to go. Our test drive went well and it was nice to be able to pull the car inside and look at it in the light being this was at night. We were able to take our time and we never felt rushed to talk about a sale. We feel that the sales process went very well. Nothing was hidden and answers were very fast. I knew going into the sale that there was a recall on the Ford that we looked at, Doug had not problem calling Ford and looking into the recall. We worked on a number for the price of the vehicle that we were happy with. We were pleased at how fast we were able to negotiate the price. When Doug went to talk to Tim about the price we offered, it didn't take him very long to come back with an answer. We've been places where we have had to wait forever for an answer. It was a little annoying to have to go to the other building to do the final paperwork, but really it's not the end of the world. Everyone through the process was courteous and kind. We were never pushed into any add on sales or purchases. Shaun Olson was very thorough and gave us really good advice given options we had, but never forced anything on us. He completely let us make our decisions. Ultimately, we had a very good experience and would recommend this dealership to our friends and family. More

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Not sure why I keep coming back. UPDATE: I will NOT be back There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make mistakes when I visit with my vehicle. So, what does that tell you when even the best individuals fail to meet the customer's needs every time they work with the customer? It's probably not the employees' fault when the good are bad and the bad are horrible. On that note, it's the same reason that this review and all past reviews will and have passed without acknowledgment. It's the culture at your business that is failing your customers and that culture is a reflection of management. UPDATE: This is the response I received which exemplifies my review: Private Response Ryan Auto Mall responded to this review January 27, 2016 Good morning Mike. I am certain that at your business you have issues from time to time that get mishandled. It would appear that is the case at this dealership as far as you are concerned. You mention that your review would pass without acknowledgement. We do take our reviews seriously and treat them as an opportunity to learn and improve. It is, however, more difficult to learn from someone who, rather than offering constructive criticism, prefers to express himself in a self-important manner with anger and contempt for an entire business and follows up by emailing every employee with his ranting and raving. As one of the countless hacks that you refer to, I can assure you that you and your business are not perfect either. We would just prefer to know that and politely not mention it to everyone we meet I maintain my previous point; that while management seeks out individual employees to blame for bad service, it's the culture that management has created that fails their customers. More

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Great experience! !! I highly recommend Kevin, he is easy to work with, doesn't push and makes appropriate suggestions where needed. The entire staff made the process a go I highly recommend Kevin, he is easy to work with, doesn't push and makes appropriate suggestions where needed. The entire staff made the process a good experience. More

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happy buying experience My wife and I purchased a used 2012 Silverado. Our salesman Erik Jerde was very helpful listening to our needs and finding the right vehicle for us. My wife and I purchased a used 2012 Silverado. Our salesman Erik Jerde was very helpful listening to our needs and finding the right vehicle for us. It was clear Erik was ready to do whatever was needed to make sure we were going to be happy with our purchase. More

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Very good service Scott was very helpful in getting my Chevy 1500 high country deal done quickly and erriciently on the last Saturday of the month. Very much appreciate Scott was very helpful in getting my Chevy 1500 high country deal done quickly and erriciently on the last Saturday of the month. Very much appreciated. Thank you More

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Great Customer Service, throughout the dealership! I recently purchased a new truck from Kevin Haugen at Ryan's Chevrolet. Kevin worked to insure that I would receive all the incentives that were ava I recently purchased a new truck from Kevin Haugen at Ryan's Chevrolet. Kevin worked to insure that I would receive all the incentives that were available to me. If you are looking for a fair and honest salesman ask for Kevin. More

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Amazing customer service! Love this dealership! 2nd time I've purchased a car through them and will decoy one back.. Both the used car manager and my used car sales guy were so Love this dealership! 2nd time I've purchased a car through them and will decoy one back.. Both the used car manager and my used car sales guy were so great to work with. More

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Best there is. Small town feel. These are good people! Scott was the best. Friendly, quick and well educated. No BS, just provides the info asked for. If you want to buy from a dealer with a small town Scott was the best. Friendly, quick and well educated. No BS, just provides the info asked for. If you want to buy from a dealer with a small town feel, but is actually one of the big guys, highly recommend Ryan chev. Truly spot on! More

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Pain free purchase! Bob and the team at Ryan Auto Mall were great! They made the purchasing of our vehicle pain and pressure free. They were honest, helpful, and friend Bob and the team at Ryan Auto Mall were great! They made the purchasing of our vehicle pain and pressure free. They were honest, helpful, and friendly...exactly what we were looking for. Thanks so much for making this a great experience. More

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