Tim Adams
Tim Adams at Ryan Auto Mall
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Tim Adams | Page 4

GM Sales Manager

Ryan Auto Mall

911 Hwy 55 E
Buffalo, MN 55313

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4.8
115 Reviews

Tim has been in the automotive business since 1988 and with our Ryan family of dealerships since 2005. Tim lives in Waconia, is married with twin boys and is a dedicated family man. His sons share his passion for all things sports related, especially golf.

Dealership Experience

19 yrs, 2 mos

Languages Spoken

English English

4.8

115 Reviews

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115 Reviews of Tim Adams

January 25, 2021

Dealership Rating
Employee Rating

Purchased 2018 vehicle under 30,000 miles in August of 2020 - was informed it still had 3y/36,000 warranty remaining - few months later when warranty item arrived...we were told “oops, looks like vehicle More

by root53b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rob Ryan , Casey Hanson

Jan 26, 2021

Ryan Auto Mall responded

Christine and Casey Root purchased a used 2018 Chevrolet Traverse from our Ryan Auto Mall Chevrolet location on 8/26/2020. The original in-service date of the vehicle was 06/29/2017. The manufacturer includes a 36 month OR 36,000-mile, bumper to bumper limited warranty and 60 month OR 60,000-mile powertrain warranty. The customers were offered an extended vehicle coverage at the time of purchase to cover out-of-warranty repairs. The customers declined to purchase that coverage. The customer brought the vehicle in for repairs on 01/20/2021 with 30,243 miles on the odometer. The customer asked for, and received, a free courtesy transportation vehicle for the day while the vehicle was in our service department. The vehicle needed a replacement Accelerator Pedal Position Sensor at a cost of $385.74. This repair was not covered by the manufacturer warranty. The customer contacted our used vehicle manager who agreed with the customer to share equally in the cost of the repair. This was done as a gesture of good faith and the customer agreed to pay half of the repair bill ($192.86). On 1/25/2021 a review was posted in the name of Christine Marie Root stating “we have and will continue to tell every person we see and interact with on social media and in person (3500+ friends and over 12,000 Instagram followers, plus 8500 twitter followers to never do business or trust Ryan Auto Mall Sales as they are blatant liars, and knew this vehicle was out of warranty. . .we have received over 4,000 comments on this. You probably won’t even publish this information or response as this will make you look bad-but it is honest, something that Ryan Auto Mall should strongly consider when hiring people”. We take great pride in our reputation here at Ryan Auto Mall and of the honest nature of our staff. Upon being made aware of this review, our GM, Mr. Rob Ryan telephoned Christine Root to discuss her review and ascertain the nature of her dissatisfaction. Christine Root told Mr. Ryan she knew nothing of the review and that she had thought the matter had been dealt with. She suggested that it must have been written by her husband Casey. She gave Mr. Ryan her husband’s telephone number and Mr. Ryan called him right away. Mr. Ryan discussed the series of events, warranty coverages, the complementary service loaner vehicle and sharing of the out of warranty expense with Mr. Root and asked him to clarify what else Mr. Root would like to have been done. The purpose of calling Mr. Root was to attempt to smooth over the situation and ensure he and his wife were happy customers. Mr. Root, however, took a different approach, becoming angry and repeatedly using inappropriate foul and abusive language on the telephone. When asked to desist in using such language, Mr. Root continued his outbursts, and it was at this point that Mr. Ryan relayed to Mr. Root that he no longer wished to carry on the conversation. While we regret that this customer had any kind of issue with a vehicle purchased from us, things happen and when they do, we have a reputation for reaching out and trying to make things right by the customer. In this instance, unfortunately we have experienced a customer exaggerating a situation with mis-quotes, falsehoods, unfair accusations, threats to spread misinformation across his social platforms, and confrontational foul language that we are not prepared to engage with further.

Jan 26, 2021

root53b responded

Ryan Auto Mall this is not accurate at all; even more concerning is that Rob would have someone else type this with inaccurate statements - the extended warranty was atrocious in cost when presented - note that was left out here....common tactic..., this was also presented as a fall back as our current warranty wasn’t set to expire until 36k - again - they fail to mention this. The vehicle had an issue, the dealership then said to deliver it to Buffalo for warranty, was told it would be under warranty when delivered to service shop - they fail to mention this... then the call came stating “oops, looks like warranty actually ran out before it was even on our lot” If we didn’t pay - it would have been “well tow it somewhere else then” so we did pay 1/2 to get the vehicle fixed as they pressed back in the “our bad, the warranty was over before we sold it” Ron did call after we paid to get vehicle back - but when pressed on how this can happen he became defensive - my statement was “Do you not think this is B.S.that we were sold a vehicle, and also negotiated on price around it still having a portion of the 3yr/36k warranty remaining” Ron then stated he did not want to talk anymore, and never answered any calls back - rather then discuss this, he wants to avoid this and would rather have someone else type up and throw the statement above around as mis-quotes and falsehoods - Rob has my number and can call to discuss this further if he pleases, though I am sure he won’t as he knows this was wrong....and has “other deals to make before the day is over”....

January 14, 2021

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Jeff Nelson did a great job of assisting us with the selection of a pre-owned vehicle that met our needs. He was conscious of the price point we wanted as well. He did a great job! Thanks Jeff. More

by acole1024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Seibert

January 04, 2021

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Employee Rating

Scott was totally awesome on this process. Initially I was looking at a Chevy Blazer. The day that I came to the dealership, Scott already had the vehicle pulled out of the lot, snow cleared and warmed up More

by Bzarzycki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Goodmanson, Lisa Stifter, Brian Marks , Casey Hanson

December 14, 2020

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Employee Rating

I have known and worked with Scott for over 20 years, he truly knows the meaning of customer service, Thanks, for the easy transaction to be able to trade in my truck and then sell it to my son. More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Goodmanson, Jeff Seibert, Dave Peeler, Scott Spurbeck , Preston Buechler, Casey Hanson

October 25, 2020

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Employee Rating

Been a Ford guy my whole life, but after yesterday at Ryan Chevrolet in Buffalo I'm now a Chevy guy. The people at the dealership were more than helpful and not pushy at all. I would like to personal tha More

by bradleysch10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Seibert , Steve Edmonson

September 04, 2020

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Employee Rating

Buying a vehicle here felt more relaxed than a huge dealership.I recommend Steve N. as a salesman because if you’re not working with the right person these employees are not good at communication and More

by Hiskier1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Goodmanson, Jeff Seibert , Mickey Dockter, Kayla Martin, Steve Nisbet, Andrew VanDehey

August 12, 2020

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Employee Rating

New Truck Purchase Once again Scott Goodmanson did a fantastic job of finding me a new vehicle at a great price. He worked within my schedule to get me the vehicle in a More

by gary ramsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 21, 2020

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Employee Rating

Jeff and the rest of the people at Ryan Auto Mall were great to work with! Jeff helped us find a car that fit our needs and stayed within budget, without any pressure. More

by SwampyMatt
Recommend Dealer
Yes

Other Employees Tagged: Jeff Nelson , Casey Hanson

July 14, 2020

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Employee Rating

Used 2018 Tahoe LT RRG Renee was very professional and helpful during the sales process. She answered my questions and delivered on her commitments. I had a small problem af More

by rex.g
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Stifter , Casey Hanson, Renee Morris

July 12, 2020

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Employee Rating

For as long as I can remember I’ve been visiting this dealership for auto repairs, including brakes and oil changes because of their very friendly and knowledgeable staff. So when it came time to purchas More

by Leah Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Edmonson, Casey Hanson

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