Tim Cobb

I brought my 2018 Range Rover Sport to Walser, where I purchased it, after it would not start. When I called, I was told the next opening was nearly two and a half weeks out; a competitor could see me in purchased it, after it would not start. When I called, I was told the next opening was nearly two and a half weeks out; a competitor could see me in a couple of days. I chose Walser because I was told the problem would be covered under warranty. The vehicle was in your shop for nearly two and a half months. I was contacted only once, all other times only after I reached out first. Diagnosis and replacement should have taken no more than two day; a couple more days if parts delivery was an issue. Instead I was told, after the long delay, that the battery and TCU were not covered. I was without a working vehicle for three months. At pickup I asked to speak with a manager. None were available. I was told someone would contact me Monday (Labor Day). No one did. This is consistent with prior experience: oil service was so backed up that I had to go elsewhere. I am very disappointed in the handling of this repair and the lack of communication. I expect a prompt review of the charges, a clear explanation of the warranty denial, and a meaningful goodwill gesture given the length of time I was without my vehicle, as any reputable company would do. I look forward to their response. More

by shawncpmcdonald Verified Customer Verified Customer

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The dealership was so clean. Loving those massage chairs. I guess that was the real highlight of my visit😂. Coffee bar was good as well. 1 hour service turns into an hour of rel Loving those massage chairs. I guess that was the real highlight of my visit😂. Coffee bar was good as well. 1 hour service turns into an hour of relaxation instead. I wish they could’ve taken more time to service my vehicle 😂. Overall experience was amazing. And it was fast. More

by Daizaster Verified Customer Verified Customer

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Had an issue come up with computer updates, Service department explained what was happening and performed what was needed to finish update. All of this happened without an appointment, we just pulled i department explained what was happening and performed what was needed to finish update. All of this happened without an appointment, we just pulled in, explained the issue, and it was resolved. More

by gharman Verified Customer Verified Customer

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It took one week appointment to change a bad tire that was in stock. What if I don't have another car to drive. was in stock. What if I don't have another car to drive. More

by Japheti Verified Customer Verified Customer

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Friendly staff, flexible scheduling options. My only complaint is the spray used inside my vehicle to clean it. It smelled terrible. Otherwise everything else went well. My only complaint is the spray used inside my vehicle to clean it. It smelled terrible. Otherwise everything else went well. More

by traciratzlaff Verified Customer Verified Customer

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I can't say enough good things here. We bought a used Rover, had a small issue they went WAY above and beyond making sure I was taken care of. HIGHLY Recommend! Want to call out our S We bought a used Rover, had a small issue they went WAY above and beyond making sure I was taken care of. HIGHLY Recommend! Want to call out our Sales persons Chelsea, and Ellen for making things happen. More

by jmoder Verified Customer Verified Customer

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The dealership has an excellent service department. I always appreciate their work. I am adding these words go meet minimum words count. I always appreciate their work. I am adding these words go meet minimum words count. More

by rduncan21 Verified Customer Verified Customer

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The communication between the scheduler, parts department and service center could be improved. During scheduling I informed them we would be waiting on the vehicle to be worked on and I had requested warra and service center could be improved. During scheduling I informed them we would be waiting on the vehicle to be worked on and I had requested warranty parts from the parts department. The day of service we arrived at the appointment time but the warranty parts requested in December and again during scheduling in March were not available. It was also not communicated that we would be waiting on-site for the services to be preformed. More

by DreaG78 Verified Customer Verified Customer

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Dropping off my car for service was easy, and I was given a ride to my office and picked back up when the maintenance was done. They are also cleaner my car after maintenance and she was dirty! a ride to my office and picked back up when the maintenance was done. They are also cleaner my car after maintenance and she was dirty! More

by lstewart9 Verified Customer Verified Customer

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Best service center I have had the pleasure to work with since being stationed in Wichita, dale is the the guy to go to for all service needs and makes sure everyone and everything is taken care of in a tim since being stationed in Wichita, dale is the the guy to go to for all service needs and makes sure everyone and everything is taken care of in a timely mannner! More

by nickwilliams343 Verified Customer Verified Customer

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