No one beats Westside Lexus customer service !
They always put customer first ! It’s the reason I continue to buy at that dealership.
They always put customer first ! It’s the reason I continue to buy at that dealership.
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by jodiknight
Verified Customer
Verified Customer
Jun 10, 2022 -
Westside Lexus responded
Nothing better than a five-star review for Westside Lexus! Thank you for sharing and for supporting our team. Customer service is our priority, so your feedback means the world!
I’ve never had an easier experience with buying a a car.
A hassle free and fair transaction. And our sales consultant, Tim Easterling, was phenomenal.
A hassle free and fair transaction. And our sales consultant, Tim Easterling, was phenomenal.
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by janetvarley
Verified Customer
Verified Customer
May 31, 2022 -
Westside Lexus responded
Jane, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Tim. Drive safely in your new vehicle, and we hope to see you again at Westside Lexus!
It was a good experience with westside lexus.
The sales and finance person were very friendly and knowledgeable. The delivery of the car was on schedule as promised. We love the car!
The sales and finance person were very friendly and knowledgeable. The delivery of the car was on schedule as promised. We love the car!
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by qunlisun
Verified Customer
Verified Customer
May 04, 2022 -
Westside Lexus responded
Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back!
Customer service was excellent and Tim was very helpful
in assisting me finding the kind of car I wanted
in assisting me finding the kind of car I wanted
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by annphylis
Verified Customer
Verified Customer
Other Employees Tagged:
Nam Pham
Apr 18, 2022 -
Westside Lexus responded
Thank you for taking the time to review us, Ann! We are so glad to hear that you had a successful experience working with Tim and the Westside Lexus team. Drive safely, and we hope to see you back!
Great salesmanship, and customer experience.
Service department was equally good. Would be nice to have charging stations for phones etc and other beverage and snack items.
Service department was equally good. Would be nice to have charging stations for phones etc and other beverage and snack items.
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by John
Verified Customer
Verified Customer
Apr 18, 2022 -
Westside Lexus responded
John, we're so grateful for your feedback! It's wonderful to hear that you've received such good care from our sales and service teams. We thank you for your suggestions on how to improve our waiting area, and we will keep these thoughts in mind as we move forward. We appreciate you putting your trust in Westside Lexus for all your automotive needs, and we hope to see you again soon!
I basically interacted with three gentlemen throughput
the process, Tim Easterling, Dominic, and the finance manager, Joey Broussard. Everything went as smoothly and professionally as one could ever wish
the process, Tim Easterling, Dominic, and the finance manager, Joey Broussard. Everything went as smoothly and professionally as one could ever wish for. On our arrival at the dealership, it took about 1 hour to complete the process and drive out in our new GX460. Thanks to this wonderful team. We are pleased with the service and our purchase.
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by usp1000
Verified Customer
Verified Customer
Apr 07, 2022 -
Westside Lexus responded
This review is music to our ears! Thank you for choosing Westside Lexus and for taking the time to share your kind words about Tim, Dominic, Joey, and the team. We hope you are loving your new Lexus GX 460!
I would recommend Tim Easterling to any of my family and
friends..If I was able to just deal with Tim my experience with the dealership would have be perfect. Manny made what should have been a great experi
friends..If I was able to just deal with Tim my experience with the dealership would have be perfect. Manny made what should have been a great experience of buying my dream car awkward and uncomfortable. When I didn’t buy the products that he was offering it was so apparent that he was upset and down right mad. The rest of my interactions with him which should have been great was just horrible. I was in a car accident and had to get a new car. Tim helped me to make the best decision for me and what I would be happy with long term. Manny basically told me I would regret not getting these services and my family member who was helping me gave me bad advice.
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by stephanie.lee1109
Verified Customer
Verified Customer
Feb 25, 2022 -
Westside Lexus responded
I am so sorry to hear that we did not leave you with a better impression. Customer service is our priority, and it's never our intention to leave our guests feeling discouraged and upset. I will ensure to address this situation with my team to make the necessary improvements moving forward. While I am glad the matter was resolved, I would still like to further assist to ensure any ongoing concerns are taken care of. Please feel free to reach out to me when you have a free moment. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
Very good dealership for everyone can come and buy at
least 2 cars for there family and friends.
least 2 cars for there family and friends.
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by Thai Nguyen
Verified Customer
Verified Customer
Jan 30, 2022 -
Westside Lexus responded
Reviews like this make our day, Thai! Thanks for supporting Westside Lexus!
Dom Thornton did a greatjob selling. However, i was
Dom Thornton did a great
job selling. However, i was incredibly disappointed that the finance dept told me that the only available rate for leasing w
Dom Thornton did a great
job selling. However, i was incredibly disappointed that the finance dept told me that the only available rate for leasing was an APR of 16%. That is outrageous especially when I have an excellent credit rating. I would appreciate an oppotunity to discuss this with dealership management.
Kim Cox 713 254-2443
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by AFCOX
Verified Customer
Verified Customer
Jan 14, 2022 -
Westside Lexus responded
I am sorry to read this feedback. We want the most for our guests, and it is concerning that this was not better reflected in your time working with us. I would be happy to speak with you to see what more I can do to assist you and help clear things up. If you are willing to discuss this further, please give me a call directly. Best, Christian Davidson - Lead Financial Services Manager - (281) 558-3030
Tim Easterling was the best - answered all of my
questions and made the car buying process easy. JT in finance was also extremely efficient and professional. Would highly recommend to my friends!
questions and made the car buying process easy. JT in finance was also extremely efficient and professional. Would highly recommend to my friends!
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by dmclarty
Verified Customer
Verified Customer
Jan 02, 2022 -
Westside Lexus responded
We can't thank you enough for recommending Tim, JT, and the Westside Lexus team! It's wonderful to hear that our efforts to make the purchase process simple and straightforward are paying off as well. Congratulations on your new car, and happy driving!