Site with excellent service and good knowledge of the
personal who attended me . Place very neat and clean.
personal who attended me . Place very neat and clean.
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by pedroeisabel10
Verified Customer
Verified Customer
Other Employees Tagged:
Kim Jessee
Nov 07, 2021 -
Westside Lexus responded
Pedro, thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful service experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!
Sales staff very knowledgeable and approachable. Willing
to accommodate customers. Service dept excellent. Overall experience excellent. Second vehicle purchased at Westside Lexis.
to accommodate customers. Service dept excellent. Overall experience excellent. Second vehicle purchased at Westside Lexis.
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by jda2528
Verified Customer
Verified Customer
Oct 13, 2021 -
Westside Lexus responded
Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!
Oct 14, 2021 -
jda2528 responded
look forward to dealing with your excellent service dept.
After waiting 2+ hours to pay for the car that was
discussed with salesman, we are told that it was "JUST SOLD". The salesman we were consulting was the same one that we just finished our lease car wi
discussed with salesman, we are told that it was "JUST SOLD". The salesman we were consulting was the same one that we just finished our lease car with from 2+ years ago. As we waited and waited I did learn a few things about car buying: 1) Don't trust a salesman even if you have purchased vehicle before 2) If he is busy, find someone else to purchase your car 3) The dealership has no loyalty to it's previous customers (we had 2 from this dealership). LOOK out customers & if you are a woman---you are already cursed! No more Lexus for me!
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by rosen
Sep 07, 2021 -
Westside Lexus responded
I'm sorry that you're upset but think it's fair for me to share some additional details here. We encouraged you and your husband multiple times over the course of a week to put a deposit on the car that was in transit to us. You stated that you wanted to see the car first. We explained that you needed to come early on the day the car arrived as it was still available on the market. We got the car cleaned up and set a 9:30 appointment for your review. Your salesperson explained that he had two other appointments that afternoon. You missed the 9:30 appointment and showed up completely unannounced at 2:00 to see the car. Your salesperson was with his scheduled appointment that afternoon. He let you know that one of our other 40+ salespeople had a customer come into the dealership earlier that morning and purchase the car. We offered to help you find another option, but you refused. If you have questions about this please give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
We were very pleased with service. Our sales person and
finance person were efficient and friendly. Most pleasant car buying experience I’ve ever had.
finance person were efficient and friendly. Most pleasant car buying experience I’ve ever had.
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by jgharbison
Verified Customer
Verified Customer
Jul 26, 2021 -
Westside Lexus responded
We're over the moon to hear we could make your car-buying experience one for the books. Thank you for choosing Westside Lexus, and safe travels in your new ride!
Mark made the process effective, smooth, simple, and
easy. I am very happy with my new vehicle. This is my first lease and I’m looking forward to putting these new wheels on the road.
easy. I am very happy with my new vehicle. This is my first lease and I’m looking forward to putting these new wheels on the road.
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by Marcus D
Verified Customer
Verified Customer
Jul 25, 2021 -
Westside Lexus responded
Thank you for the review, Marcus, and congratulations on your new ride! We appreciate you trusting the Westside Lexus team to help you find it, and we hope it serves you for years to come. Safe travels!
Great product and great service. Tim G was extremely
helpful in my buying process. The process was smooth and easy. Great not having to spend all day at a dealership
helpful in my buying process. The process was smooth and easy. Great not having to spend all day at a dealership
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by cwatassek
Verified Customer
Verified Customer
Other Employees Tagged:
Manuel Gomez
Jun 29, 2021 -
Westside Lexus responded
It's wonderful to know that Tim and the Westside Lexus team are providing the accommodating and helpful customer care we aim for! Thank you for doing business with us and for leaving a review - we hope to see you again down the road!
Lexus has a nice air conditioning area with great coffee
inside. So didn’t mind waiting on new car. Salesman extremely helpful. Sat in my new car and adjusted all gadgets for me. Awesome
inside. So didn’t mind waiting on new car. Salesman extremely helpful. Sat in my new car and adjusted all gadgets for me. Awesome
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by SUSANHEY1
Verified Customer
Verified Customer
Jun 27, 2021 -
Westside Lexus responded
Thank you for the wonderful review, Susan! We're glad to hear you enjoyed our facilities and had such a pleasant experience purchasing your vehicle from us. We hope you love your new ride, and we hope to see you back at Westside Lexus again in the future! Safe travels!
Great place to buy a car and great employees!!! Customer
service is excellent!!! I will keep buying cars from here in the future. I live my new car!!!
service is excellent!!! I will keep buying cars from here in the future. I live my new car!!!
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by lindajh48
Verified Customer
Verified Customer
Jun 18, 2021 -
Westside Lexus responded
Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Westside Lexus, and we hope that you continue to enjoy your newly purchased vehicle!
It was a pleasure working with Tim, Sinh, and Mike. We
would recommend west side to anyone interested in buying a vehicle. Good luck in the future.
would recommend west side to anyone interested in buying a vehicle. Good luck in the future.
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by rknk1
Verified Customer
Verified Customer
Other Employees Tagged:
Sinh Pham
, Mike Shafer
May 03, 2021 -
Westside Lexus responded
Thank you so much for recommending Westside Lexus and mentioning Tim, Sinh, and Mike! We are truly grateful to have you as a customer and are so glad that you're happy. Enjoy your new vehicle!
We enjoyed working with Tim Gallagher and the Finance
team. We have been a customer for many years and we found Tim to be personable and knowledgeable. We love both of our brand new cars.
Thanks again
team. We have been a customer for many years and we found Tim to be personable and knowledgeable. We love both of our brand new cars.
Thanks again for a great experience!!
Richard and Marie Coste
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by Riri
Verified Customer
Verified Customer
Mar 23, 2021 -
Westside Lexus responded
Hi Richard and Marie, thank you so much for continuing to trust us year over year. We're very pleased to hear that Tim was able to guide you both into a new vehicle and that you had a pleasant experience along the way. We'll be sure to pass the note along to him and can't wait to see you again!