Tim Gallagher
Tim Gallagher at Westside Lexus

Tim Gallagher | Page 9

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
126 Reviews
4.8

126 Reviews

Write a Review

Dealership Experience

10 yrs, 1 mo

Specialties & Trainings

Lexus Master Certified Sales Consultant

126 Reviews of Tim Gallagher

August 22, 2021

Dealership Rating
Employee Rating

After waiting 2+ hours to pay for the car that was discussed with salesman, we are told that it was "JUST SOLD". The salesman we were consulting was the same one that we just finished our lease car wi More

by rosen
Recommend Dealer
No
Sep 07, 2021

Westside Lexus responded

I'm sorry that you're upset but think it's fair for me to share some additional details here. We encouraged you and your husband multiple times over the course of a week to put a deposit on the car that was in transit to us. You stated that you wanted to see the car first. We explained that you needed to come early on the day the car arrived as it was still available on the market. We got the car cleaned up and set a 9:30 appointment for your review. Your salesperson explained that he had two other appointments that afternoon. You missed the 9:30 appointment and showed up completely unannounced at 2:00 to see the car. Your salesperson was with his scheduled appointment that afternoon. He let you know that one of our other 40+ salespeople had a customer come into the dealership earlier that morning and purchase the car. We offered to help you find another option, but you refused. If you have questions about this please give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 25, 2021

Dealership Rating
Employee Rating

We were very pleased with service. Our sales person and finance person were efficient and friendly. Most pleasant car buying experience I’ve ever had. More

by jgharbison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2021

Westside Lexus responded

We're over the moon to hear we could make your car-buying experience one for the books. Thank you for choosing Westside Lexus, and safe travels in your new ride!

July 23, 2021

Dealership Rating
Employee Rating

Mark made the process effective, smooth, simple, and easy. I am very happy with my new vehicle. This is my first lease and I’m looking forward to putting these new wheels on the road. More

by Marcus D
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Solomon

Jul 25, 2021

Westside Lexus responded

Thank you for the review, Marcus, and congratulations on your new ride! We appreciate you trusting the Westside Lexus team to help you find it, and we hope it serves you for years to come. Safe travels!

June 29, 2021

Dealership Rating
Employee Rating

Great product and great service. Tim G was extremely helpful in my buying process. The process was smooth and easy. Great not having to spend all day at a dealership More

by cwatassek
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez

Jun 29, 2021

Westside Lexus responded

It's wonderful to know that Tim and the Westside Lexus team are providing the accommodating and helpful customer care we aim for! Thank you for doing business with us and for leaving a review - we hope to see you again down the road!

June 25, 2021

Dealership Rating
Employee Rating

Lexus has a nice air conditioning area with great coffee inside. So didn’t mind waiting on new car. Salesman extremely helpful. Sat in my new car and adjusted all gadgets for me. Awesome More

by SUSANHEY1
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau, Anil Sharma

Jun 27, 2021

Westside Lexus responded

Thank you for the wonderful review, Susan! We're glad to hear you enjoyed our facilities and had such a pleasant experience purchasing your vehicle from us. We hope you love your new ride, and we hope to see you back at Westside Lexus again in the future! Safe travels!

June 17, 2021

Dealership Rating
Employee Rating

Great place to buy a car and great employees!!! Customer service is excellent!!! I will keep buying cars from here in the future. I live my new car!!! More

by lindajh48
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Reardon , James Breaux, Nam Pham

Jun 18, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Westside Lexus, and we hope that you continue to enjoy your newly purchased vehicle!

May 02, 2021

Dealership Rating
Employee Rating

It was a pleasure working with Tim, Sinh, and Mike. We would recommend west side to anyone interested in buying a vehicle. Good luck in the future. More

by rknk1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sinh Pham , Mike Shafer

May 03, 2021

Westside Lexus responded

Thank you so much for recommending Westside Lexus and mentioning Tim, Sinh, and Mike! We are truly grateful to have you as a customer and are so glad that you're happy. Enjoy your new vehicle!

March 23, 2021

Dealership Rating
Employee Rating

We enjoyed working with Tim Gallagher and the Finance team. We have been a customer for many years and we found Tim to be personable and knowledgeable. We love both of our brand new cars. Thanks again More

by Riri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2021

Westside Lexus responded

Hi Richard and Marie, thank you so much for continuing to trust us year over year. We're very pleased to hear that Tim was able to guide you both into a new vehicle and that you had a pleasant experience along the way. We'll be sure to pass the note along to him and can't wait to see you again!

March 17, 2021

Dealership Rating
Employee Rating

My experience at Westside Lexus was nothing but amazing! Everyone was friendly, kind, and helpful! Tim was extremely thorough with all aspects of the sale of our new car. Thank you! More

by C Briggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sinh Pham , Nam Pham

Mar 18, 2021

Westside Lexus responded

"Friendly, kind, and helpful" are all words we love to see. Thank you so much for reviewing Westside Lexus and mentioning Tim! We hope that your new vehicle is treating you well.

March 12, 2021

Dealership Rating
Employee Rating

Beautiful dealership. Super friendly and knowledgeable about their Lexus products. My salesman and finance really helped us make good decisions! Love my new ES 350! More

by tgHouston
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau

Mar 15, 2021

Westside Lexus responded

Your feedback means so much to us! Here at Westside Lexus, it is our goal to find the best option for guests and I am glad to see that came through to you. Safe travels in your Lexus ES 350!

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