Tim Maxfield | Page 10

From the time I circled Napoli, I felt at home, as Ricky Mills approach me outside. I immediately told him why Napoli can't meet my needs(a 40-in TV with suv.. Ricky said he can resolve it all. I was comfy Mills approach me outside. I immediately told him why Napoli can't meet my needs(a 40-in TV with suv.. Ricky said he can resolve it all. I was comfy & after 2 hours , with Tommy's help , I was on my way home with a 2021 Rogue SV AWD. They exceeded my expectations, making sure did not compromise in the options. They wanted me happy, & was. Thank you for having part of your family. Harry More

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Set up a second appointment to replace two parts on my month old Kia. They ordered the wrong parts. Need to set up a third appointment. No apology, they don’t seem to care i need to return and waste a cou month old Kia. They ordered the wrong parts. Need to set up a third appointment. No apology, they don’t seem to care i need to return and waste a couple more hours! I would hope they offer me something in compensation?? Free car detailing o More

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My sales person Mike G was great went above an beyond. Great monthly price an low interest rate.Look forward to doing more business in the future.. Great monthly price an low interest rate.Look forward to doing more business in the future.. More

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Great service great car friendly staff. Was there to help and make your experience comfortable, not pushy at all and great deals to btw. Defiantly going back for another lease and make your experience comfortable, not pushy at all and great deals to btw. Defiantly going back for another lease More

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Very displeased customer I originally gave Napoli a 5 Star review but I have since changed to 0 stars. When I originally went to Napoli I bought a 2015 Altima. This car had I originally gave Napoli a 5 Star review but I have since changed to 0 stars. When I originally went to Napoli I bought a 2015 Altima. This car had the same issue over and over, my salesman called me to say they would like to get me into another car due to these problems and they want happy customers. I appreciated that very much and went back and was put into a 2016 Maxima. Beautiful car. However, I realized that the front passenger speaker in door was damaged as well as the counsel had cracks and dents. Also, the car is presently there for bent rims! How are all these point checks done on these cars and they don’t find them???? I was still ok until today when my salesman texted me that his manager will not take care of the damage inside because it’s not a safety issue. First of all my Altima had no damage inside and I expected the same for this one or at least be honest and tell me. I would not have agreed to the purchase of this maxima if I had been aware of this damage. I still appreciate my salesman, Frank and also Manny and Jose in Service but I will no longer refer Napoli to anyone nor if I am in need of another car I will not be going to Napoli. So, I am put out yet again with another car By having to make arrangements to drop my car off. I was put out big time with the Altima, not my fault but let’s not keep this customer happy. Let’s hope the Maxima doesn’t start having issues like the Altima did because this time I will not take it so lightly. i even left a message for the owner to contact me but never once heard from him. I have absolutely no respect or trust in Napoli’s management or owners living up to their verbiage of keeping happy customers. As far as Frank, Manny and Jose , They have 5 Stars but not Napoli Nissan. Paula More

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Ricky took care of me From the minute I walked in the dealership Ricky was very professional, walked me through all the possibilities and made sure i got the best deal for From the minute I walked in the dealership Ricky was very professional, walked me through all the possibilities and made sure i got the best deal for my price range 5stars! The financial manger was also phenomenal! More

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Great Experience Ricky Mills and the team at Napoli made the purchase of my new Nissan Sentra a great experience. Ricky and the team was very professional with a no-pr Ricky Mills and the team at Napoli made the purchase of my new Nissan Sentra a great experience. Ricky and the team was very professional with a no-pressure style of sales. They did all they could to help me spend what I wanted to for the car. More

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