Tim McCarthy | Page 8

Very friendly service and was able to help with any problems that I have had. They are also very informative about the services that I am interested in. problems that I have had. They are also very informative about the services that I am interested in. More

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Tim McCarthy has always been very thorough each time I have my car serviced. It is greatly appreciated! He makes sure all my questions are answered. have my car serviced. It is greatly appreciated! He makes sure all my questions are answered. More

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My service advisor, Tim, was great! He contacted me early in the morning to let me know my car had been checked in and then again during the day to keep me up to date on progress. Even though it was r early in the morning to let me know my car had been checked in and then again during the day to keep me up to date on progress. Even though it was raining and they couldn't wash the outside of the car, my carpets were vacuumed and looked great upon pickup! Thanks! More

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The reason for the 3 star and not the 5 deserve is when the porter brought us the vehicle I asked why it wasn’t washed and he said it was a few days ago but it got dirty in the lot waiting for pick up. We the porter brought us the vehicle I asked why it wasn’t washed and he said it was a few days ago but it got dirty in the lot waiting for pick up. We dropped off and picked up the same day. He was just to lazy to clean it. Once he noticed I was irritated he asked if we wanted it washed of course I did but I didn’t have time to wait when I was told it was being washed and it will be ready. I’m not sure if it is the writers responsibility to make sure it gets clean but he deserves a five star for his customer service. More

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They were very kind and good at explaining service I got at the service center. I am very satisfied with their service always. Thank you. at the service center. I am very satisfied with their service always. Thank you. More

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Tim McCarthy thank you for your help and service. He got the talent and the experience to make customers be happy and satisfied, thank you suntrup team. the talent and the experience to make customers be happy and satisfied, thank you suntrup team. More

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Good friendly people fast service very helpful people. Everything was completed in a timely manner. if there were additional issues they'll discuss with you. Everything was completed in a timely manner. if there were additional issues they'll discuss with you. More

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Tim McCarthy provides excellent customer service. I wouldn’t take our car anywhere else. He always explains all the elements included in the service in advance. wouldn’t take our car anywhere else. He always explains all the elements included in the service in advance. More

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The staff was friendly and professional, as always. They thoroughly explained the issues with my vehicle and maintained contact via phone/text throughout the entire process. thoroughly explained the issues with my vehicle and maintained contact via phone/text throughout the entire process. More

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Suntrup Hyundai and service provider Tim, helped me to have one of the best service experiences I have had in a very long time. Tim and the dealership were professional, courteous, knowledgeable, and exhi have one of the best service experiences I have had in a very long time. Tim and the dealership were professional, courteous, knowledgeable, and exhibited customer service skills I have not witnessed in a very long time. Tim stayed in contact with me every step of the process. I work with the public and I received the kind of attention I give to the general public. This customer service is the kind all dealerships should model. More

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