Tim Smith
Tim Smith at Certified Benz & Beemer

Tim Smith | Page 21

Product Specialist

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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5.0
481 Reviews
5.0

481 Reviews

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481 Reviews of Tim Smith

October 01, 2023

Dealership Rating
Employee Rating

It was very nice to meet Tuan because he is very outgoing and friendly! Makes us feel like coming back again. More

by Shiloh2214
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tuan Pham, Dana Rowe

Oct 01, 2023

Certified Benz & Beemer responded

Dear Shiloh2214: We couldn't be happier that Tuan provided you with very friendly and helpful customer service. Thanks for giving CBB the opportunity to earn your business and we are excited that you may return again in the future.

October 01, 2023

Dealership Rating
Employee Rating

Tim Smith and the whole team at CBB was the best car buying experience I have had to date. From the moment I called to inquire about the vehicle, until I drove off the lot a week later, I was treated l More

by BBasaz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: David James , Sara Al Taay, Tara Price

Oct 01, 2023

Certified Benz & Beemer responded

Dear BBasaz: Our mission at Certified Benz & Beemer is to provide all of our customers with the best car buying experience that they have ever had so we are delighted that Tim and the CBB team helped to accomplish that with you. We are glad that you appreciated our fully transparent, zero pressure process. We value your kind words as well as your recommendation of Tim and CBB to others. Please let us know when we can ever assist you again in the future.

October 01, 2023

Dealership Rating
Employee Rating

Certified Benz and Beeemerrrr are the best dealership in the valley! Everyone is so kind and helpful! More

by Tina_Velaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Escalante , Tuan Pham

Oct 01, 2023

Certified Benz & Beemer responded

Dear Tina: Whoa!! We really appreciate the accolades! Thanks for sharing about our friendly and helpful customer service. We are grateful for your business and look forward to the pleasure of working with you again.

September 17, 2023

Dealership Rating
Employee Rating

We saw a car online, decided to come and check it out in person. Tim Smith was who greeted us as we were walking around the lot. He was super friendly, offered us water as we came mid-day. Took us on a test More

by Karolina G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 18, 2023

Certified Benz & Beemer responded

Dear Karolina: We strive to provide each of our customers with outstanding service and are delighted that you appreciated that from Tim. Your kind words and support mean a lot to us. We are also grateful for your recommendation of CBB as well. Please let us know when we can ever assist you again in the future.

September 17, 2023

Dealership Rating
Employee Rating

Worked on a deal for an entire day with this store. Told them I did not want to run my credit unless we were ready to buy. We decided we were ready to buy on Friday at 11am. Filled out my credit app a More

by Tyson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chris Nall , Dino De Luca

Sep 19, 2023

Certified Benz & Beemer responded

Dear Tyson: Once we received your review, I tried to reach out to you to further discuss your experience. When we did finally get to speak with each other, I explained that CBB happened to have two customers interested in the same car on the same day which does happen occasionally due to the aggressive pricing on many of our vehicles. I shared with you that, during the time that we were trying to get enough information on you and your co-signor, another customer working with a different salesman agreed to purchase the vehicle. At that point, you should have been contacted by one of our Sales Managers which, unfortunately, did not happen. I note that you reached out to us a few hours later at 5:00 PM to find out the status of your potential purchase and it was only after your inquiry that the Product Specialist, and not a Sales Manager, informed you at 5:30 PM that the vehicle had been sold to someone else. There is no good excuse why you were not informed sooner and, for that, I sincerely apologized. We will be using your review as a means to train for better communication with our customers. We are glad that you were able to obtain a vehicle to your liking on your visit to Phoenix. If there is anything that I can do for you personally with any future vehicle matters, please feel free to contact me at your convenience. Sincerely, Dino DeLuca, General Manager

September 17, 2023

Dealership Rating
Employee Rating

The entire team were friendly and worked with me to ensure I drove away with a high quality vehicle More

by rcrhernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sara Al Taay, Dino De Luca

Sep 18, 2023

Certified Benz & Beemer responded

Dear rchernandez: Thanks so much for the 5 Star review! We are delighted that Tim and the CBB team were so friendly and helpful with your Cadillac purchase. We sincerely appreciate your business and look forward to the pleasure of working with you again.

September 12, 2023

Dealership Rating
Employee Rating

Tim is a professional. Worked with us through a tricky out of state transaction. Good communication and professionalism. More

by kbstone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 12, 2023

Certified Benz & Beemer responded

Dear kbstone: We do love to hear from our out-of-state customers! We really appreciate that Tim was so friendly and communicative with your purchase. Thanks for your kind words and support. Please let us know when we can ever assist you again in the future.

September 10, 2023

Dealership Rating
Employee Rating

Tim took great care of us. We are very happy with the car and the way Tim treated us. We will definitely recommend him to friends and family. More

by josehdiaz2.jd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Sep 11, 2023

Certified Benz & Beemer responded

Dear josehidiaz2j.d: We are also very happy to hear how well Tim treated you with your recent purchase. Your kind words and support are greatly appreciated. Thanks also for the recommendation of CBB to your friends and family. We would be honored to assist any of them (as well as you again!!!) in the future.

September 09, 2023

Dealership Rating
Employee Rating

Tim Smith and Dana Rowe were so helpful in getting my boyfriend into a great car for an amazing price. They all work as a team to get you in a car with NO PRESSURE. More

by logan.diven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dana Rowe, Alexander Smith

Sep 10, 2023

Certified Benz & Beemer responded

Dear Logan.diven: We strive to provide all of our customers with outstanding service and without any pressure, so we are glad that you appreciated that from Tim and Dana. We are grateful for your business and look forward to providing you with another 5 Star experience on your next visit.

August 22, 2023

Dealership Rating
Employee Rating

Tim smith was great! We will definitely be using him again when we are ready for another car. More

by Jeff.Trevenen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sara Al Taay, Dennis Murray

Aug 23, 2023

Certified Benz & Beemer responded

Dear Jeff: Thanks so much for your 5 Star review! We are delighted that Tim provided you with wonderful customer service. We really appreciate your business and are excited that you will be returning again in the future.

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