Tim Turnbull | Page 3

Horrible service!!! I brought mt car in for a recall & upon leaving the dealership my tire came off my car while getting on Sunrise Hwy. I was very lucky that day that I I brought mt car in for a recall & upon leaving the dealership my tire came off my car while getting on Sunrise Hwy. I was very lucky that day that I didn't get hurt. They needed to flatbed my car back to the shop & I was promised that for all the inconvenience that anytime that my car came in that they would take care of it & would give me a loaner for all future services.(Turns out that the mechanic never tightened my lug nuts) WELL... 2 years later & my car was recalled for the engine, I call up & suddenly they don't remember the promises that they made. I spoke with Tom & he has no memory of the situation... Maybe if I sued them they would have remembered me. Needless to say.... HORRIBLE SERVICE!! BEWARE!!!! More

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second sante fe and love it Great experience Love my new car Good people work there got my car same day good trade in value buy car on Saturday they feed you Great experience Love my new car Good people work there got my car same day good trade in value buy car on Saturday they feed you More

by aferriso Verified Customer Verified Customer

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I enjoy going there I came to Atlantic Hyundai in 2012 just out of pure luck researching to buy a car & the dealership offered me great service. But I stayed because of I came to Atlantic Hyundai in 2012 just out of pure luck researching to buy a car & the dealership offered me great service. But I stayed because of the great service offered & the friendliness of the employees More

by THALIEGER_8 Verified Customer Verified Customer

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Good sales experience, very bad service experience I had a appointment for a simple oil change. I was told that appointment times do not matter, it's a first come, first service situation. I felt like I had a appointment for a simple oil change. I was told that appointment times do not matter, it's a first come, first service situation. I felt like I was in a Seinfeld episode, that know how to made the appointment, they do not know how to keep the appointment. When I spoke to the service manager, he insinuated that I was crazy thinking that the appointment meant something. He then disappeared for 15 minutes until I left. The sales people were very good, it's the service that you remember when it's time for another car. More

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Horrible service advisor Went to Hyundai for service on my 2013 Sonata john was the service adviser handling my service my car was in the shop for 3 weeks with no calls about Went to Hyundai for service on my 2013 Sonata john was the service adviser handling my service my car was in the shop for 3 weeks with no calls about updates nothing finally I had to call to find out what the problem was john was not in another service advisor told me my car was ready for 3 days ok so I go to pick up my car that day and when I do 2 dents where noticed on my car so Tim a supervisor. Was called and when he approached me he had said we are not going to dance this dance again . Not a hello or how are you just that stupid comment bc we had past issues with dents they caused . I left that comment alone. He had told me he was going to look at cameras it should take about 15 min an hour and half later I had asked him politely how much longer his reply was when I'm done and I find it I'll leg you know .i told him I would be back in tomorrow just gave me an attitude next day I return to wait 45. Min again to have him tell me damage was done here and brought me to john grasso who right away got in my face screaming telling me I was talking bad about him meanwhile one of his co workers had said don't deal with him he is horrible I left very frustrated and contacting a higher up from this matter very unprofessional people they will sell u a car real quick than u r just another number beware More

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Stay away LONG review, but worth the read. I'm done with this dealership. I leased a 2011 Sontata in November of 2011. It went relatively smoothly, although i LONG review, but worth the read. I'm done with this dealership. I leased a 2011 Sontata in November of 2011. It went relatively smoothly, although it did take 8 hours to complete. When I needed to contact my salesman about a month later, he was gone. I had the car for about 1 1/2 years before they started sending me letters about needing MY model pre-owned car, and how they could get me into a new one with no money down. I knew there was a catch and called before I went. I told them I didn't want a run around, and was assured it was legit. I brought the car and they checked it, and told me it was good. All I had to do was pay taxes. I told them they told me no other money. One of the Toomey guys tried to give me the hard sell. He kept my keys in his hand. I told him to give them back and walked out. In the beginning of 2013, I received another offer on the car to pay my last 6 months on my old car, forgive mile overage, and pay the 1st 3 months of my new car. Every dealership was offering this. I did A LOT of internet sale haggling. Riverhead Hyundai gave me a price of $285/mo on a 2013 Sonata Hybrid, deposit and taxes included in the monthly price, AND 15,000 miles/yr. I called Atlantic and they said to come down. I brought my e-mail from Riverhead Hyundai. I let big shot Dan Toomey give me a price. After his calculations, he sat back in his chair and told me $345, like he was doing me a favor. I told him no way. I can get it for $285. He said I couldn't. He didn't care about the e-mail I had. So I called the Riverhead dealer, and he heard the whole conversation that the price was legit. He sat back in his chair and said "you win". My mistake was not saying "you matched the price, now beat it". Live and learn. Ok that's the sales department. SERVICE: The day I drove the car out of the showroom the XM radio would not play the first station when I turned the radio on. I would have to tune to another station and go back to hear it. No big deal. Then a few months later, the car doors started locking themselves even when I didn't put it in gear, which it's supposed to do. It would lock itself with the key fob inside which it's NOT supposed to do unless the car is running. I brought it in for service. They couldn't figure out the radio, and their solution to the car locking problem was to DISABLE the feature. Unacceptable. I called my salesman and got him involved. I also spoke to Dan Toomey who said anytime I have a problem to go directly to him from now on. They had the car for a week and a half. They gave me a loaner. I got the car back with the radio in the same condition, but the locks were fixed. Amazing. Now in April of 2014, I started feeling tapping under my left foot when turning the wheel. I told them I needed a loaner because I drive for work, but was told they didn't have any. I tried to reach my salesman, but amazingly, he is gone also. (I guess they can't keep people). I tired Dave Toomey who said anytime I had a problem to call him. I called several times and he never called me back to date. I spoke to Tim in service who was very helpful. He arranged a loaner and told me they didn't usually loan cars on Saturday. I left my car all day, and was told I HAD to have the loaner back by 4:00. No one ever called to say my car was done, so I kept calling. Finally I drove there. On my way, I got a voice mail from a service tech saying they couldn't find the problem and they needed to keep the car. I went back on Monday as instructed, and after standing inside the door of the service department, not ONE of the idle service reps picked their heads up to ask if I needed help. When Tim saw me he said "you were supposed to have the car back on Saturday". I told him Rich Lyon told me to keep the car. He said "he never told me". (Not my problem). The problem with the car was the axle nuts were loose on both sides. On 5/2/14, I called service again because I was having the same problem. The phone rang and rang which I didn't mention happened on my last service problem. No one picked up. I had to go through sales. They have no way of paging anyone in the dealership, so I had to keep calling. The woman on the phone told me she would personally walk the message to Tim in service and have him call me. I waited 20 minutes and then called back. She said "he didn't call you? I sent him an e-mail". (so much for personally walking the message to him). I then tried Mr. Toomey again. He wasn't in. I called service again, and was told Tim was would return my call, possibly by the end of the day. He never called. I called back 1 more time and asked to speak to ANYONE in service. I waited on hold for 10 minutes and finally hung up. I then called HyundaiUSA and filed a formal complaint. They opened a case and will investigate. They said if I'm having this problem, other people may also. I am now bringing my car to 112 Hyundai. All Atlantic Hyundai is worried about is having PERFECT 10's on follow-up surveys. Not happening. And for anyone looking for a Sonata Hybrid, don't pay any more than $285/month. That INCLUDES your taxes and downpayment. Also, ask for something extra like the HomeLink mirror. And whatever you do, don't go to Atlantic Hyundai. I would steer anyone that mentioned them to another dealership. I hope this helps anyone considering this dealership. More

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Nicole Busse Sales rep Ana Lopez was wonderful. She was a great help and got me the car I wanted. Everyone there was extremely polite. Thanks again Sales rep Ana Lopez was wonderful. She was a great help and got me the car I wanted. Everyone there was extremely polite. Thanks again More

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