Tim Wilkins | Page 9

I had a very good experience purchasing a new car from Burnsville Volkswagen. The process began when I requested a quote online, within fifteen minutes I received a phone call from Mike Barcalow, and set Burnsville Volkswagen. The process began when I requested a quote online, within fifteen minutes I received a phone call from Mike Barcalow, and set up an appointment to meet a sales representative the next day. I worked with Grant Cox, he was very friendly and knowledgeable about all the different models and the features specific to each one. He did not rush me to make a decision. He sent me home with all the information I needed and gave me time to think about the different models, get insurance quotes, and figure out which car was perfect for me. Tim Wilkins worked with me on my trade in. He took my vehicle for a very short test drive, maybe one block, and did a quick walk around of the vehicle. After a short time he came back with a very reasonable price near market value of my vehicle. After a couple days of looking over the numbers I decided on the car that was perfect for me and was ready to make a deal. I found the same car I wanted at a different dealership near my location. I had received a better price on the new car and they offered me more for my trade in, but the new car sales manager at this other dealership was very pushy and tried to force me into making a deal. The facilities were much older and not as clean, had very poor lighting, the show room was very crammed, and they had far less of an inventory. I called Grant after my bad experience at the other dealership and told him about the better price I was offered. He assured me that I should come in and let them try to regain my business. Tim and Grant beat the price of their competitor and gave me even more for my trade in, which made me very happy. I made the deal instantly. It was close to closing time, but they stayed late to get me in my new car that night. While the paperwork was being drawn out Grant gave me a tour of the facilities, introduced me to the service manager, and set up my phone to work on the cars bluetooth and premium sound system. A couple days after I purchased the vehicle Grant followed up to make sure I was pleased with my new car and offered to answer any questions I may have. Over all from start to finish this was by far my best experience purchasing a vehicle. I would highly recommend this dealership to everyone. My only complaint is that the detailing of the car was rushed, but with all due respect I purchased the car just before closing time and kept the staff late. More

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I wasn't planning on trading in my 2009 Beetle that day, but I was to get a new brake light bulb installed and when I got the estimate on my trade in for the sign and drive event, well it was an offer day, but I was to get a new brake light bulb installed and when I got the estimate on my trade in for the sign and drive event, well it was an offer I just couldn't refuse. Kay and Tim are just a joy to work with, they answered every one of my questions and I walked away with a car that is a perfect fit for my needs. More

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I enjoyed working with Luke a lot. He helped me make a decision and was very creative with solutions and ideas for the transaction and above all, he was very patient! Love a dealership who won't push you decision and was very creative with solutions and ideas for the transaction and above all, he was very patient! Love a dealership who won't push you to leave with a car the same day! More

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About a year and a half ago my wife and I test drove several new Volkswagens and enjoyed Jared Frantz so much we returned to look for him again. Once again we found him to be very professional and test several new Volkswagens and enjoyed Jared Frantz so much we returned to look for him again. Once again we found him to be very professional and test drove several more new Volkswagens. He was the reason we leased our 2013 Beetle from Burnsville Volkswagen. More

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Jared and the rest of the team at Burnsville Volkswagen were terrific to work with. They made me feel very welcome and were not pushy. I truly felt that they wanted my experience to be a good one. I wou were terrific to work with. They made me feel very welcome and were not pushy. I truly felt that they wanted my experience to be a good one. I would recommend them, especially Jared, any time. More

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After visiting a handful of dealerships, the guys at Luther Burnsville VW were one of the best associates I've experienced. Luke was also very helpful in getting my stuff transferred from my trade-in to Luther Burnsville VW were one of the best associates I've experienced. Luke was also very helpful in getting my stuff transferred from my trade-in to my new Tiguan. It was a great experience. More

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We did an internet search for a Passat TDI SEL. Several dealers gave us a generic reply, but Mike followed up on his email correspondence and followed through to answer our questions, and finally set up a dealers gave us a generic reply, but Mike followed up on his email correspondence and followed through to answer our questions, and finally set up a viewing and demo with Steve Kahn. Two days latter, we purchased the car of our dreams. Mike and Steve were thorough and patient in demonstrating all the main features. Tim was thorough with the "paper work" and made our experience quite enjoyable. We definitely recommend Burnsville VW personnel to anyone. Gene & Marie Selchow, Eagan, MN More

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We really enjoyed the friendly people and the care they demostrated in showing us their product. They were positive and gave us a great deal on our trade-in. They showed us the car we wanted and was able demostrated in showing us their product. They were positive and gave us a great deal on our trade-in. They showed us the car we wanted and was able to go that extra mile to get us the color we wanted. My husband and I are glad we shopped there! More

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A wonderful buying experience working with Jared Frantz and Tim Wilkins....very helpful and extremely patient with me as I was trying to figure out which model was best for me. I dealt, very briefly, I mig and Tim Wilkins....very helpful and extremely patient with me as I was trying to figure out which model was best for me. I dealt, very briefly, I might add with another dealer (not of the Luther group) and when I came into Burnsville Volkswagen I knew this the dealership who was going to get my business. If you are considering a Volkswagen do yourself a favor to visit Burnsville and I hope you will walk away with the same good feeling I had. More

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Really appreciated how Travis listened to our concerns and patiently educated us on the many features of the car we were interested in purchasing. It was nice that the manager, Mr Wilkins, also came out and patiently educated us on the many features of the car we were interested in purchasing. It was nice that the manager, Mr Wilkins, also came out to talk with us. Personal service/great price! More

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