Tim Winter | Page 9

Tim is always excellent with his customer service and ensures that my needs are met I’m very thankful ensures that my needs are met I’m very thankful More

by TAYLOR_LATRINA Verified Customer Verified Customer

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outstanding service and communication were made by the staff both by text and phone. keep up great work. staff both by text and phone. keep up great work. More

by ianreyburn Verified Customer Verified Customer

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The agent that assisted me took the time to listen and try to help me the best way he could since I had saved up monies for repairs as I did not have a regulat budget for this type of expense. try to help me the best way he could since I had saved up monies for repairs as I did not have a regulat budget for this type of expense. More

by irdthebook Verified Customer Verified Customer

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Tina Dickinson is great - very professional with her customer service and communication. She is an asset to the Southern Auto Group. customer service and communication. She is an asset to the Southern Auto Group. More

by Bashley1972 Verified Customer Verified Customer

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Terrible overall service. Had an appointment scheduled for 7:30 am. Arrived early for appointment to be informed my appointment was at 8 am. Needed service for a Malfunctioned Had an appointment scheduled for 7:30 am. Arrived early for appointment to be informed my appointment was at 8 am. Needed service for a Malfunctioned active headrest and a diagnostic check on passenger side lock. Was told my vehicle would be ready in the afternoon and that I would be given any updates on any repairs that would be needed. No updates until after I reached out at 4:30 pm. I was told my car hasn’t even been seen because the service team was running behind on other vehicles and low on team members. My vehicle stayed overnight after I was told that I would have an update and/or my vehicle by 10:30 am. Once again received no updates throughout the morning. Reached out at noon for an update. No updates were given. Went to the service department in person for an update only to be told that my car would be getting checked in the afternoon. I left with my vehicle after no service or updates from the advisor. Very unprofessional and total waste of time. Will not be returning and do not recommend. Advisor for scheduled service was Tim. More

by K.LEWIS19 Verified Customer Verified Customer

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Service Representative Tim Winter is a very professional, polite and courteous employee. I know the service conducted on my vehicle was a Dodge Ram recall repair. But, I look forward to my next maintenance polite and courteous employee. I know the service conducted on my vehicle was a Dodge Ram recall repair. But, I look forward to my next maintenance service. I will definitely recommend this location to a family member or friend. Keep up the good work! More

by williewhite0803 Verified Customer Verified Customer

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Gave me appointment but did not work on my car for one hour. Why the wait. hour. Why the wait. More

by pen4818 Verified Customer Verified Customer

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They were fast accurate. I like the fact that they had a program set up where I can get on a payment. Plan to see my vehicle in good running standards on the deal with self-e I like the fact that they had a program set up where I can get on a payment. Plan to see my vehicle in good running standards on the deal with self-explanatory about everything that is going on in my car. More

by terrieramos94 Verified Customer Verified Customer

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The service was excellent. Turnaround time was great. Every associate was very helpful and nice. Turnaround time was great. Every associate was very helpful and nice. More

by mso2127 Verified Customer Verified Customer

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Very long wait times is the usual experience. Seems like there is a lack of quality assurance of all work getting done. And the workers can damage your vehicle, and when they do, they do cover th Seems like there is a lack of quality assurance of all work getting done. And the workers can damage your vehicle, and when they do, they do cover the repair in full. Though the repair parts take an extremely long time to get there so they can fix your vehicle. More

by bootsastro131 Verified Customer Verified Customer

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