Timothy Kent | Page 3

Besides myself, my coworkers that helped you throughout the process of getting your new Durango were Jason Vautour (our Internet Manager), Omar Ali (Sales Manager) and Chris Schultz (Finance Manager). Tha the process of getting your new Durango were Jason Vautour (our Internet Manager), Omar Ali (Sales Manager) and Chris Schultz (Finance Manager). Thank you for wanting to share your experience, everyone at Country Hyundai absolutely appreciates it. If there is ever anything we can help with in the future, please do not hesitate to reach out to us. Until then, take care and enjoy your new Durango Robert! When shopping for a new or used vehicle there are many dealerships that can pressure you which can make your buying experience very stressful, which is why many shoppers turn to the internet and conduct their business online. This was the approach I took and stumbled across the vehicle of my dreams. However, the price was too good to be true for the conditions. Since I live in Connecticut, I needed to travel to Country Hyundai in Northampton Mass. Since it was on a Sunday, I was sure I would feel no pressure from a salesman since the dealership was closed. Upon arrival I seen the vehicle in person and was very surprised at the price and the condition of all the used vehicles on the lot. Immediately I contacted the dealer via email and was contacted by Jason Vautor. to make an appointment to come out a see the vehicle. Soon after that the sales manager Omar Ali reached out to me. There was absolutely no pressure, Thank you Omar!! After my test drive I was introduced to Tim Kent. I highly recommend Tim Kent. Tim was not only a professional however he was very personable. He held himself accountable through the entire sale. His communication skills and experience took my buying experience to a new level. Thank you, Tim Country Hyundai should be extremely proud, to have you as part of the team. After meeting with Tim, I was introduced to the Finance Manager Chris Shultz. Chis wasn't the typical "sign here" and forget your name kind of guy after you leave. Chris actually gave advise and went above and beyond to shop for the best rate he can find. After he found the right bank, he called me into his office and introduced himself. Chris was excellent and gave me advise and educated me on many areas of the buying process, I walked away from his office feeling confident after signing all the paperwork. Thanks to the team at County Hyundai, I highly recommend this dealership. Whatever the team is doing keep doing it. This dealership is highly accountable and follow thought from the beginning to the end of the sale. Great job team. When purchasing a vehicle there are many options we have. What is most important is after the sale not just during the sale. There are not too many car dealers left that actually follow up 3 days later with a call and ask how the car is. Tim Kent called me 3 days later to ask how the car is. Now that's what I call being personable. Once again great job Tim. More

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Thank you to Roger & Tim for helping me get into a new Elantra. It has been almost 10 years since I've had a new car and I LOVE IT. Elantra. It has been almost 10 years since I've had a new car and I LOVE IT. More

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Amazing Place and Staff as well. Quality and amazing cars. Best dealership. Tim is awesome Quality and amazing cars. Best dealership. Tim is awesome More

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I had a great experience with this dealer and Tim and everyone else at Country, I would highly recommend them to anyone looking for a new car. everyone else at Country, I would highly recommend them to anyone looking for a new car. More

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The pattern of my calls not being returned began Jan 2021 and has since continued through to the end of March 2021. I am missing a key and there is damage to the underside of my vehicle March 29th Sami call and has since continued through to the end of March 2021. I am missing a key and there is damage to the underside of my vehicle March 29th Sami called me back when she promised and got key situation handled. She has been lovely to deal with and really redeeming of the experience. April 10th I got key programmed and undercarriage damaged identified. Caitlyn in service remembered me from Jan thankfully and said the damaged piece will be replaced. The ladies of Country Hyundai are really turning around my experience thus far More

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I purchased a vehicle from the dealership in August. During signing it was noted two small scratches were to be fixed by the dealership. Tim was supposed to call me and make an appointment with the body During signing it was noted two small scratches were to be fixed by the dealership. Tim was supposed to call me and make an appointment with the body shop. That never happened. In November I brought it in for service and spoke with him once again. He said he would get back to me. He left one message with no follow up or appointment made. No return calls. I finally walked in the dealership in December and spoke with the sales manger, Frank. Tim called me back the following week and said he was waiting for parts. It is now the last day of January and my car has not been fixed and my phone calls have gone unanswered. More

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Bought a used vehicle the outside was full of buff marks and scratches asked them to fix them before I took delivery they basically covered it up with swirl remover and wax until the first time I took it to and scratches asked them to fix them before I took delivery they basically covered it up with swirl remover and wax until the first time I took it to touch less car wash and it looks worse then before and no response back to messages left More

by nofears8892 Verified Customer Verified Customer

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My wife and I have purchased 4 cars from Bill, always OUTSTANDING service from Bill and the team. I will be buying another car from Bill after I hit 60,000 miles...! I am extremely pleased with this Deal OUTSTANDING service from Bill and the team. I will be buying another car from Bill after I hit 60,000 miles...! I am extremely pleased with this Dealership, but it is made up of people and this team is awesome...! Honorable Mention to : Chris Schultz in Finance ,Frank Marvicias sales mgr. and Jasmine Carmenetty. Thanks for the excellent service and kindness. Ron Bloodworth-Hinsdale Ma More

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Great car buying experience. I worked with Tim Kent who was knowledgeable as well as attentive during the entire process. I would highly recommend him was knowledgeable as well as attentive during the entire process. I would highly recommend him More

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Tim was a great sales representative to work with. He made the process easy and effortless. Process was no stress and he was very knowledgeable and patient as we test drove the cars we were interested. W made the process easy and effortless. Process was no stress and he was very knowledgeable and patient as we test drove the cars we were interested. Would definitely seek out services when buying any future cars. More

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