Timothy O'Connor | Page 2

The dealership itself had a very nice atmosphere. Could not have been happier with the people working there. Everyone I talked to was very knowledgeable and freiendly. not have been happier with the people working there. Everyone I talked to was very knowledgeable and freiendly. More

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This is a really unprofessional dealership. I took my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my issue and were awful in there attitude. The management was unhelpful and uncaring and the service manager was rude. If you want to be treated poorly than this is the place to go. But if you value yourself and your time than go elsewhere. More

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David Hennigan and Tim O’Connor were fantastic today getting me into my new F-150!!! It was a pleasure giving them business and I will definitely see them again for my next lease. getting me into my new F-150!!! It was a pleasure giving them business and I will definitely see them again for my next lease. More

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I couldn’t be happier. Tara Browning and Tim OConnor are the absolute best. I was very overwhelmed about purchasing a new vehicle and this was the best experience buying a car in my life. The car was even d the absolute best. I was very overwhelmed about purchasing a new vehicle and this was the best experience buying a car in my life. The car was even delivered to me by Michael Brown who finished the process and was also the best. I love my new car. I would never deal with anyone else but them. Thank you so much for being so amazing and making me so extremely happy with my purchase. I am telling anyone who needs a vehicle to come see you guys. More

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I bought a used car & the used car department really went above & beyond to put me in a car especially how bad a predicament i was in. I wanted to say a big thank you to PJ Coolman for really listening to my above & beyond to put me in a car especially how bad a predicament i was in. I wanted to say a big thank you to PJ Coolman for really listening to my needs. Thanks to the service department for fixing my windshield ASAP & don't forget about Rocky who made me an awesome sandwich while waiting in the showroom. Thanks for the very efficient process of turning in my lease too. Whenever I visit the dealership everyone is so pleasant & professional. Being in sales myself i tend to walk around & chat with the staff. Thank you Suburban Ford! Todd Catchpole More

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NEVER GOING ANYWHERE ELSE!! This dealership went above and BEYOND for me and my husband we were in a sticky situation with trying to get out of our lease, Derek Britton and his m This dealership went above and BEYOND for me and my husband we were in a sticky situation with trying to get out of our lease, Derek Britton and his manger Tim were AMAZING they helped us so much. We defiantly put them through xxxx trying to get a new our new car but they jumped threw hoops for us and we are so thankful for them!! Never going anywhere else but here!! More

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A+ Service Great customer service from every employee at Suburban Ford Of Sterling Heights. My sales man Derek, did a great job getting me into the truck I wante Great customer service from every employee at Suburban Ford Of Sterling Heights. My sales man Derek, did a great job getting me into the truck I wanted. He was very patient and answered any questions I had about buying a new truck. I recommend anyone looking for a new Ford go see Derek. He’ll take good care of you. More

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Brad’s the Best Went and bought a Flex from Brad, six weeks ago. Went back and got an F-150 in Velocity Blue a month ago. Brad was phenomenal. Helped us get the best Went and bought a Flex from Brad, six weeks ago. Went back and got an F-150 in Velocity Blue a month ago. Brad was phenomenal. Helped us get the best deal and found the right vehicle for our needs. Brad is very personable and made us feel like family. Keep up the great work Brad!!! More

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Went the extra mile! The new car sales floor are all great, they make you feel welcomed and have good hospitality. Thank you Dave Curtiss, for working extra hard for me, The new car sales floor are all great, they make you feel welcomed and have good hospitality. Thank you Dave Curtiss, for working extra hard for me, " you da man". More

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2018 Ford F-150 limited / Silver Upon stumbling across their dealership on the Internet, I checked out their inventory, and they had, BY FAR, the most extensive inventory of 2018 Silv Upon stumbling across their dealership on the Internet, I checked out their inventory, and they had, BY FAR, the most extensive inventory of 2018 Silver F-150's, for sale. Rachel, via the Internet Sales Staff, responded quickly, and politely. I had been dealing with Tim, and Michele, on different vehicles in stock. But alas, two out of my three selections were sold. They had agreed to hold a vehicle for me, until I was able to road trip from the Cleveland area, approximately three hours away. Michele was SUPERB in her efforts to broker a deal that we could both live with. She was genuine, and sincere. It was like dealing with my own daughter, due to her bubbly, and pleasant, personality. She went over all aspects of my new truck, since my trade-in was a 2006, and there is a HUGE amount of technology upgrades between then, and NOW !!! Tim was equally genuine and sincere, and he had agreed to negotiate on my trade-in. He is starting to talk "100's", and I am still locked into "1000"s". His dialog, and banter, were VERY cordial and refreshing. Eventually, we agreed upon a price that we could both live with. I did not LIKE it, but I could live with it. Gary, in Finance, answered all of my questions efficiently, and quickly. He took all the time that I needed to ensure that I was content. Any copies that I had requested were handed to me, almost immediately. Their entire dealership staff were very cordial, friendly, and outgoing, throughout my entire time there. By the way, the deli serves a GREAT sandwich, for those contemplation periods of negotiation. (Hopefully, Tim will eat the tab on THAT one). If you would like to relocate your dealership to Ohio, then, I will not have to travel as far, when I return, in TWELVE YEARS !!! See you then, and please, keep the light on for me. Thank you, ALL. Dennis More

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