Timothy Randlett | Page 6

Experience was easy and quick Joe was very helpful and personable. He helped pick the car I wanted, the team arranged the financing and I signed the paperwork all in about 3 hours Joe was very helpful and personable. He helped pick the car I wanted, the team arranged the financing and I signed the paperwork all in about 3 hours. I came back later that day and picked up the car. I will return for my next car purchase. More

Helpful 0

Report | Print

Quick and painless We dealt with Mark.He made the whole process seem so simple.We needed a car and the next day we had one.Thanks Mark We dealt with Mark.He made the whole process seem so simple.We needed a car and the next day we had one.Thanks Mark More

Helpful 0

Report | Print

One word - Amazing I am a prior service Marine with PTSD, and might I mention really really bad anxiety in new places....especially dealerships where people tend to pres I am a prior service Marine with PTSD, and might I mention really really bad anxiety in new places....especially dealerships where people tend to pressure you, and try their hardest to just push you in a vehicle. Here? Not the case, within the hour of arriving with the worst credit I've ever had, and my lease ending, we were spoken to, our goals spelled out, and a shoe-string budget we were put into a great car, low mileage, great payments and warranty. My wife and I could not have possibly been any more satisfied with our experience. Thank you Rudy. Thank you for everything. More

Helpful 2

Report | Print

Sweet Ride Had a terrific experience with the profession staff at Merchants. Andrea Liqui was pleasant and knowledgeable as were Tim and Scott. My wife and I are Had a terrific experience with the profession staff at Merchants. Andrea Liqui was pleasant and knowledgeable as were Tim and Scott. My wife and I are now trying to find excuses to drive the new vehicle everywhere, Thank you. Great Job guys. More

Helpful 0

Report | Print

Such a totally positive experience! I heard of merchants auto dealership like many people do, on the radio. Even though they advertised that thy can finance people with bad credit, I was I heard of merchants auto dealership like many people do, on the radio. Even though they advertised that thy can finance people with bad credit, I was skeptical. After being denied by a different buy here pay here place in NH,I felt completely defeated and thought no one would be able to help me. I decided to try merchants auto and it was an excellent decision! Andre was my salesman and he was completely professional and I felt that he and the whole crew had my best interest at heart. When I finally arrived there( in a tow truck because my old car couldn't even make it there,) I was greeted with enthusiasm and made very comfortable. Everyone got to work to get me approved and to my surprise I was approved! For a person with bad credit, that feels like winning the lottery. When it came time to go for a test drive Andre asked me what I was looking for. In the past, many times the salesman would always steer me toward the car that he wanted to sell me. But Andre listened to me and he helped me find the perfect car for me with a payment that I can handle. This was the first positive experience I have ever had with a used car dealership. After everything was wrapping up it was time to get insurance. When Andre learned what one insurance company had quoted me, he suggested that I let him call a different insurance company to see if he could get me a better quote and he did just that. Thank you Andre and everyone at merchants auto for going above and beyond what you had to do to make me feel comfortable and help me in a stressful situation! More

Helpful 0

Report | Print

Very Rewarding Not only did we receive great customer service, but Mark was exceptional with our son who is Autistic. Not alot of people in today's world are underst Not only did we receive great customer service, but Mark was exceptional with our son who is Autistic. Not alot of people in today's world are understanding to our situation, and he went above and beyond! More

Helpful 0

Report | Print

Impressed Truly impressed and very happy with our overall experience tonight! From eager beaver Ryan meeting us in the entry way to help us, to Marcus & Tim mak Truly impressed and very happy with our overall experience tonight! From eager beaver Ryan meeting us in the entry way to help us, to Marcus & Tim making sure we got the best deal possible given our less than perfect situation, to the gas coupon and automatic services available to your customers - Very impressed and satisfied! We felt very comfortable and never pressured or judged throughout the process. Ryan was very knowledgable and willing to go above & beyond to ensure our satisfaction although I wonder if he checked the fax machine for paper when we were waiting for our ins binder at 8:35pm?? I'm sure the 3 amigos were more than ready to punch out, but they all stayed professional & personable until we were all set. We will definitely recommend you guys and Merchants will be a first choice when car shopping again. Thank You! More

Helpful 0

Report | Print

Our second vehicle from Merchants We bought a Caravan in 2005 that is still running (2015, 208,000 mi). We just bought our second Caravan. We will likely buy a third from Merchants in We bought a Caravan in 2005 that is still running (2015, 208,000 mi). We just bought our second Caravan. We will likely buy a third from Merchants in Hooksett as well. Ryan Spada was great to work with! Very courteous and aimed to please. Thank you! More

Helpful 0

Report | Print